Devitt Reviews

Name: Devitt
Rating: 3.58

3.6 Rating 303 Reviews

65 %

of reviewers recommend Devitt

Company Reviews

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3.6

Based on 303 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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0345 872 3614

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They closed suddenly without notice while there's balance of 80000 dollars ! Now they don't allow trading or more than that, asking me to open a new account !! What about my money !!! I am currently working with '' wikihelpdesks ﹫gmaℹ️l com " for assistance to help get my funds back”

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Posted 1 month ago

“company charged me 3 monthly payments because they canceled my insurance. the question is what cost so much, why such a price”

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Posted 5 months ago

“One star as I cannot leave a zero star review. Insured a bike with them last year proving I had 14yrs No Claim Bonus, they only put 9yrs NCB on the policy and this year at renewal they informed me that I had zero NCB as the bike was on an agreed value/custom bike policy. Wasted an hour on the phone asking them to confirm that I had not made a claim and the denied ever receiving my proof of 14yrs NCB despite me telling them the exact time and date it was emailed. This years renewal proposal made no mention of all the modifications I made them fully aware of last year, the proposal form is a legally binding document and if I had been so foolish as to give them my business this year I could've ended up uninsured in the event of a claim due to their failure to do their job correctly.”

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Posted 6 months ago

“Shocking service. After 5 years of custom they charge more to cancel a policy than the amount outstanding & threaten legal action to forced payment. Avoid at all costs, it isn't worth it!”

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Posted 6 months ago

“Multi vehicle policy cancelled with no explanation. Full no claims bonus. Never a single claim in over 40 years of riding.”

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Posted 6 months ago

“I bought a new bike because the other one broke down. I used my NCD letter from the old bike. After the cooling off period ended they told me to sell my other bike or declare it SORN. I've lost my log book so I cannot do it. I am waiting to be issued a new one. Still, they are pestering me with no-reply emails and spam texts to call them now now now. But then I am stuck in endless queue of chat bots, select 1, 4, 3, 8 option and "your call is important to us" calls with broken AI misunderstanding everything I say. They didn't like the proof of my NCD and now they are threatening to cancel the insurance. I spent a whole day looking for that stupid log book and being on hold with Devitt and DVSA! Why do you care about a broken piece of garbage being declared off road. I don't want to waste any more of my life on your corporate male bovine excrement.”

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Posted 7 months ago

“What a joke of a company. Make changes to your policy after the initial quote, take the agreed amount. Then immediately prior to the start date change the premium increased by circa 30%, due to them moving underwitters and using out of date information. They don't inform you until after the policy starts, demand more money then charge a fortune to cancel. Misleading communication and misrepresentation of the highest order, due diligence is a foreign concept to them. Staff are under trained and unwilling to help. Can not follow clear written instructions and do not action legitimate customer instructions. No customer service or customer care. If they can't do the easy bit right, I would not trust them if I ever had to claim.OneCall better level of cover and cheaper.”

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Posted 8 months ago

“I wouldn't go anywhere near these people if u want to keep your money they don't help in any way only thing they want is your money they don't even want to discuss any situation u talking about on phone or email stay away and keep your own money”

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Posted 8 months ago

“What a terrible experience , I would not recommend these to my worst enemy ..”

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Posted 10 months ago

“Nobody gets back to you ,I’d never use these again when my policy runs out”

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Posted 10 months ago

“Got renewal for £153, last year £66, full NCD, no reason & no change in anything, phoned, lady said that's the best we can do. I was with them for 10 years, great customer service eh. Moved it elsewhere, MCN compare came up with many quotes of £70 - £80. Devitts are only brokers so have access to the same underwriters as all the other brokers. Maybe it's an ageism, I'm now 74, not sure when ageism comes into play with brokers.”

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Posted 1 year ago

“Avoid this company at all costs. Took my money then said I couldn't use my NCB, Called them they said no I can use my NCB its fine Then gone 9pm on a Sunday night they cancel my insurance because I sold a vehicle, I never cancelled it and never sold the vehicle, they tried to refund me 1/8th of the money they took from me not 3 days earlier. Avoid these clowns”

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Posted 1 year ago

“Cancellation because I had a second insurance on another bike with another company and charging me full price shocking company!!”

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Posted 1 year ago

“This company has very poor customer care. I have used Devitt insurance for the last 4/5 years for insuring different bikes I have had. I am over 50 so they are toys when sun is out so very low risk at 1000 miles a year. I have just recently sold my last bike where I also recommended devitt to new owner which they have used. Last week I receive an email informing me that I owe £33.71 for cancelling my policy which is over 2 months direct debits worth and they are threatening legal action which will affect my credit score because the card they hold on file for me to take payment has expired and I must make payment within 2 weeks. They have also written to me as well just in case I don't read my emails. I have paid them now via their website and will never use their services again. They have no respect for paying loyal customers and highly recommend using other insurance brokers unless you like being treated as a criminal if you sell your motorcycle. Be very AWARE👎👎👎”

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Posted 1 year ago

“The people are thieves! They took my deposit and two months and they canceled my insurance! Even paid a month I wasn't even insured! They are absolute thieves and will spread the word and report to FCA!”

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Posted 1 year ago

“Best part of £80 to cancel a policy what a rip off never answer the phone I won’t be going back to this shower again terrible company to deal with rip off 😡😡😡😡”

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Posted 2 years ago

“Unable to contact them on the phone, on hold for hours at a time and being cut off for over a 7 day period while i was unwell, i wrote to them via Facebook messanger trying to cancel my policy, they later called after i messaged them on facebook and they hung up before i had chance to answer, then they text messaged me and asked me to contact them again on the number you can't get through on?? They then sent me a really nasty threatening letter and email with cancellation notice and fees more than the original policy cost. which i contested. I cancelled my direct debit with them in the hope they would contact me as i still could not get through on the phone to them. Then they ileagally took the money from my account without my consent,. You have robbed me, give my money back..... The worst experience in over 30 years of being insured. Stay well clear of Devitt.”

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Posted 2 years ago

“Utterly useless. Just avoid them seriously. Tried calling customer services today for the first time ever to make a policy amendment, been on hold 52 mins and counting. Called the quote line on my other phone and spoke to someone within two minutes who has kindly put me through to the back of the other queue. Inadequately staffed obviously.”

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Posted 2 years ago

“Trying to renew my insurance (£544), on hold for 25 minutes and then they hang up the call. What a bunch of jokers, just stay away seriously not worth the hassle.”

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Posted 2 years ago

“Answer your phone. Useless company. Trying to get through for 2 days.,”

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Posted 2 years ago

Devitt is rated 3.6 based on 303 reviews