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BG Insurance Reviews

4.2 Rating 791 Reviews
84 %
of reviewers recommend BG Insurance
Company Reviews Questions Metrics
4.2
Based on 791 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Good customer service”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“The lady I spoke to to renew my policy was bordering on rude. I didn’t fully understand her questions and the line wasn’t the best so I asked her to repeat a few times. The tone of her voice suggested to me that she could have done without this. The quote I was given was the best quote so I was happy to renew, if it had been close to another quote I think I would have moved providers.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Can not open my on line document's because they were created in new flash software, and they wasn't going to send it me as Microsoft word document, or PDF document.”
Helpful Report
(Van Insurance) - Posted 5 years ago
Anonymous
Verified Reviewer
“i have had a more friendly customer service .”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“id rather not thank you”
Helpful Report
(Car Insurance) - Posted 6 years ago
Wendy Neal
Verified Reviewer
“As usual great staff when buying the insurance and definately beat the rest in price but dont get if there is a chance you may need to cancel before exiry date. Had to pay two lots of cancellation fees one from the insurance company and one from the broker. Expected about £80 back got £28 !!”
Helpful Report
Posted 7 years ago
Rob Forrester
Verified Reviewer
“The best price, but the mass of emailed attachments was confusing and contradictory. Also, the customer service don't respond!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“After looking around Barry Grainger provided the best deal and cheapest”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Made a claim for window chip repair. Staff were helpful and process easy enough. TXT152”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Verified Buyer
“Made a claim for window chip repair. Staff were helpful and process easy enough. TXT152”
Helpful Report
(Car Insurance) - Posted 7 years ago
MrB_Hill
Unverified Reviewer
“I always buy my insurance online as i dont have the time to be on the phone for half an hour going through my details, However after i bought the insurance they ring you and go through it all again, which is very boring as they are just reading pages and pages of stuff you have just read. I was then told they will email me details of how to do a licence check code and where to send my no claims.. i didnt get any email until 2 weeks later when they demand my documents or they will cancel my policy, I sent all document and codes and a week later they are asking for them again !!! ive been on and off the phone with them which is a pain and im sick of sending them stuff. No other insurance has been this bad, i will not be renewing with them.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Easy to buy and send the documents but quite poor customer service.”
Helpful Report
(Car Insurance) - Posted 8 years ago
James Bagg
Verified Buyer
“Quick and friendly TXT520”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“When we called we couldn't have the insurer that was suggested but b and g found another insurer but at nearly twice the price not entirely over the moon but I'm insured, happy days.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“Ok insurer but poor communication. TXT283”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“A lot was required after purchasing”
Helpful Report
(Car Insurance) - Posted 8 years ago
Louise
Verified Buyer
“I went to Go Compare as I received an email from Nectar saying that I would get Nectar points for doing so! Not sure if this has actually gone through though? On the Go Compare site, BG insurance was a very good policy for me and was a very competitive price - always good! I filled in their form online to give all my relevant details - pretty straight forward. And paid. I thought that bit was done, however got a call within the next day or two and had to answer all those exact same questions again over the phone - this was frustrating as I had provided all that information online already, and this phone call took around half an hour. I have two very young children, and phone calls are not at all easy to take, so half an hour was horrendous! The girl was however very nice. She told me which documents i would need to provide and that it would come in the mail also telling me again what I needed to provide - great. Documents received within a few days and were fine. Had to call the BG phone number for the check my license details as I realised I had to change my name on my license to match my insurance, so would therefore not be able to get my code for her within the stated 7 days. Megan was kindof helpful by giving me the DVLAs phone number in order to get this code. DVLA has an automated service so after half an hour I couldn't actually speak to anyone there to get the code. Had to call Megan back, by this time I was not very happy (a good 40 min of phone calls). Asked to speak to the manager and get an extensions to get my documents back in time. Manager very accommodating. Got that all sorted, sent in and emailed all documents and codes and then 2-3 weeks later get another letter saying that I havnt sent everything in. Not that happy now. Called again and told that I needed to provide a code for my husbands license as well. Also my proof of address from my previous car insurer was not adequate. Could all have been a bit easier. Ref TXT115”
Helpful Report
(Car Insurance) - Posted 8 years ago
Franco Petrucci
Verified Buyer
“Didn't thnk I got the right deal for the car I drive and I will definitely be changing company after my years out also paid £100 just to change a few details. TXT69”
Helpful Report
(Car Insurance) - Posted 8 years ago
Franco Petrucci
Verified Buyer
“I felt I didn't get the right deal for the car I drive but I was desperate for insurance and I will definitely be changing as soon as my year is up”
Helpful Report
(Car Insurance) - Posted 8 years ago
TXT848
Verified Buyer
“As per Dawn Eden Review”
Helpful Report
(Car Insurance) - Posted 8 years ago
BG Insurance is rated 4.2 based on 791 reviews
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