Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,018 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

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4.1

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have paid my renewal in full, yet I have been pestered twice with letters threatening to cancel my insurance, saying I have not made payments. It is a very unpleasant situation to be put in. B Shelley M.I.M.I”

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Posted 2 years ago

“Unfriendly, unhelpful on the telephone, telling me to use my online account, RAC did not respond to my call out for breakdown and I cancelled the request AFTER 6 HOURS of waiting.”

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Posted 2 years ago

“Would not negotiate on orice until I wasn't going to renew.”

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Posted 2 years ago

“VERY DISSATISFIED. Unfortunately you would not negotiate at all over the price quoted. You substantially charged me more money than last year, despite my not having made any claims whatsoever. I am very unhappy with this position, although I did renew with you as I found it too daunting to attempt to swap to another company. Having said that, and the fact that I have TWO cars insured with you, I will probably make the effort next year and switch to another insurance ‘broker’. Not happy at all. Please feel free to contact me if you would like to reestablish GOODWILL!”

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Posted 2 years ago

“I haven't recive renewal email and this it's my second year paying 200£ extra unbelievable!”

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Posted 2 years ago

“Not happy with the price increase”

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Posted 2 years ago

“I have been charged £25 admin fee for a change of address, I have been able to do this with my other insurance providers free of charge.”

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Posted 2 years ago

“Up £54 pounds in a year no claims in a cost of living crisis bad for loyal customers will go elsewhere in future”

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Posted 2 years ago

“If you value customer service, respect, time, value, efficiency, trust, honesty & satisfaction then this isn’t the company for you…. When my vehicle was parked up someone crashed into it & left details on the windscreen admitting liability, on reporting the accident to budget I was told if I didn’t have an exact time of incident (I wasn’t there when it happened) then there was nothing they could do, I asked for it to be looked into & heard nothing back. I then had someone else crash into my van when I was in the vehicle parked up, budget told me it was the other drivers fault & they would be held responsible, this was around 6 months ago, to date I’ve had very little communication or updates, I’ve had to repeatedly chase them for updates or to authorise repairs for the garage to book me in, nobody can find my claim on the system as it hadn’t been handled properly, I’ve been reassured my courtesy van would be read for when my vehicle goes in for repairs (tomorrow) & to phone the day before (today) I’ve been on hold for over 1 hour this morning to get through, they transferred the call 4 times then cut me off. I phoned back later, was on hold for 1 hour then spoke to someone who told me they knew nothing about a vehicle, they transferred me to another Dept 40 mins later where I was on hold before being cut off again by someone. I’d asked them to contact me if I got cut off & they told me they would do just that. It’s now 5:21pm, I’ve had no calls/emails etc to update me on the courtesy vehicle so I’m now no further forward. Without a doubt the worst insurance company I’ve ever dealt with & I deal with them on a daily basis for work. save yourself the stress & go with anyone but them.”

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Posted 3 years ago

“I received an email from budget insurance informing me of a renewal quote for my VW Caddy van and that it was going to be renewed automatically unless I contacted them. Unfortunately It slipped my mind and I didn't contact budget insurance until I received an email informing me that My insurance had been renewed. I contacted budget insurance by telephone within 12 hours of receiving the email to inform them that I had found other quotes for the same vehicle for half the price of what I had paid and would I be able to cancel there insurance cover, I was informed that I could cancel but it would cost £30 to do so. I said would they be able to reduce their quote and they were able to reduce it slightly but it was still quite a lot more than the other quotes I had received from other companies. Due to the fact that I have been with Budget insurance for quite a few years it seemed easier to stay with them rather than move to another company. Every year I am faced with the same thing, I get an over priced quote, I have to get quotes from other companies, I have to get on to Budget insurance by phone to have them either match or nearly match the quotes I have received. Not a very happy customer.”

