Have been with them for 2 years. Really like their customer service teams. No waiting time over the phone, always helpful and you can feel they take pride in doing their job properly. My only complaint would be about the admin fees they charge for change of details. That's £15 I think when you move out and £50 when you end the policy early. That's ridiculously expensive when it's just about a few clicks on their computer screen. But again they didn't charge me £15 when my details changed because I broke up with my ex. However I had to move abroad for work and was charged £50 for leaving early which is too much!