Extremely disappointed (and increasingly angry) about our home insurance product. Following many years of not a single claim we reported an accidentally broken ceramic hob. We have been referred to a third party agency to handle the claim, which is now, two months later (!!) telling us that they will forward it to ANOTHER third party agency with no estimated date of resolving the claim. We still have nothing to cook on because we were told that we must not replace our hob as that may invalidate our claim. Any call to Churchill is redirected to the third party agency and effectively left with no answer whatsoever. Horrible service so far.