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Budget Insurance Reviews

4.0 Rating 1,502 Reviews

75 %

of reviewers recommend Budget Insurance

Company Reviews

4.0

Based on 1,502 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Budget Insurance 4 star review on 7th February 2023

Budget Insurance 5 star review on 22nd December 2022

Thozama Ngonyama

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Patrick Cassidy

Budget Insurance 5 star review on 18th October 2021

Patrick Cassidy

1

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Any Data is collected by an insurance firm like this so-called Budget Insurance, could be a risky practice by the person who willingly give out their data. Car insurance like this, do not care or worry about anyone other than making money from the most vulnerable. This should have been investigated ages ago. I hope nobody ever will hand out their important data to an insurance company like this who use a system to try and act fraudulently. They won’t be able to act in that manner for very long. Whatever they make from the most vulnerable, will probably be lost in legal cases.”

Posted 2 years ago

“Absolutely awful insurance company! Given 7 days notice of cancellation of my insurance policy due to a glitch through no fault of my own. Sent an email with the relevant document it took the “Que Team” 5 days to open an email! Still cancelled my insurance despite having proof of said glitch! Then tried charging me cancellation fees. AVOID AVOID AVOID!!”

Posted 4 years ago

“Horrible experience.. fully comprehensive insurance with budget with recovery option. After a year of paying and never used service, car broke down, it took 5 hours for the guy sent to show up and then he looked like a 23-24 yrs old kid, I knew I was in trouble. Fumbled with car for 3 hours and was calling colleague to take advise anyway he couldn’t fix car and gave the dumbest excuse ever, that’s whe. I know I’d trusted an idiot to tamper with car. He promised he’s asked me to be recovered home at 10pm and I asked him if he thinks I should wait or go home, he couldn’t advise so I called budget every 30 minutes and no-one could advice until midnight when Jill on the phone rudely said they wouldn’t be able to get to me until 3:00am... I was livid please understand that’s 11 hours of waiting and also having a 23 yrs old supposedly read a book with no real life experience or practical totally messed up the car for me.. I’m still sitting by the roadside as I type, missed my last train home and there’s no decency from budget to have a manager call me back... I really don’t know why we have to be at the mercy of this companies and they get away with total disregard for customers plight while they continue to take your money.. is providing a service you charge for such a hard thing to do? Why take money if you can’t? Never under it 🤦🏽‍♂️”

Posted 4 years ago

“After agreeing on the premium and paying my first instalment Budget, who I had been a customer of for three years then located a telephone call I had made to them explaining that a driver had hit me from behind whilst I was at traffic lights. There was obviously no claim by the driver at fault and I was not going to make a claim so the call was just for informative purposes. They used this non-claim incident to increase the premium by 45%. Their customer services were brilliant and Blake, the gentleman helping me, was also quite shocked at the situation and spent some 40 minutes trying to resolve it in my favour but all to no avail. He did though quash the charge for cancellation and credited me with a goodwill payment. I would advise anybody reading this to NEVER divulge any situation/accident/incident where you are not at fault and do not wish to make a claim, this insurance company will use your honesty to fiscally punish you.”

Posted 4 years ago

“Applied online and declared my claims with previous insurer. Budget said I had made another claim that I had not declared and doubled my premium. This is utter rubbish! Previous insurer wrote and emailed Budget on several occasions to confirm this is incorrect. Budget find a reason every time not to accept this information. They are an absolute scam and find any way of getting more money out of their customers. Their customer service is non existent. Unless you want a load of hassle AVOID AVOID AVOID!”

Posted 4 years ago

“Worst insurance company ever!!!! Did a price comparison got a cheap car insurance quote so took the police out declaring a accident I had in feb 18. Had a email 5 days later saying increasing the policy by £120 A’s didn’t declare the accident. After ring then tried saying it’s showing as on my policy not my partners so had to adjust the policy. In the middle of trying to sort it as have a email from old insurance company (elephant who I have never had a problem with and so helpful l wish I stayed with them) hoping to show them the price the policy was always in my partners name and all declared correctly. Actually tempted to just cancel and take a new policy pour after reading all the bad reviews but will after pay £50 plus for the pleasure. Wish I saw the reviews before taking out the policy. Will definitely never use again!!!!”

Posted 5 years ago

“40 mins on telephone, with one operator putting the phone down, I was just trying to change registration number, only then to be told they would not insure. Worst customer service ever experienced! Contacted Direct Line in under 10 mins got new insurance with better cover and at at a lower price. As many reviews state, these people are con artists, use at your peril!! AVOID, AVOID, AVOID.”

