Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every aspect of my experiences with Direct Dial have been dealt with each time with care and consideration to the highest level possible level, with guidance at every step through the processes. I have no hesitation in recommending Dial Direct to anyone searching for a good insurer.”

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Posted 2 days ago

“When my motor insurance was ready for renewal l expected a 20 or 30 per cent increase, as is usually the case . I was highly pleased with renewal costing a few pounds more than the previous years amount!👍”

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Posted 3 days ago

“2nd year premium not increased great news for this old age pensioner.Other quotes were similar but they didn't tell me about the add on's ??? of £150 ????”

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Posted 4 days ago

“They keep my price down every year and listen to what I tell them”

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Posted 4 days ago

“Easy to get a quote and get the job done. Great company.”

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Posted 5 days ago

“Had a minor bumper touch on supermarket car park. Spent 20 minutes on phone still not through to complain after they nearly doubled my renewal premium.Not a happy happy !!”

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Posted 5 days ago

“I find Dial Direct app straight forward to use and when needing assistance easy to talk with and willing to help.”

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Posted 5 days ago

“Sent over quote early and reduced the premium”

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Posted 6 days ago

“Doing very well thank you”

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Posted 1 week ago

“Straight forward and easy to use”

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Posted 1 week ago

“I was very pleased with the competitive price for my car insurance and the very efficient service. many thanks”

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Posted 1 week ago

“A real good car insurance company Easy to deal with and didn’t try to rob me like the big companies Happy for a decent renewal 👍”

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Posted 1 week ago

“Competitive premiums and renewals not increased to unreasonable levels, for existing customers”

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Posted 1 week ago

“Very good service and really listened when I filled in an online survey.”

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Posted 1 week ago

“Been with Dial Direct several years now good service fair prices on car insurance any forms etc very easy to understand compared to other companys would recommend Dial Direct”

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Posted 1 week ago

“Competitive pricing with little increase when renewing”

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Posted 1 week ago

“Great insurance keeps going down every year missed one payment through money trouble was very fair with me will continue to insure with them”

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Posted 1 week ago

“Second year I'm with them for my car insurance. have I found with other insurance policies I've had they've always been more than the year before. Dial Direct made me happy as the price was lower.”

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Posted 1 week ago

“Fabulous and a wonderful premium price this year. Staff help full and friendly on the phone. Many thanks.”

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Posted 1 week ago

“Dial direct has provided excellent deals and they are very helpful.”

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Posted 1 week ago

Dial Direct is rated 4.3 based on 3,331 reviews