With in about 5 mins of taking out a policy with this waste of space bunch, I rang and said I made a mistake with one of my details, because I was honest with them, they said the first company now refused to insure me, so they gave me a new quote which was about £150 more than the original. Obviously I said no way was I going to accept the,so In that case I'll cancel. So contradicting there web site as the policy didn't go live until the follow day , said they would have to take £38 admin fee, with a promise of a refund 4 days later, of course no surprise as the refund didn't appear. After calling them today was told I would have to wait another 7 days for the refund. I asked for confirmation by email when they refunded the money. I just could not believe the answer when he said they couldn't do this as there system would'nt allow this, what a joke. Have contact there customer services but surprise, surprise havan't heard anything back. So will now be going to ombusman. Avoid this company at all costs, absolute rubbish.