Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.05

4.1 Rating 1,874 Reviews

77 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor claims handling.”

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Posted 3 years ago

“Poor. Claims handling company - N.I.G. - lied about a phone interaction then, when caught lying, claimed they had just made an error. Budget didn't give a damn and took no responsibility.”

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Posted 3 years ago

“Rubbish service, don't be fooled by the price it will increase next year”

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Posted 3 years ago

“Only one star because your system does not cater for zero stars. I will change to another company this year. Appalling service, mind numbing hours at the end of automated phone music and claim not dealt with after 8 months. Never their problem despite calls and amils. Using a solicitor now and court system. I think they do not have the money to honour the insurance contract. Dreadful.”

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Posted 3 years ago

“Bad experience. Budget collect the money every month and they do not pay when you need them the most. if you are budget customer run while you still have time”

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Posted 3 years ago

“My car had to be repaired after a fox ran into the front of the car this was in September 2021 and guess what it's now February 2022 and my car still is not repaired aw car body repairs who budget use keep saying the specialist is dealing with it wow so speacial can't even do a simple job so yeah budget insurance I would not recommend to any one I know as they made me go with the aw repairs dreadful service and my insurance went up as well rubbish service”

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Posted 3 years ago

“I changed my address for my car insurance and was charged a £25 admin fee and had my premium increased by £30+. I have a second car insured with a different company. I was able to change my address online with that insurance company and the premium was reduced.”

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Posted 3 years ago

“Had to ring and ask why a large increase on my insurance.only then was it dealt with???”

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Posted 3 years ago

“We have been waiting for 8 months for 3rd party claim. Not once have we missed a payment.We've already send all our documents. Every time i've spoken to an agent there is something else that we need to send. This is really bad service. Access fees has been paid last year already. We send the documents so many times, but theres always something else they need from us. This morning i phoned them again and its the same story. And I'm a pensioner, I can't do it or take it anymore. So many times I asked them to speak to a director or ceo but they dont want to give me any contactnr. Please if anyone anyone can help me. I really need your help. It's been 8 month and we still waiting.”

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Posted 3 years ago

“Seemed ok until you want to claim. House burgled car keys stolen and therefore the car. After protecting no ncd for years and not needing it typically this year I didn’t. This I’m told makes it a fault claim even though the car was stolen. I had 17 years no claims but they are dropping me down to 3 years that’s a 14 year loss. Budget say they don’t recognise anything more than 9 years but even if you agree with this that’s a loss of 6 yrs when the Industry standard is 2 years. Also Budget would not cover anything inside the car unless I could prove it was in the car when stolen. Unless I photo the inside of my car every night how can I do that ? The “current value” payout for the theft will not cover purchasing an equivalent vehicle, and it’s cost more than £100 to switch the car stated on the insurance so the insurance is not worth it. Customer service have taken a month of me phoning and email to pay out, saying they will act but they don’t until I ring again then pass it on to someone else. They say I can complain but “nothing will change so you might as well close the case”. So much for customer service. Budget do not treat customers fairly.”

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Posted 3 years ago

“Well I don't now the login in details, and as this the second year, still have no idea what my login details are. As know one has called me or even had a letter from yourselves”

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Posted 3 years ago

“You do not answer my emails!”

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Posted 3 years ago

“Totally Incompetent company, the clue Is In the name BUDGET (Cheap) they do all they can to penalise you through no fault of your own, You only have to look at their horrendous negative reviews on the Internet to tell you all you need to know that they are to be avoided, go with a well known named company for £20 more rather than these clowns !! Disgraceful company”

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Posted 3 years ago

“Sent a stupid quote every time i have to renew Then price is dropped when i phone to cancel”

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Posted 3 years ago

“Had a difficult circumstance after being affected by the Covid pandemic. Missed a payment, they cancelled my policy and then they sent me a bill for a cancellation charge which was almost as much as my annual premium. Then I told them I couldn’t pay in one go, so arranged a payment plan. They ignored the fact that they had set me up on a payment plan and decided to keep chasing me for the money in full and sent it to a debt collection agency. Very very unhelpful when I’m in a difficult circumstance. Thanks for nothing Budget insurance - will never use your services again and wouldn’t recommend to friends and family.”

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Posted 3 years ago

“Stay very clear I’ve been with them for over a year had problems with them right at the beginning so this came up for renewal this year on the 25th of November sent another email saying after all the problems at the beginning of my policy I would never go with you again and I’m now with a new company that starts today lo and behold they’ve sent me an email thanking me for renewing with them luckily they haven’t taken any money yet and I’m putting a block on the card that I used first thing in the morning this company is just a bunch of con artist”

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Posted 3 years ago

“Keep clear from this cowboys,I have to cancel my policy within 24h as my NCB proof later dated on25.11.2021 is to old for this firm. They have charged cancellation,without moving the vehicle (will take few working days to refund the anual premium taken from my account within seconds.Do not recommend”

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Posted 3 years ago

“Today my husband cancelled his motor insurance after selling his van on. The cancellation charge was £60 which amounted to 60% of the refunded amount. It was explained that this was a charge to cover admin costs - WHAT!! Surely in today's technology informing third party agencies that the insurance has been cancelled is just the touch of a computer button. Extortionate charges. Surely £25/£30 would have been more appropriate.”

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Posted 3 years ago

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Posted 3 years ago

“Was shocked to see after my annual renewal they conducted a hard search on my credit file. I wont be renewing next year”

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Posted 3 years ago

Budget Insurance is rated 4.1 based on 1,874 reviews