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Budget Insurance Reviews

4.1 Rating 1,874 Reviews
77 %
of reviewers recommend Budget Insurance
4.1
Based on 1,874 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4 out of 5

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Budget Insurance 2 star review on 1st July 2024
Phillip Hopkins
Budget Insurance 4 star review on 7th February 2023
Si Sparrow
Budget Insurance 5 star review on 22nd December 2022
Thozama Ngonyama
Budget Insurance 4 star review on 18th October 2022
Anonymous
Budget Insurance 5 star review on 8th April 2022
Anonymous
Budget Insurance 1 star review on 29th October 2021
Simon Prestney
Budget Insurance 5 star review on 18th October 2021
Patrick Cassidy
2
Anonymous
Anonymous  // 01/01/2019
The use of the word "budget " is a joke..OF the , so far, six sites visited this is, by FAR, most expensive!!!
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Posted 1 year ago
Have had car insurance for 3 years now. Decided to auto renew this year & the cost went up 85%. Loyalty does not exist here at all. I’ve not claimed during this time either. Complete joke. Out to get as much out of the customer as possible. Disgusting.
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Posted 2 years ago
Cartel in operation Web sites carry ‘selected’ insurers.. so use multiple sites.. strange how when you our discover tge ‘actual’ insurers there often underwriting multiple companies who act as a front only.. NOT ENOUGH TELESALES … waited 35 mins for phone to be picked up!! Then going I’m talking to someone in South Africa… and couldn’t help!!! Insurers still hiding behind covid restrictions … ‘call times longer that normal’. When was normal 35 minutes??? Or longer… ripped off badly … assisted by government regulations allowing the motorist to be consistently ripped off
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Posted 2 years ago
Everything fine until you make a claim had a minor accident more than 2 months ago and still cannot get a date when my vehicle is going to be repaired. No one wants to take responsibility keep getting passed from one department to another. Very frustrating
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Posted 2 years ago
far too expensive...the insurance industry acts like a cartel...ripping off customers. Time the govt. got to grips with you!
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Posted 2 years ago
Very unfriedly.very unreliable Useless company
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Posted 2 years ago
Notified Change of address switch policy to cheaper value house paid annually premium $656 end of May they said 42% increase on policy for change of address all same value will be cancelling asap.
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Posted 2 years ago
The automatic renewal happened without sending out any kind of notice it was about to happen. I checked my spam email folder. It was also difficult on their site to find out what I paid last year and what I was about to pay. The price went up way more than 10% even though I have had no change of circumstance.
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Posted 2 years ago
Doubled the cost of my insurance
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Posted 2 years ago
My insurance premium rose by around 25%
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Posted 2 years ago
Failed to give any notice of automatic renewal. "ILLEGAL" I received a text 3 days after the renewal had taken place and then was charged £30 cancellation fee. Refunded after 3 days of complaining and being lied to by telephone enquiry staff. Appalling experience. You may think I agreed to automatic renewal which I did not. When you fill out the online form you are forced to accept automatic renewal or go elsewhere. My advice is go elsewhere.
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Posted 2 years ago
I have paid my renewal in full, yet I have been pestered twice with letters threatening to cancel my insurance, saying I have not made payments. It is a very unpleasant situation to be put in. B Shelley M.I.M.I
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Posted 2 years ago
Unfriendly, unhelpful on the telephone, telling me to use my online account, RAC did not respond to my call out for breakdown and I cancelled the request AFTER 6 HOURS of waiting.
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Posted 2 years ago
Would not negotiate on orice until I wasn't going to renew.
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Posted 2 years ago
VERY DISSATISFIED. Unfortunately you would not negotiate at all over the price quoted. You substantially charged me more money than last year, despite my not having made any claims whatsoever. I am very unhappy with this position, although I did renew with you as I found it too daunting to attempt to swap to another company. Having said that, and the fact that I have TWO cars insured with you, I will probably make the effort next year and switch to another insurance ‘broker’. Not happy at all. Please feel free to contact me if you would like to reestablish GOODWILL!
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Posted 2 years ago
I haven't recive renewal email and this it's my second year paying 200£ extra unbelievable!
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Posted 2 years ago
Not happy with the price increase
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Posted 2 years ago
I have been charged £25 admin fee for a change of address, I have been able to do this with my other insurance providers free of charge.
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Posted 2 years ago
Up £54 pounds in a year no claims in a cost of living crisis bad for loyal customers will go elsewhere in future
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Posted 2 years ago
If you value customer service, respect, time, value, efficiency, trust, honesty & satisfaction then this isn’t the company for you…. When my vehicle was parked up someone crashed into it & left details on the windscreen admitting liability, on reporting the accident to budget I was told if I didn’t have an exact time of incident (I wasn’t there when it happened) then there was nothing they could do, I asked for it to be looked into & heard nothing back. I then had someone else crash into my van when I was in the vehicle parked up, budget told me it was the other drivers fault & they would be held responsible, this was around 6 months ago, to date I’ve had very little communication or updates, I’ve had to repeatedly chase them for updates or to authorise repairs for the garage to book me in, nobody can find my claim on the system as it hadn’t been handled properly, I’ve been reassured my courtesy van would be read for when my vehicle goes in for repairs (tomorrow) & to phone the day before (today) I’ve been on hold for over 1 hour this morning to get through, they transferred the call 4 times then cut me off. I phoned back later, was on hold for 1 hour then spoke to someone who told me they knew nothing about a vehicle, they transferred me to another Dept 40 mins later where I was on hold before being cut off again by someone. I’d asked them to contact me if I got cut off & they told me they would do just that. It’s now 5:21pm, I’ve had no calls/emails etc to update me on the courtesy vehicle so I’m now no further forward. Without a doubt the worst insurance company I’ve ever dealt with & I deal with them on a daily basis for work. save yourself the stress & go with anyone but them.
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Posted 2 years ago
Budget Insurance is rated 4.1 based on 1,874 reviews