I have cancelled my policy with Budget Insurance early March 2021. Only to find out via debit orders that they never cancelled my policy. I called them to enquire and they did see it on their system that I requested for them to cancel the policy but it is still active. They promised to rectify their mistakes and the manager promised me he has immediately done a refund and the money will reflect on the 31st in my account. Now it is the 1st and they have not refunded me and when I call them they say they will do the refund today and the money will reflect on the 08 April. Now I have to wait more days for their incompetency and i am not even sure I will receive my refund on the specified date as I did not receive it on previous specified days. This is a huge inconvenience on my side.