"A Nightmare".. wouldn't sum this up adequately... as I am now claiming for a non fault incident, this company is a complete debacle... forget the nodding dog you see in the adverts... This company is about as customer focused as Wuhan wet market... and looks like they've been boosting their own reviews on here "Anonymous" is certainly a very satisfied group of customers indeed Reporting to the F.C.A. now after a "representative of Churchill" has now proven to be working for "UK ASSISTANCE"... be very wary of this "Company" ... and would suggest recording your own calls for training and monitoring purposes... oh and don't wait for the legal team to call you if you've been injured in your accident... that call NEVER COMES... #shambles