Customer service was non existent. When I informed Budget of an incident that my unoccupied vehicle was involved in, I was passed on to Enterprise to deal with the repair etc. I had a text telling me to contact the repair garage to arrange for my vehicle to be collected from my home. That was it. All other phone calls and texts from Enterprise were asking me to sign a form for a replacement hire vehicle and threatening me, if i didn't sign the form my vehicle wouldn't be repaired. Fortunately the individual that damaged my vehicles insurance also contacted me to see if they could assist in any way. I explained what Enterprise were trying to get me to sign and they informed me not to sign it and if i wanted a replacement vehicle they would sort one out for me. As it happened I didn't require a replacement vehicle. Enterprise never informed me of any repair progress, I was having to contact the repair garage myself on a weekly basis. Absolute disgusting customer service from Enterprise who were acting on behalf of Budget. And to make things worse my insurance renewal premium went up over £50 when I haven't made a claim. I shan't be renewing my vehicle insurance with Budget when it is next due.