Horrible experience.. fully comprehensive insurance with budget with recovery option. After a year of paying and never used service, car broke down, it took 5 hours for the guy sent to show up and then he looked like a 23-24 yrs old kid, I knew I was in trouble. Fumbled with car for 3 hours and was calling colleague to take advise anyway he couldn’t fix car and gave the dumbest excuse ever, that’s whe. I know I’d trusted an idiot to tamper with car. He promised he’s asked me to be recovered home at 10pm and I asked him if he thinks I should wait or go home, he couldn’t advise so I called budget every 30 minutes and no-one could advice until midnight when Jill on the phone rudely said they wouldn’t be able to get to me until 3:00am... I was livid please understand that’s 11 hours of waiting and also having a 23 yrs old supposedly read a book with no real life experience or practical totally messed up the car for me.. I’m still sitting by the roadside as I type, missed my last train home and there’s no decency from budget to have a manager call me back... I really don’t know why we have to be at the mercy of this companies and they get away with total disregard for customers plight while they continue to take your money.. is providing a service you charge for such a hard thing to do? Why take money if you can’t? Never under it 🤦🏽‍♂️