Posted 5 years ago

Hi, We are sorry to hear you have had a bad experience. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can see what we can do to help. Kind Regards, Budget Social Team.

Posted 5 years ago

“Both my husband who has a landrover defender and myself who has an Isuzu utah pickup have recently insured with Budget on commercial policies. When checking my policies I realised that neither policies cover any of the insured to drive other vehicles - I questioned this and they said it is because people were using these policies to drive fleet vehicles instead of having fleet policies. I explained that it wasn't fair to assume that was the case with all commercial vehicle users and it makes it awkward for people who may just want a car to use for a day or week. I then asked about hiring a car for a week - I was told that I would have to get a quote from Budget (my insurer) for a year policy and then cancel it - so effectively a time on risk in old terms. I advised that this will be how they get their money as people will sometimes forget to cancel and they can then charge - very sneaky!”

Posted 5 years ago

Hello. We are sorry to hear you have had a bad experience with ourselves, we would like to investigate this for you. Please can you provide us with your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can look into this for you. Kind Regards, Budget Social Team.

Posted 5 years ago

“Got a great price from Budget Insurance through Go Compare and took out a car insurance policy on that basis. Sadly, didn't check that the price they were charging was 66% more than the price they quoted on Go Compare. On finding the discrepancy though checking my bank balance, I cancelled the policy less than 48 hours after the original transaction and was charged £38 fee for doing so. DO NOT USE - STEER CLEAR - GET A GENUINE QUOTE FROM A REPUTABLE COMPANY !”

Posted 5 years ago

Hi Mike, Thank you for bringing this to our attention. I am sorry to hear that you have had a bad experience . We would like to look into this further for you, please respond to this message with your full name, Date of Birth and post code to socialresponders@bglgroup.co.uk and a representative will be in touch shortly. Kind Regards, Budget Social Media Team

Posted 5 years ago

“Terrible service. Terrible insurer. I separated with my wife 2012. It wasn’t a great split initially. Shortly after my wife tried to cancel the policy but I was the policy holder and they refused to cancel it. They automatically renewed it each month until we found out she was still paying monthly this year and the price had gone from 200 annually to 1500 annually. We jointly complained as any claim made in that time would be void as I no longer lived there. They have stated they are not in the wrong. When asked about the huge increase in price despite never claiming we had no response. This is now with the ombudsman. DO NOT USE BUDGET. They are crooks.”

Posted 5 years ago

Hi, I am sorry to hear that you have had a bad experience. Your recent concerns have been escalated to he Customer Relations Department who will be in touch soon. Many Thanks, Keri.

Posted 5 years ago

“Some customers are not English speaking. Please get sales consultants that can speak languages that one can understand. We are not all English speaking. Claims are being rejected merely because of a language barrier…even when a customer is struggling to answer questions, there’s no assistance whatsoever…disappointing to have claims rejected, and you can hear clearly that the customer is struggling to answer what is asked.”

Posted 2 months ago

“I reported a hailed damage 3 months ago still haven't heard from them and when I call they never answer Please don't insurance with them!!.”

Posted 2 months ago

“Budget automatically renew my insurance without even a phone call ,so we will not be renewing next year ,cost me£202.00 when I could have had insurance fro. Another company for £174.00 .wasn't too pleased at all especially when everypenny counts these days.”

Posted 2 months ago

“After being with them for 12 months and had no claims my monthly payment went up by £50 not happy.”

Posted 3 months ago

“Tried to jip me when insurance was do for renewal ,, phoned them up and magically over 200 quid was knocked of price ,, should be giving your customers the best price , plus when my car got stolen ,never got offered a courtesy car even tho it was in my policy”

Posted 3 months ago

“Very dissapointed, After being with budget for 12 months and no claims i found my policy went up approx £10 ,instead of comming down il be looking elsewere next year”

Posted 3 months ago

“My insurance seems to be going up instead of down so not happy with it”

Posted 3 months ago

“Customer service is very bad, unsatisfied, full of lies and promises”

Posted 3 months ago

“First year insurance premium was good . Upon changing the vehicle the quote trebbled for 3 different cars. I had to opt for a new insurance from a different provider for a fraction of the price”

Posted 3 months ago

“The first year is fine. Comes up for renewal and they mark up 70%. Disappointed as I have 5 properties and have to hunt around for a better deal”

Posted 3 months ago

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Budget Insurance is rated 4.0 based on 1,502 reviews