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Devitt Reviews

3.6 Rating 297 Reviews

66 %

of reviewers recommend Devitt

Company Reviews

3.6

Based on 297 reviews


Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke of a company. Make changes to your policy after the initial quote, take the agreed amount. Then immediately prior to the start date change the premium increased by circa 30%, due to them moving underwitters and using out of date information. They don't inform you until after the policy starts, demand more money then charge a fortune to cancel. Misleading communication and misrepresentation of the highest order, due diligence is a foreign concept to them. Staff are under trained and unwilling to help. Can not follow clear written instructions and do not action legitimate customer instructions. No customer service or customer care. If they can't do the easy bit right, I would not trust them if I ever had to claim.OneCall better level of cover and cheaper.”

Posted 2 weeks ago

“I wouldn't go anywhere near these people if u want to keep your money they don't help in any way only thing they want is your money they don't even want to discuss any situation u talking about on phone or email stay away and keep your own money”

Posted 1 month ago

“What a terrible experience , I would not recommend these to my worst enemy ..”

Posted 3 months ago

“Nobody gets back to you ,I’d never use these again when my policy runs out”

Posted 3 months ago

“Got renewal for £153, last year £66, full NCD, no reason & no change in anything, phoned, lady said that's the best we can do. I was with them for 10 years, great customer service eh. Moved it elsewhere, MCN compare came up with many quotes of £70 - £80. Devitts are only brokers so have access to the same underwriters as all the other brokers. Maybe it's an ageism, I'm now 74, not sure when ageism comes into play with brokers.”

Posted 6 months ago

“Avoid this company at all costs. Took my money then said I couldn't use my NCB, Called them they said no I can use my NCB its fine Then gone 9pm on a Sunday night they cancel my insurance because I sold a vehicle, I never cancelled it and never sold the vehicle, they tried to refund me 1/8th of the money they took from me not 3 days earlier. Avoid these clowns”

Posted 8 months ago

“Cancellation because I had a second insurance on another bike with another company and charging me full price shocking company!!”

Posted 1 year ago

“This company has very poor customer care. I have used Devitt insurance for the last 4/5 years for insuring different bikes I have had. I am over 50 so they are toys when sun is out so very low risk at 1000 miles a year. I have just recently sold my last bike where I also recommended devitt to new owner which they have used. Last week I receive an email informing me that I owe £33.71 for cancelling my policy which is over 2 months direct debits worth and they are threatening legal action which will affect my credit score because the card they hold on file for me to take payment has expired and I must make payment within 2 weeks. They have also written to me as well just in case I don't read my emails. I have paid them now via their website and will never use their services again. They have no respect for paying loyal customers and highly recommend using other insurance brokers unless you like being treated as a criminal if you sell your motorcycle. Be very AWARE👎👎👎”

Posted 1 year ago

“The people are thieves! They took my deposit and two months and they canceled my insurance! Even paid a month I wasn't even insured! They are absolute thieves and will spread the word and report to FCA!”

Posted 1 year ago

“Best part of £80 to cancel a policy what a rip off never answer the phone I won’t be going back to this shower again terrible company to deal with rip off 😡😡😡😡”

Posted 1 year ago

“Unable to contact them on the phone, on hold for hours at a time and being cut off for over a 7 day period while i was unwell, i wrote to them via Facebook messanger trying to cancel my policy, they later called after i messaged them on facebook and they hung up before i had chance to answer, then they text messaged me and asked me to contact them again on the number you can't get through on?? They then sent me a really nasty threatening letter and email with cancellation notice and fees more than the original policy cost. which i contested. I cancelled my direct debit with them in the hope they would contact me as i still could not get through on the phone to them. Then they ileagally took the money from my account without my consent,. You have robbed me, give my money back..... The worst experience in over 30 years of being insured. Stay well clear of Devitt.”

Posted 1 year ago

“Utterly useless. Just avoid them seriously. Tried calling customer services today for the first time ever to make a policy amendment, been on hold 52 mins and counting. Called the quote line on my other phone and spoke to someone within two minutes who has kindly put me through to the back of the other queue. Inadequately staffed obviously.”

Posted 1 year ago

“Trying to renew my insurance (£544), on hold for 25 minutes and then they hang up the call. What a bunch of jokers, just stay away seriously not worth the hassle.”

Posted 1 year ago

“Answer your phone. Useless company. Trying to get through for 2 days.,”

Posted 1 year ago

“They NEVER, EVER answer the phone on ANY of their phone numbers - they don’t respond to emails. AVOID AVOID AVOID.”

Posted 1 year ago

“No I would never ever use this insurance again uter theives my lad insured a moped with them but it brock after 3 days itched to ring debit but held in a queue then phone hung up after 45 mins rang again same so I emailed them to swap policy to another motorcycle but no reply this was on 13 April 2022 I am still tying to get intouch with them but it seems impossible they take your money and then you can't get hold to speak to to swap insurance as I result I had to insure the bike with another company and sent a email To debit to cancel my policy as I had 14 days cooling of period so I had cover with debit for 2 or3 days they took a ,£70.00 pound instalment now they are saying that I ow them another £119.00 to cancel to policy taking the insurance for 3 days to near£200.00 pounds into is now 19 May and have still not had a email back would never use them stay well clear. You have been warned”

Posted 1 year ago

“took £197 of me two weeks ago for a new policy which i paid in full, i told them who my old insurance was with and the policy number to receive a email yesterday which i had to further log into stating id not provided my no claims bonus and they'd cancelled my policy to refund me £72. my no claims were only 2 years and they could of at least called me or sent a letter. this makes me feel that there nothing but scammers and cant be trusted. the no claims was sent straight away as i had it on email but they still refuse to reinstate my policy. DONT TRUST THESE SCUM BAGS AS THEY NEED TO UNDERSTAND THAT CUSTOMER SERVICE IS POOR AND NEEDS SORTING. ON MOST SITES THEY GET TO APPROVE REVIEWS AND OBVIOUSLY ONLY AGREE TO POSITIVE.”

Posted 2 years ago

“Don’t ever ever take a policy out with this Broker they are useless. You’ll spend anywhere between 1-2hrs hanging on the phone trying to speak to the,. Don’t ever pay for the policy monthly, they say have never received bank details and try and charge you a default payment of £25.00 and do this every month. Absolute shambles of a company, avoid at all costs”

Posted 2 years ago

“They asked for NCB proof which I sent. They’ve now cancelled my insurance and claim there isn’t a refund. Dreadful service.”

Posted 2 years ago

“Policy ended in June. 2 months later they took £100 out my bank by mistake. Got refunded 3 days later after numerous phone calls. Said it wouldn't happen again. Now it's 5 months since I have been a customer of Devitt and they took £100 out my bank unauthorised AGAIN. Waiting for refund yet again due to their mistake. But caused me to miss a mortgage payment. Thanks!!!!”

Posted 2 years ago

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Devitt is rated 3.6 based on 297 reviews