Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.05

4.1 Rating 1,872 Reviews

77 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 1,872 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joke of a company”

Helpful Report

Posted 4 weeks ago

“Very poor customer support tried to cancel when it auto renewed but not a response from you, won’t be back”

Helpful Report

Posted 1 month ago

“I tried cancelling my policy after a couple of months and would have had to pay almost a full year in 1 go rather than monthly so had to keep the policy though the car was scrapped. I cancelled at the end and still get asked for bank details to make payments. I have left, it was difficult to do so and I won't be back”

Helpful Report

Posted 2 months ago

“Appalling customer service. Lack of communication between employees so that each person I spoke to had no previous knowledge of the issue and had no way of accessing the previous communication. Instead of trying to resolve the issue I was told that a senior member of staff would check the recording of my conversations to ascertain whether or not I was lying. I emailed your company with the details of my issues and have received NO REPLY. Why am I not surprised?”

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Posted 3 months ago

“I have not received the certificate of insurance”

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Posted 5 months ago

“I have been with this insurance for over 5 years and use put monthly payments up from £38 2 £61”

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Posted 5 months ago

“I have been trying to cancel my insurance with you guys since you automatically renewed in December. I have not agreed this renewal on your website yet I get emails requesting money! I do not even live at that address anymore! Sort your website out for customers who wish to cancel”

Helpful Report

Posted 6 months ago

“Horrendous customer service, your advisor laughed down the phone at me. I asked to speak to a manager and for a complaint to be logged as I will be cancelling my policy with you. I have had no follow up. AVOID”

Helpful Report

Posted 6 months ago

“Have current insurance so I tried to get my car insured with budget and keep my insurance although I got a quote of £868 and when I went onto get it because there was no reference number the customer agent at budget had to do a new quote at over £2000 I asked her to explain this and why I couldn’t claim the go compare quote that I had received she simply said it was because I had current insurance and there was no reference numbers so I asked if she could do something and was really not helpful at all seems to be always a problem when taking insurance with budget always so problem”

Helpful Report

Posted 6 months ago

“Wish there was a zero star rating, you guys don't even deserve 1 star🚮”

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Posted 6 months ago

“I am disappointed with budget and I am cancelling the policy and taking one out with Lloyds instead. I won't insure with budget again. You increased my policy even though I had never made a claim against the policy and my vehicle insured under the policy was not involved in the accident. My husband was driving another vehicle insured through Lloyds and the accident in July 2024 was not his fault.The claim was put through Lloyds not Budget.”

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Posted 7 months ago

“Not q smart choices”

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Posted 7 months ago

“Absolut Nightmare of a company, when I tried to exchange an international licence for the newly exchanged UK licence, they increased my monthly rate by almost £100. It was like we had just passed the test not done an exchange. Whan I asked why, the response was "that is how insurance works". Stay far away!”

Helpful Report

Posted 8 months ago

“Last year's cover £61.27 this year's £88.52. Been a customer over 20years never made a claim and had to pay extra £27.25 this year, not happy and will be checking out other insurance companies next year.Approx over 30% increase not on.”

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Posted 8 months ago

“Very much overpriced”

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Posted 8 months ago

“I recieved another years no claim bonus and my premiums went up from £60per month to £100 per month! Not really a bonus to have no claims anymore!”

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Posted 9 months ago

“A £25 charge to change my payment method is a swindle. I think that's disgusting and reflects the attitude of insurance companies to their customers. I won't insure with them again even if they are the cheapest.”

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Posted 9 months ago

“I’m not happy that my insurance has gone up yet again for no reason, I have made no claims yet in 2 years it has doubled 🤷🏻‍♀️”

Helpful Report

Posted 9 months ago

“Absolutely disgusting service! Putting premiums up £40 plus a month for something that is nothing to do with myself or my car! Shocking”

Helpful Report

Posted 9 months ago

“Despite refusing automatic renewal, you went ahead and renewed my van Policy, depriving me of nearly £900 and I am still waiting for a refund, due to your obsession with AI and I wouldn't recommend Budget to my worst enemy!!!!! To make matters worse I don't even own the van anymore, which DVLA will verify.”

Helpful Report

Posted 10 months ago

Budget Insurance is rated 4.1 based on 1,872 reviews