Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,018 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for insurance over the phone on renewal then was told a later payment could not be taken whic my bank dismissed as not happened. Along with that they asked for a failed payment amount for £20 & there letter stated that £206 + the £20 fine I owed £206! Clearly they can’t add up & run an insurance company. The cheapest insurance usually means the most hassle NEVER AGAIN”

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Posted 1 year ago

“Poor service when comes to claim they mentioned a lot of things when they had to process my claim on I won't recommend them particularly on home content insurance”

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Posted 1 year ago

“got quote over phone £197,THEN I CHECKED MY CREDIT CARD AND WAS CHARGED £220,ALSO STOPPED MY ATOU RENEWAL LAST YEAR AND THEY DID NOT CANCELL,DREADFUL EXPERIENCE ,DEF WOULD NOT USE AGAIN,SAID THEY WOULD GET BACK TO ME AFTER THEY CHECKED PHONE CONVERSATION STILL WAITING”

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Posted 1 year ago

“where do I begin, I paid for my insurance on my credit card, which Budget then said i’d not paid and charged me an unpaid card fee. So i contacted my credit card company who said that the payment had gone through. Budget insurance were threatening to cancel my insurance so I paid the full amount on my debit card, I had to claim the payment back from my credit card as there was nothing wrong with it, in the mean time Budget have refunded me a part of the policy as they had an error and are waiting to recharge me. I just feel that they don’t have a clue what they are doing, and the customer is paying the price for their mistakes.”

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Posted 1 year ago

“Some customers are not English speaking. Please get sales consultants that can speak languages that one can understand. We are not all English speaking. Claims are being rejected merely because of a language barrier…even when a customer is struggling to answer questions, there’s no assistance whatsoever…disappointing to have claims rejected, and you can hear clearly that the customer is struggling to answer what is asked.”

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Posted 1 year ago

“Ask your customer service team why my renewal is double last years price, I’ll await a sensible answer”

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Posted 1 year ago

“made a claim, on July 03rd 2022, no fault of my own. hold no responsibility whatsoever, 100% not accountable, the service so far, NOTHING...! taking premiums a prompt, rapid, no hanging about, very quick, process. paying out a claim that has dragged on 19 months, well that's another story...!”

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Posted 1 year ago

“I reported a hailed damage 3 months ago still haven't heard from them and when I call they never answer Please don't insurance with them!!.”

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Posted 1 year ago

“Budget automatically renew my insurance without even a phone call ,so we will not be renewing next year ,cost me£202.00 when I could have had insurance fro. Another company for £174.00 .wasn't too pleased at all especially when everypenny counts these days.”

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Posted 1 year ago

“My insurance seems to be going up instead of down so not happy with it”

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Posted 1 year ago

“Customer service is very bad, unsatisfied, full of lies and promises”

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Posted 1 year ago

“The first year is fine. Comes up for renewal and they mark up 70%. Disappointed as I have 5 properties and have to hunt around for a better deal”

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Posted 1 year ago

“Well,, I am really not happy! My monthly instalments went from £59.03 to £149.55 which is outrageous!!!!! With no exclamation to Why!!!!!! In the New Year, I am probably not going to be continuing with my policy!”

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Posted 1 year ago

“I’ve full no claims was paying 53 pounds a month for my car renewal comes up at 73 pounds a month, I will be shopping elsewhere next year👎”

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Posted 1 year ago

“I simply asked could I increase the annual mileage from 7,000 to 10,000 miles. I was told yes for an administrative fee of £26 plus £96. I will NOT be renewing my policy. I have been with budget insurance for 10 years without a claim”

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Posted 2 years ago

“Performed a hard credit check for house insurance.I will not be renewing next year”

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Posted 2 years ago

“Current service is ‘I’d pay more for a company I can talk too!’ The day of the accident they were amazing, it then fell in a heap!!! Sorry I won’t use them again, nor recommend them.”

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Posted 2 years ago

“Expensive renewal could of got cheaper but could not be bothered”

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Posted 2 years ago

“After buying a new car I phoned to make the change to my existing policy. To my great surprise I was told thru would not insure me for my new car. I was not given a reason. Strangely I was then told that actually they could insure my but quoted me a ridiculously high price £600 more than my existing policy for a car that should be in same insurance bracket. Then to add insult to injury they did not refund me for my existing policy as that would cover my cancellation fee. Would not recommend.”

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Posted 2 years ago

“Unfortunately, after being a loyal customer, one would think that Budget as a company would like to look after their customers. When I complained as the renewal was almost double of what I paid in this last year. When I said to your representative that I would have to look elsewhere, there was no fight to keep me as a customer. I was told “OK””

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Posted 2 years ago

Budget Insurance is rated 4.1 based on 2,018 reviews