Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.06

4.1 Rating 1,913 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always fair and competitive”

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Posted 1 day ago

“Service and price for renewal was very good.”

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Posted 1 day ago

“Excellent service and very competitive price and delighted to be covered by Budget for another year.”

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Posted 1 day ago

“Seems comprehensive and good value. Sadly it seems underwriters are increasing windscreen excesses on renewals including screen repairs that used to be free. Never claimed so I don’t know how well claims are handled. I have a second car but was unable to get any quote online, I was redirected at the end to a telephone number. Called this and waiting was eventually picked up bu customer service (CS) but was told I needed to speak to sales. Was redirected but went back to CS again but explained and CS did give me a quote (just do t understand why this can’t be don’t online). I am unable to see or get web chat working in my iPad with v15.7.2 and it’s Safari browser. The only way I realised it was there was when I clicked on the ‘Show me around’ link! Tried webmail but got no response regarding 2nd car insurance quote. Yet to understand why the NCD is per policy and not with the driver!”

Budget Insurance 3 star review on 28th August 2025

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Posted 3 days ago

“Easily arranged and got my insurance cheap couldn't be happier”

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Posted 5 days ago

“Two years ago at the time of renewal of my policy I was shocked at a massive rise in the premium.However, I spoke to one of your representatives and advised him that my circumstances had not changed and no claims had been made.He. . was most helpful and arranged a mutually acceptable figure. This year I was amazed to find my premium had reduced slightly.Many thanks I would recommend your company to anyone”

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Posted 6 days ago

“Cheaper than last year but the same quality of benefits”

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Posted 1 week ago

“Fortunately I have not had to TRY you but everything is there if I do.....Hope I never need to use you BUT I know you will be there if I do...Eric”

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Posted 1 week ago

“Good service and keen pricing, I insured my second car with them as well”

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Posted 2 weeks ago

“Tried to cancel my policy after one month as I change my car for a van . Was told £60 cancellations fee plus days used £172 . An absolute joke not recommended at all”

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Posted 2 weeks ago

“Great price”

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Posted 2 weeks ago

“Very easy to talk to staff. Good prices and very good customer service. Thank you.”

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Posted 2 weeks ago

“Absolutely brilliant always helpful friendly very informative very very cheap. Very easy to deal with view all your documents online. Never had a problem with this company great company.”

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Posted 2 weeks ago

“Very happy with my renewal and help on the phone when I asked a few questions.”

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Posted 2 weeks ago

“Price reduced from £195 to £129”

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Posted 2 weeks ago

“Budget Insurance made me very happy initially by accepting a letter from my employer regarding my NCD, which some other insurers wouldn't. When I hit a rough patch with an apparently jinxed vehicle (which proved to me such things really do exist!) a while back BI handled everything well and contacting them was always easy. I have now put that episode behind me and I'm still very happy with the service they provide, so I see no reason to change insurers.”

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Posted 3 weeks ago

“Very straightforward renewal; good customer care when I’ve had to claim and prompt repair etc”

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Posted 3 weeks ago

“So fuss free dealings and excellent value for money”

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Posted 3 weeks ago

“Was easy to renew my insurance didn’t have to do anything as on auto renewal. I could have got a slightly cheaper insurance but wasn’t a good enough offer for a few pounds to think about. I’ve never had a problem at all with budget insurers so would rather stick with what I know.”

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Posted 3 weeks ago

“After a non fault bump Budget acted promptly to complete my repairs”

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Posted 3 weeks ago

Budget Insurance is rated 4.1 based on 1,913 reviews