Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,055 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor Customer Service. Bend over backwards to get you to take the policy out but no service once they have you.”

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Posted 1 week ago

“Very happy with my renewal quote after shopping around didn’t find anyone as competitive. Thanks”

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Posted 3 weeks ago

“Unfortunately the payment card I had stored with Budget had expired without me realising it. When annual renewal came the following year, payment was rejected & Budget charged me £20 when I re-entered my new card the same day. There is no justification for charging such a high fee, & not giving a reasonable opportunity to provide a new payment method. I will not be using this company again.”

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Posted 1 month ago

“Terrible insurance company. Awful “customer service” lacking basic knowledge, long hold times to query information and rude staff. Extra and hidden charges. Too late to change but will never use again!”

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Posted 1 month ago

“Your operative made a mistake when she took down the registration of the vehicle which ran into the back of my car on 17 July. I haven’t had any correspondence from Budget or a return call, or what was Liverpool and Victoria, the underwriter to date. I have called both many time to try to resolve this mistake. And my 12 year old Corsa wasn’t worth the cost of £4,300 to repair the bodywork. Still waiting for an update!”

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Posted 1 month ago

“I tried to rectify a mistake I made and was all sorted on my first call so I thought. Numerous calls, emails and now a complaint letter to Budget. Loads of calls hours a different customer service agents and still a mess..”

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Posted 2 months ago

“Very expensive, Considering changing next year unless seriously reduced”

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Posted 2 months ago

“Hopeless. Roll on renewal time.”

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Posted 3 months ago

“Made a request for proof of no claims bonus. Budget required me to send proof of previous no claims bonus with another insurance company - which I did. Budget then sent me their maximum "Company" proof of no claims bonus - which is 9 years. My request was for the full 14 years of no claims bonus - which I currently have on my vehicle. Budget it appears will not honour my request. Basically robbing me of 5 years no claims bonus.”

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Posted 3 months ago

“The renewal cost was not communicated to me. I have since sourced the same level of cover for half the price”

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Posted 3 months ago

“Tried to cancel my policy after one month as I change my car for a van . Was told £60 cancellations fee plus days used £172 . An absolute joke not recommended at all”

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Posted 4 months ago

“Joke of a company”

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Posted 6 months ago

“Very poor customer support tried to cancel when it auto renewed but not a response from you, won’t be back”

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Posted 7 months ago

“I tried cancelling my policy after a couple of months and would have had to pay almost a full year in 1 go rather than monthly so had to keep the policy though the car was scrapped. I cancelled at the end and still get asked for bank details to make payments. I have left, it was difficult to do so and I won't be back”

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Posted 7 months ago

“Appalling customer service. Lack of communication between employees so that each person I spoke to had no previous knowledge of the issue and had no way of accessing the previous communication. Instead of trying to resolve the issue I was told that a senior member of staff would check the recording of my conversations to ascertain whether or not I was lying. I emailed your company with the details of my issues and have received NO REPLY. Why am I not surprised?”

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Posted 9 months ago

“I have not received the certificate of insurance”

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Posted 11 months ago

“I have been with this insurance for over 5 years and use put monthly payments up from £38 2 £61”

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Posted 11 months ago

“I have been trying to cancel my insurance with you guys since you automatically renewed in December. I have not agreed this renewal on your website yet I get emails requesting money! I do not even live at that address anymore! Sort your website out for customers who wish to cancel”

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Posted 1 year ago

“Horrendous customer service, your advisor laughed down the phone at me. I asked to speak to a manager and for a complaint to be logged as I will be cancelling my policy with you. I have had no follow up. AVOID”

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Posted 1 year ago

“Have current insurance so I tried to get my car insured with budget and keep my insurance although I got a quote of £868 and when I went onto get it because there was no reference number the customer agent at budget had to do a new quote at over £2000 I asked her to explain this and why I couldn’t claim the go compare quote that I had received she simply said it was because I had current insurance and there was no reference numbers so I asked if she could do something and was really not helpful at all seems to be always a problem when taking insurance with budget always so problem”

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Posted 1 year ago

Budget Insurance is rated 4.1 based on 2,055 reviews