BG Insurance Reviews

Name: BG Insurance
Rating: 4.23

4.2 Rating 791 Reviews

84 %

of reviewers recommend BG Insurance

Company Reviews

Questions

Metrics

4.2

Based on 791 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how BG Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not make me happy! Four times I had to contact them for the documentation. Very poor customer service!”

Helpful Report

Posted 2 years ago

“Not the best insurance I've had. Took 8 working days to get my insurance details through. Never told me how to produce documents (no claims or driving license number) until I received an email stating my policy would be cancelled in 7 days if they didn't receive them. I assume this is a generic response but surely I should have been informed about this at the time of receiving my documents? Then to top it all off, they attached the wrong driving license number to my file then rang me saying your driving license and policy name don't match! Can't say I'm surprise as it was a totally different person - this took atleast 2 attempts to rectify! Hopefully I'll never claim as I hold no faith and fingers crossed, come renewal I can insure with another company!”

Helpful Report

Posted 5 years ago

“Not a very professional service provided. Staff not interested in helping. Very expensive admin charges applied to every policy. Will not be insuring with them again.”

Helpful Report

(Van Insurance) - Posted 5 years ago

“A customer who never claimed paid annually, couldn't better their offer which had increased by over 30 quid on a car that over the year would have depreciated!!! When asking to match another quote they couldn't even come near it! 50 quid more expensive and only 25 quid cheaper then what the original renewal price was! Not great for keeping loyal customers!!!”

Helpful Report

Posted 6 years ago

“Never again. Rude customer service - difficult and abrupt.”

Helpful Report

(Van Insurance) - Posted 6 years ago

“Asked for share licence number 3 times when it has been sent and been given driver number as well. Did everything I was told and got no help so fed up. Been trying to sort this out for a few months.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“I have took out a policy today with BG - after reading the reviews i am worried now! the process today took nearly 50 mins and I had already put all the information in myself online! the advisor kept putting me on hold - longest time was for 8 minutes and no apology when she came back on the line ! (basics in Customer Service ?) I needed the insurance to start straight away as needed to drive car today , the customer adviser said i was insured but i drove the car today feeling unsure about what she had told me ! I have not had an email yet to confirm my insurance - (8 hours later ! ) so i am just taking her word for it that I am insured ... in the past with other insurance companies i get an email straight away to confirm ! I hope i can come back on this site in a few weeks and say I was wrong for doubting them ! will keep you undated ...”

Helpful Report

Posted 7 years ago

“Having being a previous customer for several years (but went with a different insurer last year as it was a lot cheaper) I stupidly thought it would be straight forward renewing the same vehicle same drivers at the same address but no, after several emails from different people regarding driving licences no claims discount it took weeks, wasn`t worth the hassle for a few pound`s,”

Helpful Report

Posted 7 years ago

“Been with this company 1 year moved house and never had a problem only thing is my renewed price went up £17 but I've had no issues at all quite like them been helpful everytime I've called. Think I'll still use them again cos they have actually given me the cheapest quote.”

Helpful Report

Posted 7 years ago

“Talk about make life hard work!! Wont be using again! Hard work just to insure my car so i fear the worse if it comes to making a claim!! Txt664”

Helpful Report