Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.12

4.1 Rating 2,141 Reviews

79 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

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4.1

Based on 2,141 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overpriced renewal quote”

Helpful Report

Posted 1 week ago

“That don’t listen when you cancel your policy and proceed to take money for the following year even though the policy was cancelled and I know longer have a car praying on the elderly will never use this company again all the stress they have caused and then wanted me to pay £30 admin fee to get my money back when they had two weeks notice not to take it out and for some reason the policy had gone on to auto renewal which I never do NEVER USE”

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Posted 4 weeks ago

“You stitched me up with an excessive and unjustified increase. I will be looking for a new insurer for next year”

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Posted 1 month ago

“I would not recommend this company to anyone. I took out an insurance with this company, but the call handler I spoke to, would not accept my direct debit date, resulting in a non payment. I called back, spoke to a lady , another call handler, said yes, I can change your direct debit and you have 5 to 10 days to pay an instalment . 2 days later , I find my insurance was cancelled. They are now charging £130 plus as THEY cancelled the policy. I've just had a very lengthy conversation with a call handler, who said I owed this money. I said but you are telling me one thing and the other call handler is telling me the opposite ! I rang on the 29th of December to change my direct debit and it was done and as I said given 5 to 10 days to pay that instalment. 2nd of January , my policy was cancelled !! My husband has paid the £130 plus , but my point is , I had 2 different call handlers telling me two different things, they would not accept they were at fault , did I get a refund? No, the call handler put the phone down, so , would I deal or recommend this insurance company ? My advice is , steer clear, pay a little bit more and get a better company !”

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Posted 2 months ago

“Poor Customer Service. Bend over backwards to get you to take the policy out but no service once they have you.”

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Posted 3 months ago

“Very happy with my renewal quote after shopping around didn’t find anyone as competitive. Thanks”

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Posted 3 months ago

“Unfortunately the payment card I had stored with Budget had expired without me realising it. When annual renewal came the following year, payment was rejected & Budget charged me £20 when I re-entered my new card the same day. There is no justification for charging such a high fee, & not giving a reasonable opportunity to provide a new payment method. I will not be using this company again.”

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Posted 3 months ago

“Terrible insurance company. Awful “customer service” lacking basic knowledge, long hold times to query information and rude staff. Extra and hidden charges. Too late to change but will never use again!”

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Posted 4 months ago

“Your operative made a mistake when she took down the registration of the vehicle which ran into the back of my car on 17 July. I haven’t had any correspondence from Budget or a return call, or what was Liverpool and Victoria, the underwriter to date. I have called both many time to try to resolve this mistake. And my 12 year old Corsa wasn’t worth the cost of £4,300 to repair the bodywork. Still waiting for an update!”

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Posted 4 months ago

“I tried to rectify a mistake I made and was all sorted on my first call so I thought. Numerous calls, emails and now a complaint letter to Budget. Loads of calls hours a different customer service agents and still a mess..”

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Posted 5 months ago

“Very expensive, Considering changing next year unless seriously reduced”

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Posted 5 months ago

“Hopeless. Roll on renewal time.”

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Posted 5 months ago

“Made a request for proof of no claims bonus. Budget required me to send proof of previous no claims bonus with another insurance company - which I did. Budget then sent me their maximum "Company" proof of no claims bonus - which is 9 years. My request was for the full 14 years of no claims bonus - which I currently have on my vehicle. Budget it appears will not honour my request. Basically robbing me of 5 years no claims bonus.”

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Posted 6 months ago

“The renewal cost was not communicated to me. I have since sourced the same level of cover for half the price”

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Posted 6 months ago

“Tried to cancel my policy after one month as I change my car for a van . Was told £60 cancellations fee plus days used £172 . An absolute joke not recommended at all”

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Posted 7 months ago

“Joke of a company”

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Posted 9 months ago

“Very poor customer support tried to cancel when it auto renewed but not a response from you, won’t be back”

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Posted 10 months ago

“I tried cancelling my policy after a couple of months and would have had to pay almost a full year in 1 go rather than monthly so had to keep the policy though the car was scrapped. I cancelled at the end and still get asked for bank details to make payments. I have left, it was difficult to do so and I won't be back”

Helpful Report

Posted 10 months ago

“Appalling customer service. Lack of communication between employees so that each person I spoke to had no previous knowledge of the issue and had no way of accessing the previous communication. Instead of trying to resolve the issue I was told that a senior member of staff would check the recording of my conversations to ascertain whether or not I was lying. I emailed your company with the details of my issues and have received NO REPLY. Why am I not surprised?”

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Posted 11 months ago

“I have not received the certificate of insurance”

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Posted 1 year ago

Budget Insurance is rated 4.1 based on 2,141 reviews