Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.05

4.1 Rating 1,874 Reviews

77 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not happy with the service I got at budget and I won't recommend it to anyone. I lodged a claim and Firstly the communication was bad, I have to always be the one doing follow ups, they don't bother giving any updates until I call to ask. Secondly they took me from pillar to post when they have to repair my car, they send me list of panel beaters to check if they can help me or get my own panelbeaters of my choice, when bringing the quotation they complain, in short they just happy to take our money but when they have to repair/pay, you will be taken up and down. They don't care about their customers and not even afraid to loose a customer”

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Posted 10 months ago

“Policy has been cancelled and was misinformed”

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Posted 10 months ago

“Still waiting for my vehicle to be repaired for almost 2 weeks now & i waited 11 months for a window replacment that i ended up having to pay out of my own pocket privatly because you failed to sort it,will be my last year with you.”

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Posted 11 months ago

“Very unhelpful when I wanted to change vehicle 4 months through policy. Lots of miss advice given! Staff training needs to be given! They told me the company they insured me with wouldn’t insure the new vehicle didn’t give reason just said I had to cancel policy with a £45 cancellation fees. Then take out another policy for 12 months which was over £300 found another company that had more on its policy for £186. Told cancellation fee would now be £45 plus £21 money outstanding on policy, received an email 4 days after cancellation with outstanding balance £66 said if not paid within 7 days it would be passed on to the dept collectors. Phoned today to pay and now told the outstanding charge is £105. The original insurance for the year was around £170. I’ve already paid £84 for 4 months + now the £105 cost more for the 4 months than a full year! Do not use this company if you are thinking of changing your car mid way through the year! Wish I had stayed with HALIFAX insurance who have been amazing! Lesson learned don’t go with an insurance company to save an initial £20 cheaper on renewal! Worst experience and now £105 less in my bank account!!! I was told by Yasmin customer service she would have to listen through the other callers telephone calls to see if I was lying about the information I was given amount the amount I owed. Will never use this company again worst experience ever received!!! 😡”

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Posted 1 year ago

“We will never use Budget again. After offering my own car insurance to the worker, he said that he did not need it and proceeded to charge me over $250 for their insurance. Our car was filthy, sticky, and smelled. We paid over twice as much as everyone else who rented a car on our family vacation. When we called to complain afterwards we had to call several times before talking to anyone about our concerns.”

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Posted 1 year ago

“Waiting after a week of calling Budget Insurance & being on hold for over 10min each time because Cancelations are only done via a call. " First in line" for well over 5 minutes....”

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Posted 1 year ago

“Price went up £200 for no reason to last year, for the same policy.”

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Posted 1 year ago

“On 2 May 2024 I phoned Budget Vap warranty department to cancel my warranty the guy who assisted me was so rude, the call was cut off before we finished the conversation and he never bothered to call back to complete he went straight to sending a cancellation letter, so bloody rude”

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Posted 1 year ago

“excellent comunication and price.”

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Posted 1 year ago

“Insurance gone up from £36.83 in February to £58.62 now. Huge increase in 2 months so will look for another Insurance provider.”

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Posted 1 year ago

“Cancelled my insurance with no notice which is illegal I have been pulled over for no insurance when I am meant to be insured with you you have taken payment but cancelled my insurance with no notice or reason looking at 6 points and a fine because of your company error expect the biggest lawsuit your company will ever face please no one use this company they are also being investigated for fraud as they took payment for the insurance and cancellation with no warning or reason Again PLEASE SAVE YOURSELF ALL THIS AND USE A DIFFRENT COMPANY THEY WONT BE AROUND FOR MUCH LONGER”

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Posted 1 year ago

“Paid for insurance over the phone on renewal then was told a later payment could not be taken whic my bank dismissed as not happened. Along with that they asked for a failed payment amount for £20 & there letter stated that £206 + the £20 fine I owed £206! Clearly they can’t add up & run an insurance company. The cheapest insurance usually means the most hassle NEVER AGAIN”

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Posted 1 year ago

“Poor service when comes to claim they mentioned a lot of things when they had to process my claim on I won't recommend them particularly on home content insurance”

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Posted 1 year ago

“got quote over phone £197,THEN I CHECKED MY CREDIT CARD AND WAS CHARGED £220,ALSO STOPPED MY ATOU RENEWAL LAST YEAR AND THEY DID NOT CANCELL,DREADFUL EXPERIENCE ,DEF WOULD NOT USE AGAIN,SAID THEY WOULD GET BACK TO ME AFTER THEY CHECKED PHONE CONVERSATION STILL WAITING”

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Posted 1 year ago

“where do I begin, I paid for my insurance on my credit card, which Budget then said i’d not paid and charged me an unpaid card fee. So i contacted my credit card company who said that the payment had gone through. Budget insurance were threatening to cancel my insurance so I paid the full amount on my debit card, I had to claim the payment back from my credit card as there was nothing wrong with it, in the mean time Budget have refunded me a part of the policy as they had an error and are waiting to recharge me. I just feel that they don’t have a clue what they are doing, and the customer is paying the price for their mistakes.”

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Posted 1 year ago

“Some customers are not English speaking. Please get sales consultants that can speak languages that one can understand. We are not all English speaking. Claims are being rejected merely because of a language barrier…even when a customer is struggling to answer questions, there’s no assistance whatsoever…disappointing to have claims rejected, and you can hear clearly that the customer is struggling to answer what is asked.”

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Posted 1 year ago

“Ask your customer service team why my renewal is double last years price, I’ll await a sensible answer”

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Posted 1 year ago

“made a claim, on July 03rd 2022, no fault of my own. hold no responsibility whatsoever, 100% not accountable, the service so far, NOTHING...! taking premiums a prompt, rapid, no hanging about, very quick, process. paying out a claim that has dragged on 19 months, well that's another story...!”

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Posted 1 year ago

“I reported a hailed damage 3 months ago still haven't heard from them and when I call they never answer Please don't insurance with them!!.”

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Posted 1 year ago

“Budget automatically renew my insurance without even a phone call ,so we will not be renewing next year ,cost me£202.00 when I could have had insurance fro. Another company for £174.00 .wasn't too pleased at all especially when everypenny counts these days.”

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Posted 1 year ago

Budget Insurance is rated 4.1 based on 1,874 reviews