Absolutely poor, its worth paying more to get better service. One member of staff told me that I couldn't cancel my renewal within 14 days as "they don't offer that service"... ITS A LEGAL REQUIREMENT!!!! Staff don't log your calls so they don't record that you have called to cancel your policy, secondly there is no means of contacting them other than by phone so if your phone is out, you are screwed. Appalling and my wife used to work in insurance so knows all their dirty tricks
8 years ago
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