Had a difficult circumstance after being affected by the Covid pandemic. Missed a payment, they cancelled my policy and then they sent me a bill for a cancellation charge which was almost as much as my annual premium. Then I told them I couldn’t pay in one go, so arranged a payment plan. They ignored the fact that they had set me up on a payment plan and decided to keep chasing me for the money in full and sent it to a debt collection agency. Very very unhelpful when I’m in a difficult circumstance. Thanks for nothing Budget insurance - will never use your services again and wouldn’t recommend to friends and family.