Barry Grainger- Worst experience ever! Not happy with current price(due to motoring conviction) and asked for a new quote (as its been over 5 years now), was told new policy would be more expensive without conviction?? Just ran a quote on your website now.. turns out its cheaper on your own website. Tried to complain a little while back was told to email a supervisor as verbal complaints do not get logged. (Very concerning as it goes against FCA guidelines, how many more complaints have not been correctly logged and reported over the last few years?). Took a letter from financial ombudsman for your company to ring me back and acknowledge a complaint. Has an adequate complaints procedure been implemented yet and all staff trained on it? Are all 6 consumer outcomes being followed? (Especially 5 and 6). P.S you may want to test the product knowledge of all staff as well (I wont get into detail at the moment) I have a very long list of required guidelines and procedures that aren't currently being followed but lets not get into that bottom line is that i feel very unhappy about this whole experience and am waiting for a reasonable outcome.