Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.12

4.1 Rating 2,198 Reviews

79 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 2,198 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The renewal cost was not communicated to me. I have since sourced the same level of cover for half the price”

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Posted 8 months ago

“Tried to cancel my policy after one month as I change my car for a van . Was told £60 cancellations fee plus days used £172 . An absolute joke not recommended at all”

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Posted 9 months ago

“Joke of a company”

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Posted 10 months ago

“Very poor customer support tried to cancel when it auto renewed but not a response from you, won’t be back”

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Posted 11 months ago

“I tried cancelling my policy after a couple of months and would have had to pay almost a full year in 1 go rather than monthly so had to keep the policy though the car was scrapped. I cancelled at the end and still get asked for bank details to make payments. I have left, it was difficult to do so and I won't be back”

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Posted 1 year ago

“Appalling customer service. Lack of communication between employees so that each person I spoke to had no previous knowledge of the issue and had no way of accessing the previous communication. Instead of trying to resolve the issue I was told that a senior member of staff would check the recording of my conversations to ascertain whether or not I was lying. I emailed your company with the details of my issues and have received NO REPLY. Why am I not surprised?”

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Posted 1 year ago

“I have not received the certificate of insurance”

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Posted 1 year ago

“I have been with this insurance for over 5 years and use put monthly payments up from £38 2 £61”

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Posted 1 year ago

“I have been trying to cancel my insurance with you guys since you automatically renewed in December. I have not agreed this renewal on your website yet I get emails requesting money! I do not even live at that address anymore! Sort your website out for customers who wish to cancel”

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Posted 1 year ago

“Horrendous customer service, your advisor laughed down the phone at me. I asked to speak to a manager and for a complaint to be logged as I will be cancelling my policy with you. I have had no follow up. AVOID”

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Posted 1 year ago

“Have current insurance so I tried to get my car insured with budget and keep my insurance although I got a quote of £868 and when I went onto get it because there was no reference number the customer agent at budget had to do a new quote at over £2000 I asked her to explain this and why I couldn’t claim the go compare quote that I had received she simply said it was because I had current insurance and there was no reference numbers so I asked if she could do something and was really not helpful at all seems to be always a problem when taking insurance with budget always so problem”

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Posted 1 year ago

“Wish there was a zero star rating, you guys don't even deserve 1 star🚮”

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Posted 1 year ago

“I am disappointed with budget and I am cancelling the policy and taking one out with Lloyds instead. I won't insure with budget again. You increased my policy even though I had never made a claim against the policy and my vehicle insured under the policy was not involved in the accident. My husband was driving another vehicle insured through Lloyds and the accident in July 2024 was not his fault.The claim was put through Lloyds not Budget.”

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Posted 1 year ago

“Not q smart choices”

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Posted 1 year ago

“Absolut Nightmare of a company, when I tried to exchange an international licence for the newly exchanged UK licence, they increased my monthly rate by almost £100. It was like we had just passed the test not done an exchange. Whan I asked why, the response was "that is how insurance works". Stay far away!”

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Posted 1 year ago

“Last year's cover £61.27 this year's £88.52. Been a customer over 20years never made a claim and had to pay extra £27.25 this year, not happy and will be checking out other insurance companies next year.Approx over 30% increase not on.”

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Posted 1 year ago

“Very much overpriced”

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Posted 1 year ago

“I recieved another years no claim bonus and my premiums went up from £60per month to £100 per month! Not really a bonus to have no claims anymore!”

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Posted 1 year ago

“A £25 charge to change my payment method is a swindle. I think that's disgusting and reflects the attitude of insurance companies to their customers. I won't insure with them again even if they are the cheapest.”

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Posted 1 year ago

“I’m not happy that my insurance has gone up yet again for no reason, I have made no claims yet in 2 years it has doubled 🤷🏻‍♀️”

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Posted 1 year ago

Budget Insurance is rated 4.1 based on 2,198 reviews