Both my wife and I have had policies with Churchill over the last three years and we have both suffered appalling levels of customer service in relation to claims. In my wifes case she was told that her accident had been settled. She then called to discuss a renewal as the price had risen significantly only to discover that the claim was still outstanding 18 months after the initial incident. She has received no contact or updates what so ever from the claims dept in the last 14 months. My case unfortunately also resulted from a claim, clearly there is a theme here. Mine was much more straightforward and just centred on atrocious customer service. I complained and the majority of my issues weren't even addressed by the complaints dept. When I pointed this out and asked for the complaint to be escalated and dealt with properly I was told that there wasn't an escalation process? It would seem that unfortunately Churchill falls into the category of one of these insurance companies that is very eager to take your money but in the unfortunate event that you need to make a claim you will experience staff who are incompetent, incapable of providing even basic levels of customer service and couldn't care less when you have the audacity to complain. Needless to say we didn't bother complaining about my wifes claim we just cancelled both policies and took our business elsewhere. My advice is to steer well clear of Churchill.