Bought a new car and went online to change details on my existing churchill policy, there was an extra insurance charge for the new car which I was happy to pay then I got hit with an extra £26. 88 admin fee, thought with me doing it online would save any admin costs. Informed customer service by email of this charge as being unfair and recieved a call to say its in "the small print", I will be taking this matter further with the ombudsman, never in all my years have I been charged to change car details online. Churchill this will be the last £26.88 you will ever get from me, and I will inform friends and family to stay clear!!