Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.05

4.1 Rating 1,874 Reviews

77 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Write Your review

Tell us how Budget Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This policy was automatically renewed we were unable to sort it at the time due to I'll health. The policy is over triple price of other companies. The policy holder is 89. This would not be this companies best price quoted for a new customer.”

Helpful Report

Posted 3 years ago

“I was hammered with a £20 charge on the renewal day as inadvertently the card I had used the previous year had expired, so when the renewal payment was tried to be taken it was declined. I immediately contacted them when I received there email and explained trying to waive the fee but they are having none of it! I then threatened to leave after one if there incompetent call takers didn’t take the full payment and I had to ring back again and was threatened with a £35 charge! Cheap is cheap for a reason I do so hope I never have to claim!”

Helpful Report

Posted 3 years ago

“Shame there isn’t a zero option for stars. 1 hour 45 mins (screenshot added as attachment to evidence) wait first time until I abandoned. 20 mins second time. The difference between 6 weeks of cancelling policy £100 with no excuse for why there is such a differential. Given it was only a £220 policy this amazed me. First caller out £100 refund quote on file and operator could see it. I couldn’t imagine actually having to deal with an insurance claim and would never use budget insurance again. The worst insurance company ever. Please allow zeros trust pilot as one star is too kind.”

Helpful Report

Posted 3 years ago

“I have my home and contents insurance with them. They are consistently more expensive that other insurers and take advantage of existing customers by not giving them the best deal”

Helpful Report

Posted 3 years ago

“The most terrible service ever received, excuses upon excuses when they got to payout cashback bonuses. Will be my first and last bad experience with this insurance company.”

Helpful Report

Posted 3 years ago

“It if it is hchvouvi i”

Helpful Report

Posted 3 years ago

“like another couple of people on here tired to cancel but have a threatening letter about a debt company or pay £80 sent a email no reply very much a oneway company”

Helpful Report

Posted 3 years ago

“Tried to cancel auto renewal day before expiry on car insurance online and could not, no renewal notice sent. Cancelled first thing on the day to be charged £38 for the benefit. Called my card provider and they are investigating. Today 3 weeks later I get a threatening letter with debt collection agency for the full annual amount £145 and the policy is already cancelled !!!! I would hate to deal with a real insurance claim from these people. Am taking legal advice. They are slightly cheaper than elsewhere but its is not worth the agro. They have not heard of a cooling off period.”

Helpful Report

Posted 3 years ago

“You should ve ashamed of you self Budget Insurance for not covering the surfer who lost his van.. Thats why you guys have plenty of money left for the managers..BÀÀÀAAADDDDDDD INSURANCE. Stop awarding your selves..”

Helpful Report

Posted 3 years ago

“I had claim for lost and stolen keys my excess was R5700. And there quote was R 5750 when I obtained a quote the quote was R 8850.00 and they said that they are going to go with there quote 5months premiums wasted with these people”

Helpful Report

Posted 3 years ago

“Auto renew contracted you to cancel yet you ignore this! Still take my money and again ignore me Worst company ever!!”

Helpful Report

Posted 3 years ago

“Joined while it was O2 drive. Been with them for two years. After reading these reviews their thefts. My insurance policy in 2019 was £310 per year. In 2020 my current policy was £386. I’m a 34 year old, been driving for almost 16 years, don’t have any claims or criminal convictions. Yet I am being fleeced. I moved house at the beginning of the year. In February 2021 I was charged £75 then £20. Don’t know what the £20 was about, nothing was said about being charged £95 for moving house. I’m looking to canx my policy. Reading a lot of these reviews, there’s a cancellation fee. Fingers crossed when I canx I won’t be charged for another insurance policy. It’s shear fraud and unprofessional, just debiting people’s bank accounts.”

Helpful Report

Posted 3 years ago

“ABSOLUTE SCAM! The clowns took my deposit for my van insurance and then cancelled without contacting me. I uploaded a perfectly legitimate proof of NCB that Swindon had sent me on letterhead paper that said ‘proof of NCD’, the policy number, the date and my personal and vehicle details…and Budget Insurance had told me it wasn’t an acceptable proof of NCB because the policy had expired (2 weeks ago)… durrrh well of course it has, that’s why I’ve taken out a new policy with you! And NCD is valid with any insurers for up to 2 years so they literally have no point. I replied to the email asking for a manager to ring me and received an email back from the NCD department telling me that my issue wasn’t a NCD issue and to call another department… what the hell?! I replied again telling them it was and I needed help. No reply. The next day… they’ve cancelled my policy and STOLEN my deposit. Don’t touch with a barge pole, the positive reviews are likely fake and this is yet another beautiful scam. I will be taking legal action on this one.”

Helpful Report

Posted 3 years ago

“Made a claim on my contents insurance wish i hadn't, their underwriters are coop and their reviews are horrendous, they just pass the claim onto another awful loss adjusters who will do everything they can to make sure they dont pay out. Never again.”

Helpful Report

Posted 3 years ago

“Customer service was non existent. When I informed Budget of an incident that my unoccupied vehicle was involved in, I was passed on to Enterprise to deal with the repair etc. I had a text telling me to contact the repair garage to arrange for my vehicle to be collected from my home. That was it. All other phone calls and texts from Enterprise were asking me to sign a form for a replacement hire vehicle and threatening me, if i didn't sign the form my vehicle wouldn't be repaired. Fortunately the individual that damaged my vehicles insurance also contacted me to see if they could assist in any way. I explained what Enterprise were trying to get me to sign and they informed me not to sign it and if i wanted a replacement vehicle they would sort one out for me. As it happened I didn't require a replacement vehicle. Enterprise never informed me of any repair progress, I was having to contact the repair garage myself on a weekly basis. Absolute disgusting customer service from Enterprise who were acting on behalf of Budget. And to make things worse my insurance renewal premium went up over £50 when I haven't made a claim. I shan't be renewing my vehicle insurance with Budget when it is next due.”

Helpful Report

Posted 3 years ago

“The worst insurance company I have ever worked with. They happily take your monthly premium, but when it comes to claims they look for any excuse not to pay out. When you try to contact them about the claim there is not a single agent available to assist. I have spent hours on the phone and have left messages for the past few days for Garen Pillay the agent handling my claim to call me back with no response, and whenever I call he is not available and there are no agents available to assist me.”

Helpful Report

Posted 3 years ago

“I called to ask them to cancel my policy as my van breakdown they charge me cancellations fees plus one month extra instalment more surprisingly they said I could keep the policy running and you don’t have to pay the cancellation fee and that was worse to pay lots more”

Helpful Report

Posted 3 years ago

“Not impressed. Rang to add 22 year old son onto insurance, and it was a total rip off; we found a much cheaper quote for him going alone. Insurance has gone up despite no claims being made. Only renewed due to forgetting; won’t be making that mistake again. My advice - avoid.”

Helpful Report

Posted 3 years ago

“Awful company with terrible customer service. Has no interest in looking after or retaining customers. Will be moving my policy elsewhere and warning everybody I possibly can. Their attitude towards customer service leaves me with zero faith that they would ever look after me during a claim. Awful company, please spend a little extra and avoid.”

Helpful Report

Posted 3 years ago

“Will not be insuring with him again quoted me one price on the phone picked up my new vehicle then they decided to charge me another £99 escalated it to the complaints department who said they would listen to the call and call me back guess what no one is called me but they’ve taken the money out of my bank the word rip-off comes to mind”

Helpful Report

Posted 3 years ago

Budget Insurance is rated 4.1 based on 1,874 reviews