My car got hit by another car while I was insured with Churchill. I had no issues making my claim and didn’t have to pay anything as it wasn’t my fault - I did have photos and an independent witness to prove it. Also didn’t lose my no claims bonus. They were communicative throughout the process and flexible - I had just put a deposit down on a new car when the accident happened with the car I was going to exchange! So Churchill allowed me to have my car repaired at the dealership where my new car was coming from. Had to wait a few days for them to approve the dealership as a repairer but I felt that was a reasonable amount of time and everything happened nice and quickly from then on. I was offered a courtesy hire car but didn’t use that benefit as the dealership gave me one instead, which was easier for me. Could have been very difficult as I was working away a lot, but Churchill made it easy. Very impressed.