took £197 of me two weeks ago for a new policy which i paid in full, i told them who my old insurance was with and the policy number to receive a email yesterday which i had to further log into stating id not provided my no claims bonus and they'd cancelled my policy to refund me £72. my no claims were only 2 years and they could of at least called me or sent a letter. this makes me feel that there nothing but scammers and cant be trusted. the no claims was sent straight away as i had it on email but they still refuse to reinstate my policy. DONT TRUST THESE SCUM BAGS AS THEY NEED TO UNDERSTAND THAT CUSTOMER SERVICE IS POOR AND NEEDS SORTING. ON MOST SITES THEY GET TO APPROVE REVIEWS AND OBVIOUSLY ONLY AGREE TO POSITIVE.