Stay clear of a truly awful insurance company/brokers!!! So my wife and I had an insurance policy through these guys for a 1 litre micra, she has a provisional and I have a full license for 11 years, I was the main driver and she was the named additional driver. The premium was high but the package overall was appealing. We were happy until we got married, I called to notify them of the circumstances change (as we legally are required to do) I was placed on hold by T Wakeman saying he was having "technical difficulties!" - he took me off to inform me that changing my wifes name and marital status has increased the premium on the account by £300! ensue hysterical laughter from me! "are you kidding?" I say "sorry Mr Longman I am not I don't joke, and also when I went to rebrooker your policy as a 2nd option it is over £1200, and because you have called us and told us of the marriage and change of circumstances we have to change the policy and you will incur the cost, it is a recorded call after all and we legally have to do this." "So let me get this straight because I was honest and wanted to let you know of the change it is now costing me an extra £300+ a year!!??" "yes so what would you like me to do Mr Longman?" "What do you mean? I don't have a choice you just said!" "Yes that's right, so what would you like me to do?" After asking for a manager 3 times i was told that one was not available everything which is a lie! So I left it like that with them, then rang again tonight once I had calmed down. Spoke to Neil who whilst polite and good still didn't prove any more helpful than his rude, ignorant colleague. After explaining everything and him reading the note from the previous call he then checked the underwriters for the policy change and again it was £300 more expensive. So let me get this straight not only are we being penalised for getting married but also for being honest and notifying them of the change of circumstances! Apparently statically we are now more of a liability! So after explaining this I was given the option to either do this change to policy and occur the £300 extra or cancel the policy at £75 BUT they would reduce it to £35! how nice i hear you scream! especially seeing as they took 14.50 off as well for over paying in 6 months! this is unacceptable for putting us through this, causing a loss of 1 years NCD and named driver, having to fork out for a new policy somewhere else and being rude! a £0 cancellation fee would have been reasonable or how about the policy not change just because someone gets married, my advice is to either not use these guys, not get married or get a divorce as you may be entitled to a discount!!