Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,022 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

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Metrics

4.1

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It I could give this company a -10 review I would, this company left me with just £25 in my bank account to live off until I next get paid, I cancelled my policy on the 16th July and they took a payment out on the 19th ,I cancelled not because I wanted to ,I changed my car and they wasn't willing to insure it ,which is very strange as other insurers was willing to do so , I spoke to 4 different People,had the phone but down on me twice, required to speak to a manager a good number of times and was refused,even asked for a manager to call me back ,also refused, now I have to wait until the money returns back into my bank god know when this will be ,the only good out come is that they said they are giving me £50 as goodwill which I have to wait 7 days for that's if it even gets paid into my account,but to be honest I would have rather had the money back that they fraudulently taken out of my bank account back straight away , as I have to go work,buy food and live off £25 until they pay this money back ,this company as but me in hardship and coursed alot of stress , my advice if you have to cancel your insurance policy my sure you contact your bank to cancel your direct debit,or else they will carry on taking money of you .”

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Posted 3 years ago

“When I get insurance I told them all circumstances but today when I cancel my insurance they charge me same money what they told me. When u cancel we will not charge”

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Posted 3 years ago

“Appalling service, only found out my insurance was going to auto renew 2 days before the date, I hadn’t been informed of my policy premium or any changed conditions,I went onto my account there was no new policy to view so I emailed budget with my concerns and express wish that the policy wasn’t to be renewed until I could see the premium and policy details as these had not been sent to me in any shape or form. I had auto response email back saying somebody would be in touch, this never happened either and they went ahead with the policy taking the money from my account and I’m still yet to hear any response from my email.”

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Posted 3 years ago

“Being a trusting person I accepted your quote without query.It wasn't until I read an independent report on policies that I realised there should not have been an increase year on year,confirmed by me looking at alternative options. When I took out my policy with you twelve months ago,I inadvertently did not notify you of an incident in 2018 when my vehicle was hit by another on a supermarket carpark,There was no damage to my vehicle and only minor to the other vehicle.The matter went to court where the Judge found in my favour and thus no costs to my Insurer.However this cost me a further £45 on my policy with you because of my innocent mistake.This means that this years policy without that £45 being taken into account has increased by 25% year on year.I am a senior OAP and money is very tight at the moment.”

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Posted 3 years ago

“Advanced level driver...full no claim bonus...Post Code risk area A... mileage less than 6k p.a...identical car and location to last year. Renewal quote was 75% more than last year (SEVENTY FIVE PER CENT) No one at Budget Ins. could give any coherent reason for this. Rendered speechless ...never advised of a reason”

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Posted 3 years ago

“Very poor if you need to change your policy mid term I changed vans and my price rocketed until the next quote when it dropped again I felt really mugged off.”

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Posted 3 years ago

“Everything that could possibly be bad is bad Budget is appalling pass the buck No consideration for customers”

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Posted 3 years ago

“the most disgusting service ever received - budget insurance they dont care about their clients- i had claim in January where i was advise the damages cost R53OOO and because i couldn't use their repairer and ask for repairer of My choice the consultant who may claim was alloccated too Nobuhle Cele -i send emails call she awalys have to call me back -last time she lied that her email are not working-she never respond any email-when she call back last after 2week of battle to get hold her -advise me that the damages are now qoute R40200 -i asked for the call records and Quotation she lied again that her email are not working -however still today i have been follow up on qoute and recording.no1 is getting back to me.. im very shocked fraud so if have to use my own repairer amount to the damages has to lower.the same 20 April ask for my policy to be cancel budget already debited for the month of May -Come to my surprise the policy is effective cancelled for 20th of April -what happened to my money that was debited on 20th of April for the Month of MAY.:( IM VERY ANNOYED”

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Posted 3 years ago

“I had my purse stolen and cancelled my cards - my payment didn’t come out and you charged me approx £25 for a missed payment - Attempted to explain to customer service what had happened not interested .”

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Posted 3 years ago

“poor claims handling.”

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Posted 3 years ago

“Poor. Claims handling company - N.I.G. - lied about a phone interaction then, when caught lying, claimed they had just made an error. Budget didn't give a damn and took no responsibility.”

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Posted 3 years ago

“Rubbish service, don't be fooled by the price it will increase next year”

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Posted 3 years ago

“Only one star because your system does not cater for zero stars. I will change to another company this year. Appalling service, mind numbing hours at the end of automated phone music and claim not dealt with after 8 months. Never their problem despite calls and amils. Using a solicitor now and court system. I think they do not have the money to honour the insurance contract. Dreadful.”

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Posted 3 years ago

“Bad experience. Budget collect the money every month and they do not pay when you need them the most. if you are budget customer run while you still have time”

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Posted 3 years ago

“My car had to be repaired after a fox ran into the front of the car this was in September 2021 and guess what it's now February 2022 and my car still is not repaired aw car body repairs who budget use keep saying the specialist is dealing with it wow so speacial can't even do a simple job so yeah budget insurance I would not recommend to any one I know as they made me go with the aw repairs dreadful service and my insurance went up as well rubbish service”

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Posted 3 years ago

“I changed my address for my car insurance and was charged a £25 admin fee and had my premium increased by £30+. I have a second car insured with a different company. I was able to change my address online with that insurance company and the premium was reduced.”

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Posted 3 years ago

“Had to ring and ask why a large increase on my insurance.only then was it dealt with???”

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Posted 3 years ago

“We have been waiting for 8 months for 3rd party claim. Not once have we missed a payment.We've already send all our documents. Every time i've spoken to an agent there is something else that we need to send. This is really bad service. Access fees has been paid last year already. We send the documents so many times, but theres always something else they need from us. This morning i phoned them again and its the same story. And I'm a pensioner, I can't do it or take it anymore. So many times I asked them to speak to a director or ceo but they dont want to give me any contactnr. Please if anyone anyone can help me. I really need your help. It's been 8 month and we still waiting.”

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Posted 3 years ago

“Seemed ok until you want to claim. House burgled car keys stolen and therefore the car. After protecting no ncd for years and not needing it typically this year I didn’t. This I’m told makes it a fault claim even though the car was stolen. I had 17 years no claims but they are dropping me down to 3 years that’s a 14 year loss. Budget say they don’t recognise anything more than 9 years but even if you agree with this that’s a loss of 6 yrs when the Industry standard is 2 years. Also Budget would not cover anything inside the car unless I could prove it was in the car when stolen. Unless I photo the inside of my car every night how can I do that ? The “current value” payout for the theft will not cover purchasing an equivalent vehicle, and it’s cost more than £100 to switch the car stated on the insurance so the insurance is not worth it. Customer service have taken a month of me phoning and email to pay out, saying they will act but they don’t until I ring again then pass it on to someone else. They say I can complain but “nothing will change so you might as well close the case”. So much for customer service. Budget do not treat customers fairly.”

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Posted 3 years ago

“Well I don't now the login in details, and as this the second year, still have no idea what my login details are. As know one has called me or even had a letter from yourselves”

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Posted 3 years ago

Budget Insurance is rated 4.1 based on 2,022 reviews