Budget Insurance Reviews

Name: Budget Insurance
Rating: 3.97

4.0 Rating 1,531 Reviews

75 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.0

Based on 1,531 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Write Your review

Tell us how Budget Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Budget Insurance 4 star review on 7th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Insurance went up nearly £200 and had auto renewed before I noticed.”

Helpful Report

Posted 3 years ago

“customer service”

Helpful Report

Posted 3 years ago

“Terrible company - only insured with them because they were selected by HSBC Car Insurance. Unhelpful, intransigent and I am escalating my complaint to the financial ombudsmen. If you have a choice pick someone else.”

Helpful Report

Posted 3 years ago

“I had home insurance with Budget Insurance, but when there was a fire in my flat, they refused to pay anything. Absolutely awful service. They also made it really hard to cancel the policy.”

Helpful Report

Posted 3 years ago

“Appalling customer service when making a claim. Was passed all over the place and told it was nothing to do with budget as lloyds was the under writers. Was offered 2 tvs that was out of stock or discontinued before I was offered a sub standard one. The whole process took over 12 weeks. Shambles from start to finish”

Helpful Report

Posted 3 years ago

“Budget increased my home & contents renewal over previous year by 49%, (same cover) Three Budget staff checked it out and said "no mistake". I feel for those who accept this rorting Robert Logan”

Helpful Report

Posted 3 years ago

“My premium went from £80 to £110 with no notice? Shocking really”

Helpful Report

Posted 3 years ago

“U renewed my policy without even asking once if i wanted to or not, you then immediately sent a a debt collection company to colect the first payment of said policy i didnt want. Your scum”

Helpful Report

Posted 3 years ago

“I’m still waiting for my problem to be resolved despite numerous phone calls”

Helpful Report

Posted 3 years ago

“We were with budget for many many years had everything covered by them. After finding out they up our insurance cover we were paying more than NRMA !! We called to see if we could get a better rate, only to be told thats only for the new clients, really how about looking after your dedicated clients !! So we closed up shop and moved all our insurance to the cheaper one yes NRMA”

Helpful Report

Posted 3 years ago

“Had an issue with a renewal payment due to my existing debit card running out; subsequently charged £20 for the missed payment. I would have cancelled the policy if it weren't for the ridiculous £60 cancellation fee. After this experience I wouldn't recommend using the company to anybody and I'll certainly avoid in the future.”

Helpful Report

Posted 3 years ago

“I get this email to leave a review and within 1 minute I get an email from Dial Direct who I have never had any business with asking to leave a review. Thanks for keeping my data secure! I only provided my email address to get a renewal acceptance confirmation which didn't happen.”

Helpful Report

Posted 3 years ago

“Would at least like to receive an electronic invoice/receipt for my very large payment so that I can use it for my business tax”

Helpful Report

Posted 3 years ago

“What a joke moved address current insurance won’t accept then I get a unacceptable quote £4000. I’ve not missed a payment don’t use”

Helpful Report

Posted 3 years ago

“Don't fall for their low price, when something happens you'll end up having to go fix it out of your own pocket as their PDS conveniently excludes pretty much anything worth covering. Absolute joke. Had to chase nearly daily for 3 weeks for them to finally give me their assessors report. The report had price gouging in it to bring it over the excess, and actually excluded the main point of concern due to their PDS.”

Helpful Report

Posted 3 years ago

“Tried to penalise me for my card being declined on auto renew - even though my old card had expired. When I complained the staff on the customer services were VERY rude. Awful experience.”

Helpful Report

Posted 3 years ago

“Getting threatening letters,I did not renew my policy I went with another insurer so why am I getting threatening letters from budget.scammers.”

Helpful Report

Posted 3 years ago

“Charged £65 to cancel the policy after 11 days, so within the 14 day cooling off period as policy starts from 15/11. No they state 14 days for when I purchased it. Total rip off. Avoid at all cost. Years premium was only £149!”

Helpful Report

Posted 3 years ago

“Terrible. I sent an email and have had no response”

Helpful Report

Posted 3 years ago

“Terrible ceiling collapsed won’t pay out I’ve done al the leg work constantly on the phone still waiting to find out weather they will replace carpet”

Helpful Report

Posted 3 years ago

Budget Insurance is rated 4.0 based on 1,531 reviews