I was hammered with a £20 charge on the renewal day as inadvertently the card I had used the previous year had expired, so when the renewal payment was tried to be taken it was declined. I immediately contacted them when I received there email and explained trying to waive the fee but they are having none of it! I then threatened to leave after one if there incompetent call takers didn’t take the full payment and I had to ring back again and was threatened with a £35 charge! Cheap is cheap for a reason I do so hope I never have to claim!
3 years ago
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