Budget Insurance Reviews

Name: Budget Insurance
Rating: 3.97

4.0 Rating 1,537 Reviews

75 %

of reviewers recommend Budget Insurance

Company Reviews

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4.0

Based on 1,537 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Budget Insurance 4 star review on 7th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible ceiling collapsed won’t pay out I’ve done al the leg work constantly on the phone still waiting to find out weather they will replace carpet”

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Posted 3 years ago

“Was with o2 and was told I would get an offer of insurance from Budget Never got offer so went elsewhere o2 had given bank details to Budget who took money out of my bank. Have called and messaged Budget for a month and still do not have my money back. They lie to you and say the money will be refunded in 3 to 5 days. They told me they sent a cheque because my card had expired which it had not. Still waiting. GDPR may have been breached because I was not told they would have access to my details”

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Posted 3 years ago

“Without any notification from my previous insurer, O2, my car insurance was automatically renewed and full payment was taken from my account, which was at least 60% more than it should of been! Contacted Budget the same day and was assured my insurance had been cancelled and I would receive a full refund. A week later no sign of my refund so called again! A full refund has been promised... If this doesn’t happen within the next 2-3 days I will be contacting my bank!”

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Posted 3 years ago

“Home insurance...3 months later we still have no bathroom...service is appalling and unacceptable ...there are 5 people living in one house...so cross”

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Posted 3 years ago

“Details passed on to budget from O2 (no longer doing insurance). Didn't receive a renewal notice or any notification from either company about Budget being involved. Budget auto renewed at about 70% more than other companies. Virtual assistant on Budget website tells you where to find cancellation for policy. It doesn't appear to exist (have clicked on everything). Have now spent 45 minutes on hold for call handler. NEVER will use this company, even if they quote 90% cheaper than others. Shark business practices!”

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Posted 3 years ago

“ADAM COX AVOID AVOID AVOID Arranged DD. They cancelled it after 3-4 weeks without warning or notification . I was completely unaware of their action and believed I was covered. Stopped by police and had a Court Summons. My solicitor had evidence that this company had a habit of scamming drivers in this manner and I was cleared I was cleared but left with Court costs and Solicitors fee Now 5 years later this ghastly Budget Insurers are now demanding £75 from me with no reasonable explanation. Hoe dare they ? I am proposing a counter claim of £450 covering my Court costs and Legal Fees I shall be contacting Trading Standards I am also reporting the matter to ROGUE TRADERS Do not go near these money gabbing, scamming thieves”

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Posted 3 years ago

“Automatically renewed, Budget failed to take the Direct Debit, I had funds available and hadn't cancelled the payment. Policy cancelled. Stupidly I started a new policy and set up DD over the phone, Budget failed again to take the DD. Customer Advisors made no attempt to rectify the problem within their system. I had been a customer for over 3 years without ever missing a payment. Budget didn't take the Direct Debit.”

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Posted 4 years ago

“Hopeless and unhelpful”

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Posted 4 years ago

“Charged £150 to change address having recently moved on my van insurance. The address I moved to has zero crime locally and my house insurers gave me a refund as a better post code. My car insurers did it for free. So how can they justify a fee of £150 for my van and the only good news was a further admin fee was waived. I will not be renewing as they will only pull my pants down the once!”

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Posted 4 years ago

“Absolutely awful insurance company! Given 7 days notice of cancellation of my insurance policy due to a glitch through no fault of my own. Sent an email with the relevant document it took the “Que Team” 5 days to open an email! Still cancelled my insurance despite having proof of said glitch! Then tried charging me cancellation fees. AVOID AVOID AVOID!!”

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Posted 4 years ago

“Started a policy for a second vehicle obv with 0 no claims bonus as its being used on another vehicle! They ask if u have a ncb on any other vehicles then ask for proof. Your current insurer wont releasse an ncb letter as of course its being currently used, and they wont even accept a letter to say u have had 5 years good driving with no claims, which is technicllay what they are asking for! They then say its unacceptable and bang 700 quid onto the policy! cancelling as we speak just a real propeghanda to make more money with a false set up”

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Posted 4 years ago

“I phoned Budget Insurance today to let them know I had a dash cam hard wired into my vehicle and to find out if it qualified for a reduction on my policy. I was then informed that it was classed as a modification and had tripled my policy cost!!! Needless to say I cancelled my policy and have spent the day shopping around for a new one who did indeed discount my policy for having a dash cam. The Budget insurance response makes no sense whatsoever as it is an added security measure and could save them money. Ludicrous.”

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Posted 4 years ago

“Horrible experience.. fully comprehensive insurance with budget with recovery option. After a year of paying and never used service, car broke down, it took 5 hours for the guy sent to show up and then he looked like a 23-24 yrs old kid, I knew I was in trouble. Fumbled with car for 3 hours and was calling colleague to take advise anyway he couldn’t fix car and gave the dumbest excuse ever, that’s whe. I know I’d trusted an idiot to tamper with car. He promised he’s asked me to be recovered home at 10pm and I asked him if he thinks I should wait or go home, he couldn’t advise so I called budget every 30 minutes and no-one could advice until midnight when Jill on the phone rudely said they wouldn’t be able to get to me until 3:00am... I was livid please understand that’s 11 hours of waiting and also having a 23 yrs old supposedly read a book with no real life experience or practical totally messed up the car for me.. I’m still sitting by the roadside as I type, missed my last train home and there’s no decency from budget to have a manager call me back... I really don’t know why we have to be at the mercy of this companies and they get away with total disregard for customers plight while they continue to take your money.. is providing a service you charge for such a hard thing to do? Why take money if you can’t? Never under it 🤦🏽‍♂️”

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Posted 4 years ago

“Had the renewal from Budget for my car insurance. Gone up 40% since last year. Negotiated with the agent to knock it down, but still much cheaper to go onto the Campare the Market Website and get a better deal. In fact same price as last year!”

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Posted 4 years ago

“After having online quote, insured my second car with them. My wife as named driver. After a week found email about increased premium from 600 to 1700. The reason being an undeclared claim which I clearly mentioned during first quote. I had to cancel the policy and got one from my main insurer (Tesco).”

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Posted 4 years ago

“Liars.. Deceitful. Arrogant... Budget appropriate for service better to call cheapo insurance”

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Posted 4 years ago

“After agreeing on the premium and paying my first instalment Budget, who I had been a customer of for three years then located a telephone call I had made to them explaining that a driver had hit me from behind whilst I was at traffic lights. There was obviously no claim by the driver at fault and I was not going to make a claim so the call was just for informative purposes. They used this non-claim incident to increase the premium by 45%. Their customer services were brilliant and Blake, the gentleman helping me, was also quite shocked at the situation and spent some 40 minutes trying to resolve it in my favour but all to no avail. He did though quash the charge for cancellation and credited me with a goodwill payment. I would advise anybody reading this to NEVER divulge any situation/accident/incident where you are not at fault and do not wish to make a claim, this insurance company will use your honesty to fiscally punish you.”

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Posted 4 years ago

“Auto-renewed my policy and then charged me a fee to cancel it on the day it started. Won't be using again.”

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Posted 4 years ago

“Been with this incurance for about 3 years and now I'm happy to break up with them... Do not recommend them as you will have lots of trouble to win your claim...”

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Posted 4 years ago

“Budget insurance cancelled dd from there end and tried to charge me non payment cancellation fee. Avoid very poor customer service.”

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Posted 4 years ago

Budget Insurance is rated 4.0 based on 1,537 reviews