Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,322 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward and easy to use”

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Posted 10 hours ago

“I was very pleased with the competitive price for my car insurance and the very efficient service. many thanks”

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Posted 1 day ago

“A real good car insurance company Easy to deal with and didn’t try to rob me like the big companies Happy for a decent renewal 👍”

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Posted 1 day ago

“Competitive premiums and renewals not increased to unreasonable levels, for existing customers”

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Posted 2 days ago

“Very good service and really listened when I filled in an online survey.”

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Posted 2 days ago

“Been with Dial Direct several years now good service fair prices on car insurance any forms etc very easy to understand compared to other companys would recommend Dial Direct”

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Posted 2 days ago

“Competitive pricing with little increase when renewing”

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Posted 2 days ago

“Great insurance keeps going down every year missed one payment through money trouble was very fair with me will continue to insure with them”

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Posted 3 days ago

“Second year I'm with them for my car insurance. have I found with other insurance policies I've had they've always been more than the year before. Dial Direct made me happy as the price was lower.”

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Posted 4 days ago

“Fabulous and a wonderful premium price this year. Staff help full and friendly on the phone. Many thanks.”

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Posted 4 days ago

“Dial direct has provided excellent deals and they are very helpful.”

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Posted 5 days ago

“At a time of ever increasing insurance costs Dial Direct have insured my vehicle at a considerably lower premium than that of last year. As far as making a claim is concerned, I can not comment as I have never had to do so.”

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Posted 5 days ago

“I recently received notification that an extra amount would need to be added to my recently renewed motor insurance premium because of a past claim Dial Direct had just become aware of. That claim was in August 2024 and had been claimed by me through Dial Direct under this policy. It wasn't even a my fault claim as it was for a broken window when my car was broken into. I contacted customer services (Amanda) and left them to look into this - they acknowledged they were already aware of this claim - and asked them to let me know the outcome, assuming I wouldnt ve charged this extra amount. They never contacted me but still charged me anyway. So, they knew about the past claim and ended up charging me a higher premium after I had renewed the policy preventing me from being able to properly compare this package with other insurers prior to renewing. All in all really disappointing. I'll be looking elsewhere for my next motor insurance renewal.”

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Posted 6 days ago

“Good price for my policy with all the cover I need hassle free and very easy to renew”

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Posted 6 days ago

“good price and very good service keep it up been with you 2 years now”

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Posted 1 week ago

“Excellent service - price lower than comparison sites and really quick and efficient process.”

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Posted 1 week ago

“They managed to provide me with the insurance policy to suit my needs and save me money at the same time.”

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Posted 1 week ago

“Best company for car insurance that I have ever dealt with..excellent price”

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Posted 1 week ago

“Sensible quote. Thank you.”

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Posted 1 week ago

“hi, really happy with my policy, as it was cheaper then last year, i just hope i can remain with you, in 2026, with i reasonable monthly prem thank you dial direct..”

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Posted 1 week ago

Dial Direct is rated 4.3 based on 3,322 reviews