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Posted 3 years ago

“Very disappointed. I owned up to a very minor scratch to another vehicle and didn’t claim any insurance, however I’m now having to pay a lot more for my premium as the alleged loss adjusters have insisted , I did contact budget about this dissatisfaction and was given a date of August for an outstanding amount of just over £10 which I couldn’t understand as I’d had no notification ( the bump was in February) I have been a loyal customer of budget and due to lack of time I was unable to seek alternative quotes. I hope someone reads this and looks into the reasons behind this situation as I’m hitting a blank with your teams Rest assured that when my renewal comes around I will hesitate to reuse budget which is sad as I’ve been with them sometime A dissatisfied client John Walker i”

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Posted 3 years ago

“This review is about Budget website. Everytime I try to log in to my account it fails to recognise my password so I change it, however it still doesn't allow log in; it reverts back to log in page where the process is repeated but the log in page reappears :-(”

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Posted 3 years ago

“Renewal for my van increased by nearly £500 For absolutely no reason Couldn’t tell me why Insured with someone else cheaper than last year Still have my car insured with them as wasn’t to much increase on renewal”

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Posted 3 years ago

“Renewal premium always higher than previous year despite no claim (ever).”

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Posted 3 years ago

“Have me a good price for my first year Then the price went up £100 due to a accident that wasn’t my fault and the other driver admitted responsibility Not happy this time”

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Posted 3 years ago

“We still have an undriveable car stuck outside our house as its not been collected for repair despite dash cam footage an the third party admitting liability, not at all happy!”

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Posted 3 years ago

“I pay by 12 monthly instalment but you deducted the full annual amount leaving me in debt”

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Posted 3 years ago

“Budget insurance is absolutely terrible as i hit a pothole in April 2022 first of all i contacted them 6 times while standing in the middle of Johannesburg at 21:00 at night after pothole was hit they then explained to me that they cant assist me as my name is not registered on there system correctly and that i must speak to the claims department first but they only open at 08:00 in the morning i then made my own plan after i spoke to 3 or 4 different people all telling me that they cannot assist i also verified all email addresses phone numbers id numbers but they insisted that my name is not on there system and that my id number is registered to mr mototoko or something like that they then came to pick up the vehicle the 2nd of May 2022 we then waited around 2 or 3 weeks for feedback the panel beaters did get a hold of us and told me there is a problem with the water pump it is making noise i then said that they must fix the water pump as it was not making any noise the night we left they then told me that the insurance is not happy with paying this as it was a old maintenance ware and tare issue i then requested them to send assessor to assist as i felt it was part of the accident after this maybe 1 month later i contacted budget insurance again they told me that i must speak to the panel beaters i contacted panel beaters they told me they are waiting for insurance and i must contact them i went through this process on 6 calls between the two budget sales agent then made me a promise and say that they would contact me the same day this was i think in June till to the day i have not heard anything back from either gave it another month then contacted them again this time insurance told me that they are waiting for panel beater i must speak to the i then contacted panel beater he then informed me that they are waiting for me if I'm not mistaken this is also 3 or 4 phone calls made between the two on the same day ever since then i have not heard back from anyone on the 10th of August 2022 i received an email regarding the report i was waiting for i then replied same day and again no reply to the email today 22 August 2022 i went in to the panel beater personally they again told me that they cant do anything they are waiting for insurance to send approval i then asked who i can contact instead of the call center as they have been no help spoke to them twice to get feed back today on the panel beaters and my car then went in after i called the assessor he then said that they are all trying to get hold of me and that he did send an email with the report my contact number is also a business number so my phone gets answered almost every phone call and the ones that are missed gets called back as soon as i see it he also informed me that we did not reply to his email i send I'm the email again today with screen shots of the email that was send on the 10th of august 2022 if you want my advise please do not use budget insurance as there service is terrible”

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Posted 3 years ago

“in a case that has been going on for 2 years.my company have taken months months to send me any new info,like a witness statement that was written 7 months after the incident took over 2 years to pass this to me,my insurers and solicitor are now running scared because the claimant has a FRAUDULENT witness who has produced a fraudulently written statement.this witness was never ever present at the scene. ive paid for legal protection and do so expecting any legal action to be with a solicitor who believes me not them as this seems to be the case. this has been very very poorly dealt with and the solicitor cant even pick up on all the lies this claimant is making !!”

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Posted 3 years ago

“They are liars”

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Posted 3 years ago

Budget Insurance is rated 4.1 based on 2,018 reviews