Unable to contact them on the phone, on hold for hours at a time and being cut off for over a 7 day period while i was unwell, i wrote to them via Facebook messanger trying to cancel my policy, they later called after i messaged them on facebook and they hung up before i had chance to answer, then they text messaged me and asked me to contact them again on the number you can't get through on?? They then sent me a really nasty threatening letter and email with cancellation notice and fees more than the original policy cost. which i contested. I cancelled my direct debit with them in the hope they would contact me as i still could not get through on the phone to them. Then they ileagally took the money from my account without my consent,. You have robbed me, give my money back..... The worst experience in over 30 years of being insured. Stay well clear of Devitt.