My wife has just made a new claim this afternoon. The person on the Budget Claims hotline took all the relevant details of the accident then was put through to the Underwriters Zurich Insurance who hadn't a clue why we were phoning them and had no details of the accident. Budget never gave her a claim ref number. She was on the phone for nearly an hour and was told to phone the Budget claims helpline again. This time I phoned and told them what Zurich said. The person on the Budget said that they have details of the accident and I asked for a Claim reference number and she said you need to make a new claim as we are broker! Been going round in circles! Worst ever experience with an Insurance company