Didn't send out relevant forms until 12 days after I reported accident, and then only after I asked why they hadn't been in contact. They then said they didn't receive the forms I sent back on three occasions, despite me sending them by post and email. As a result my car sat at the repairers for 8 weeks waiting for authorisation to do the work despite the work only taking 8 days once authorisation was finally granted.
Was never able to talk direct to my claims handler and never received any replies to emails.
Very poor.
7 years ago
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