One star as I cannot leave a zero star review. Insured a bike with them last year proving I had 14yrs No Claim Bonus, they only put 9yrs NCB on the policy and this year at renewal they informed me that I had zero NCB as the bike was on an agreed value/custom bike policy. Wasted an hour on the phone asking them to confirm that I had not made a claim and the denied ever receiving my proof of 14yrs NCB despite me telling them the exact time and date it was emailed. This years renewal proposal made no mention of all the modifications I made them fully aware of last year, the proposal form is a legally binding document and if I had been so foolish as to give them my business this year I could've ended up uninsured in the event of a claim due to their failure to do their job correctly.