Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,022 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You do not answer my emails!”

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Posted 3 years ago

“Totally Incompetent company, the clue Is In the name BUDGET (Cheap) they do all they can to penalise you through no fault of your own, You only have to look at their horrendous negative reviews on the Internet to tell you all you need to know that they are to be avoided, go with a well known named company for £20 more rather than these clowns !! Disgraceful company”

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Posted 3 years ago

“Sent a stupid quote every time i have to renew Then price is dropped when i phone to cancel”

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Posted 4 years ago

“Had a difficult circumstance after being affected by the Covid pandemic. Missed a payment, they cancelled my policy and then they sent me a bill for a cancellation charge which was almost as much as my annual premium. Then I told them I couldn’t pay in one go, so arranged a payment plan. They ignored the fact that they had set me up on a payment plan and decided to keep chasing me for the money in full and sent it to a debt collection agency. Very very unhelpful when I’m in a difficult circumstance. Thanks for nothing Budget insurance - will never use your services again and wouldn’t recommend to friends and family.”

Helpful Report

Posted 4 years ago

“Stay very clear I’ve been with them for over a year had problems with them right at the beginning so this came up for renewal this year on the 25th of November sent another email saying after all the problems at the beginning of my policy I would never go with you again and I’m now with a new company that starts today lo and behold they’ve sent me an email thanking me for renewing with them luckily they haven’t taken any money yet and I’m putting a block on the card that I used first thing in the morning this company is just a bunch of con artist”

Helpful Report

Posted 4 years ago

“Keep clear from this cowboys,I have to cancel my policy within 24h as my NCB proof later dated on25.11.2021 is to old for this firm. They have charged cancellation,without moving the vehicle (will take few working days to refund the anual premium taken from my account within seconds.Do not recommend”

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Posted 4 years ago

“Today my husband cancelled his motor insurance after selling his van on. The cancellation charge was £60 which amounted to 60% of the refunded amount. It was explained that this was a charge to cover admin costs - WHAT!! Surely in today's technology informing third party agencies that the insurance has been cancelled is just the touch of a computer button. Extortionate charges. Surely £25/£30 would have been more appropriate.”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“Was shocked to see after my annual renewal they conducted a hard search on my credit file. I wont be renewing next year”

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Posted 4 years ago

“This policy was automatically renewed we were unable to sort it at the time due to I'll health. The policy is over triple price of other companies. The policy holder is 89. This would not be this companies best price quoted for a new customer.”

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Posted 4 years ago

“I was hammered with a £20 charge on the renewal day as inadvertently the card I had used the previous year had expired, so when the renewal payment was tried to be taken it was declined. I immediately contacted them when I received there email and explained trying to waive the fee but they are having none of it! I then threatened to leave after one if there incompetent call takers didn’t take the full payment and I had to ring back again and was threatened with a £35 charge! Cheap is cheap for a reason I do so hope I never have to claim!”

Helpful Report

Posted 4 years ago

“Shame there isn’t a zero option for stars. 1 hour 45 mins (screenshot added as attachment to evidence) wait first time until I abandoned. 20 mins second time. The difference between 6 weeks of cancelling policy £100 with no excuse for why there is such a differential. Given it was only a £220 policy this amazed me. First caller out £100 refund quote on file and operator could see it. I couldn’t imagine actually having to deal with an insurance claim and would never use budget insurance again. The worst insurance company ever. Please allow zeros trust pilot as one star is too kind.”

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Posted 4 years ago

“I have my home and contents insurance with them. They are consistently more expensive that other insurers and take advantage of existing customers by not giving them the best deal”

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Posted 4 years ago

“The most terrible service ever received, excuses upon excuses when they got to payout cashback bonuses. Will be my first and last bad experience with this insurance company.”

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Posted 4 years ago

“It if it is hchvouvi i”

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Posted 4 years ago

“like another couple of people on here tired to cancel but have a threatening letter about a debt company or pay £80 sent a email no reply very much a oneway company”

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Posted 4 years ago

“Tried to cancel auto renewal day before expiry on car insurance online and could not, no renewal notice sent. Cancelled first thing on the day to be charged £38 for the benefit. Called my card provider and they are investigating. Today 3 weeks later I get a threatening letter with debt collection agency for the full annual amount £145 and the policy is already cancelled !!!! I would hate to deal with a real insurance claim from these people. Am taking legal advice. They are slightly cheaper than elsewhere but its is not worth the agro. They have not heard of a cooling off period.”

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Posted 4 years ago

“You should ve ashamed of you self Budget Insurance for not covering the surfer who lost his van.. Thats why you guys have plenty of money left for the managers..BÀÀÀAAADDDDDDD INSURANCE. Stop awarding your selves..”

Helpful Report

Posted 4 years ago

“I had claim for lost and stolen keys my excess was R5700. And there quote was R 5750 when I obtained a quote the quote was R 8850.00 and they said that they are going to go with there quote 5months premiums wasted with these people”

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Posted 4 years ago

“Auto renew contracted you to cancel yet you ignore this! Still take my money and again ignore me Worst company ever!!”

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Posted 4 years ago

Budget Insurance is rated 4.1 based on 2,022 reviews