I booked a policy online from a comparison website and didn't realize until they posted details of my policy that somehow the address was wrong. I phoned them straight away (well as straight away as their call centre would allow!) and was told that it would cost me £80 to change to the correct address. I decided to cancel instead, as the policy was only 10 minutes old and legally I have 14 days cooling off period. Well, to cancel a 10 minute old policy that was to start in the future cost me £38. When I suggested I cancel the payment at the bank, they threatened the Bailiffs. Avoid these rip off merchants at all cost and ignore the obviously made up positive reviews on their website. I'll never go near them again.