Budget insurance is absolutely terrible as i hit a pothole in April 2022 first of all i contacted them 6 times while standing in the middle of Johannesburg at 21:00 at night after pothole was hit they then explained to me that they cant assist me as my name is not registered on there system correctly and that i must speak to the claims department first but they only open at 08:00 in the morning i then made my own plan after i spoke to 3 or 4 different people all telling me that they cannot assist i also verified all email addresses phone numbers id numbers but they insisted that my name is not on there system and that my id number is registered to mr mototoko or something like that they then came to pick up the vehicle the 2nd of May 2022 we then waited around 2 or 3 weeks for feedback the panel beaters did get a hold of us and told me there is a problem with the water pump it is making noise i then said that they must fix the water pump as it was not making any noise the night we left they then told me that the insurance is not happy with paying this as it was a old maintenance ware and tare issue i then requested them to send assessor to assist as i felt it was part of the accident after this maybe 1 month later i contacted budget insurance again they told me that i must speak to the panel beaters i contacted panel beaters they told me they are waiting for insurance and i must contact them i went through this process on 6 calls between the two budget sales agent then made me a promise and say that they would contact me the same day this was i think in June till to the day i have not heard anything back from either gave it another month then contacted them again this time insurance told me that they are waiting for panel beater i must speak to the i then contacted panel beater he then informed me that they are waiting for me if I'm not mistaken this is also 3 or 4 phone calls made between the two on the same day ever since then i have not heard back from anyone on the 10th of August 2022 i received an email regarding the report i was waiting for i then replied same day and again no reply to the email today 22 August 2022 i went in to the panel beater personally they again told me that they cant do anything they are waiting for insurance to send approval i then asked who i can contact instead of the call center as they have been no help spoke to them twice to get feed back today on the panel beaters and my car then went in after i called the assessor he then said that they are all trying to get hold of me and that he did send an email with the report my contact number is also a business number so my phone gets answered almost every phone call and the ones that are missed gets called back as soon as i see it he also informed me that we did not reply to his email i send I'm the email again today with screen shots of the email that was send on the 10th of august 2022 if you want my advise please do not use budget insurance as there service is terrible