My wife had a bump for bump accident in an Aldi car park ,but we didn’t report it as the only damage to the car was a smashed plastic cover on the rear fog lamp which only cost us £35.00 to replace but the 3rd party reported the incident ,there couldn’t have been much damage done to there car by breaking a plastic cover, there excess would surely cover the damage,they said it was bump for bump and took 50%from my account to pay for it,but 50% of zero I would be zero , This company is corrupt,devious,lying,unproffesional,they didn’t return calls after promising they would,the so called Customer Relations department is nothing but a big joke and should be retrained on how to deal with the public. Then during this fiasco our premium was due so they doubled it from £189 to £374 ,so in my view that is extortion ,and to make matters worse the 3rd party was also insured by CHURCHILL insurance company which complicated matters . SO TO ALL FUTURE and EXISTING policy holders BEWARE if you have a bump or an accident ,you cannot trust them to do the right thing,they just cause Stress and strain and sleepless nights,they have no consideration for peoples feelings. It’s about time something should be done to stop them