I always buy my insurance online as i dont have the time to be on the phone for half an hour going through my details, However after i bought the insurance they ring you and go through it all again, which is very boring as they are just reading pages and pages of stuff you have just read. I was then told they will email me details of how to do a licence check code and where to send my no claims.. i didnt get any email until 2 weeks later when they demand my documents or they will cancel my policy, I sent all document and codes and a week later they are asking for them again !!! ive been on and off the phone with them which is a pain and im sick of sending them stuff. No other insurance has been this bad, i will not be renewing with them.