B&B are the worst. 0 Stars. Found out they took a renewal charge that was 40% higher than the previous year. No email was received from B&B re that auto renewal in advance or after, though I 've received their emails the year prior and then yesterday when I cancelled. They swear they sent me an email. There's nothing in my Junk or trash folders and I've received other emails from them with no problem. Interesting that I didn't get an email when my premium went up 40%. Also, their link to 'Complain' on their website doesn't work. I'm going to complain to the FCA and you should too