Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.12

4.1 Rating 2,142 Reviews

79 %

of reviewers recommend Budget Insurance

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4.1

Based on 2,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“30/03/21 Enterprise are keeping in regular contact, ready-to-go for a few days now. AW Boston have my photos and are waiting to hear from ...yes, you guessed it, that's right... BUDGET! So! We are all now waiting for BUDGET ...and this goes on and on! SHAME ON YOU, BUDGET!!!! 24/03/21 My claim has now taken SEVEN MONTHS FROM TOMORROW to begin to be processed. (I reported my accident 25th Oct 2020!) Today some progress...Enterprise Car rental Spalding have called me to get the ball rolling on my replacement car and on the same day AW Boston, the garage arranging the repairs, have contacted me too, which is great! A huge relief! But guess what? They have asked me to provide photos of the damage...strange as BUDGET were sent photos in Oct 2020! Why couldn't the photos be passed on along with the rest of my case notes? (BUDGET ARE INCOMPETENT, that's why!) The ombudsman has also contacted me today and I have asked them for assistance to help me leave BUDGET without having to pay a penalty, so I can find a legitimate insurance company, not one that operates on the premise of deception.(BUDGET INSURANCE deceived me. They have shamelessly taken my comprehensive premium payments under false pretence, without providing peace of mind...WITHOUT PROVIDING ANYTHING AT ALL, EXCEPT A WHOLE HEAP OF STRESS) 23/03/21 I have been informed by my solicitor that Budget insurance have been trying to call me ...but get this,...they've only been calling someone else's number 😂🤣😂🤣for goodness sake!!! Spoke with the underwriters today who were told, by Budget, that my front passenger side light was damaged?! Not correct! In fact it was the left hand side wing which was hit causing some cracking along the front bumper...not the light! (Budget EVEN had the photos I sent them 😂🤣😂🤣) In my experience Budget really are complete, incompetent twits!!! 21/03/21 Over ten days since your 'reply' Toni?!! and almost seven months since I reported my no fault accident to you!! STILL NO RESOLUTION. STILL HAPPILY TAKING MY MONEY THOUGH! 20/03/21 Clearly non-existent customer service. Not trustworthy. Outrageous! AVOID 19/03/21 Heard nothing today either. 18/03/21 Still no news. Awful service. (17/03/21) My terrible experience continues! Another week on and still no nearer to getting my car fixed. I have passed the matter over to my solicitor now and I will continue to keep potential customers posted on any 'progress' from now on until the matter is resolved...Be warned! This could be you, when you try to claim. 09/03/21 If I could give less stars I would. I had a no fault accident almost 6 months ago! I pay comprehensive premiums and my claim has still not been processed! What on earth is going on here?!!!! My car still has not been repaired and my attempts at communication are being ignored. I have never ever had an issue with any insurance company before. Please beware!!! This 'insurance' company is not what it appears to be. There is only so much that can be blamed on Covid!! Seriously?! For goodness sake, how long does it take to call a customer to explain what's going on?!! How long does it take to reply to an email?!! Quite frankly this is appalling treatment. I'm fuming!!!! How very dare they?!!!”

Helpful Report

Posted 5 years ago

“Insurance went up nearly £200 and had auto renewed before I noticed.”

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Posted 5 years ago

“customer service”

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Posted 5 years ago

“Terrible company - only insured with them because they were selected by HSBC Car Insurance. Unhelpful, intransigent and I am escalating my complaint to the financial ombudsmen. If you have a choice pick someone else.”

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Posted 5 years ago

“I had home insurance with Budget Insurance, but when there was a fire in my flat, they refused to pay anything. Absolutely awful service. They also made it really hard to cancel the policy.”

Helpful Report

Posted 5 years ago

“Appalling customer service when making a claim. Was passed all over the place and told it was nothing to do with budget as lloyds was the under writers. Was offered 2 tvs that was out of stock or discontinued before I was offered a sub standard one. The whole process took over 12 weeks. Shambles from start to finish”

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Posted 5 years ago

“Budget increased my home & contents renewal over previous year by 49%, (same cover) Three Budget staff checked it out and said "no mistake". I feel for those who accept this rorting Robert Logan”

Helpful Report

Posted 5 years ago

“My premium went from £80 to £110 with no notice? Shocking really”

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Posted 5 years ago

“U renewed my policy without even asking once if i wanted to or not, you then immediately sent a a debt collection company to colect the first payment of said policy i didnt want. Your scum”

Helpful Report

Posted 5 years ago

“I’m still waiting for my problem to be resolved despite numerous phone calls”

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Posted 5 years ago

“We were with budget for many many years had everything covered by them. After finding out they up our insurance cover we were paying more than NRMA !! We called to see if we could get a better rate, only to be told thats only for the new clients, really how about looking after your dedicated clients !! So we closed up shop and moved all our insurance to the cheaper one yes NRMA”

Helpful Report

Posted 5 years ago

“Had an issue with a renewal payment due to my existing debit card running out; subsequently charged £20 for the missed payment. I would have cancelled the policy if it weren't for the ridiculous £60 cancellation fee. After this experience I wouldn't recommend using the company to anybody and I'll certainly avoid in the future.”

Helpful Report

Posted 5 years ago

“I get this email to leave a review and within 1 minute I get an email from Dial Direct who I have never had any business with asking to leave a review. Thanks for keeping my data secure! I only provided my email address to get a renewal acceptance confirmation which didn't happen.”

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Posted 5 years ago

“Would at least like to receive an electronic invoice/receipt for my very large payment so that I can use it for my business tax”

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Posted 5 years ago

“What a joke moved address current insurance won’t accept then I get a unacceptable quote £4000. I’ve not missed a payment don’t use”

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Posted 5 years ago

“Don't fall for their low price, when something happens you'll end up having to go fix it out of your own pocket as their PDS conveniently excludes pretty much anything worth covering. Absolute joke. Had to chase nearly daily for 3 weeks for them to finally give me their assessors report. The report had price gouging in it to bring it over the excess, and actually excluded the main point of concern due to their PDS.”

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Posted 5 years ago

“Tried to penalise me for my card being declined on auto renew - even though my old card had expired. When I complained the staff on the customer services were VERY rude. Awful experience.”

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Posted 5 years ago

“Getting threatening letters,I did not renew my policy I went with another insurer so why am I getting threatening letters from budget.scammers.”

Helpful Report

Posted 5 years ago

“Charged £65 to cancel the policy after 11 days, so within the 14 day cooling off period as policy starts from 15/11. No they state 14 days for when I purchased it. Total rip off. Avoid at all cost. Years premium was only £149!”

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Posted 5 years ago

“Terrible. I sent an email and have had no response”

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Posted 5 years ago

Budget Insurance is rated 4.1 based on 2,142 reviews