Absolutely horrendous experience.
Insurance is easy enough to set up. No claims, so cannot comment on this process.
Their sharp automatic renewal practice, however is a different story. Their renewal amount was nearly double other quotes, so not in the least competitive. I rang to cancel. They failed to a) record this call and b) access my account, so they insist I did not call, and renewed my policy. Unfortunately for them, they were unable to take funds. So they are now trying to charge me a small amount (just under £10) for the period I was 'insured' and a whopping £70 cancellation fee. Good luck with that.
Upon speaking to them, one advisor confirmed there was a record of my call and that he would request the recording because the note said I was checking other quotes and would call back to confirm cancellation (?!), but I never did. Umm... Anyway, they now deny this and claim the advisor made a mistake. They insist it is impossible I called and state I am confusing insurance companies. Not condescending in the least.
They are able to cancel all outstanding debt if I can prove that I had another policy in place providing continuous cover, and will pass the policy numbers. They refuse to do this if the cover was not continuous.
I have declined to pay them, and formally requested they mark what they consider an outstanding balance as DISPUTED. They have declined to do that and have passed it on to CARS, their debt collectors.
Presumably CARS will chase this debt aggressively, using bullying tactics, causing no end of inconvenience and anxiety. All because Budget have somehow lost record of my call.
9 years ago
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