Was sent a letter dated the 17th April advising that my home insurance would automatically renew on the 18th April. By the time I received and opened the letter (post often gets mistakenly sent upstairs) it was too late as the policy had already renewed. So for the privilege of just cancelling the renewal (even though it was within the 14 day cooling off period) I have to pay an admin fee of £35! If they'd have let me know sooner, I'd have prevented the renewal and saved on the ridiculous fee for "admin" that took 2 minutes tops. Avoid!
9 years ago
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