Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,045 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,045 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive renewal price, which was very acceptable. Excellent telephone advisor who requested a paper copy for me, which arrived within a couple of days.”

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Posted 8 hours ago

“Expert customer service . Great price for motor insurance.”

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Posted 17 hours ago

“Easy renewal and cheaper than last year. Used RAC breakdown service and no issues.”

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Posted 1 day ago

“Lovely friendly chat made me feel at ease.”

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Posted 1 day ago

“easy service i get exactley wot i want fully covered”

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Posted 1 day ago

“Was happy with the quote and process of renewing”

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Posted 2 days ago

“Firstly, excellent prices! Have been with Dial Direct for last 6 years and I can say so far i am satisfied !!! Fully recommend”

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Posted 2 days ago

“Very good.sorted my insurance out no problems.the lady was very helpful”

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Posted 3 days ago

“Firstly, excellent prices! Have been with Dial Direct for two years and always find their staff pleasant and helpful.”

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Posted 3 days ago

“Terrible service, been told refund will take 5 workings days from 2nd June, and I rang up today, they said refund will take another 5 working days because they forgot to do so, one of the lady gave really bad attitude to me, because of their own fault. Its like please avoid this company.”

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Posted 5 days ago

“My renewal cost was a real welcome surprise when everybody around me was saying how much their renewal cost had escalated mine had come down by a substantial amount.”

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Posted 6 days ago

“Great prices, easy to deal with.”

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Posted 6 days ago

“Very happy”

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Posted 6 days ago

“Easy website to use. Costs are very reasonable. Haven’t needed to contact by phone.”

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Posted 1 week ago

“At the moment, not good at all and I would not recommend Dial Direct. I currently have a formal complaint logged and there is absolute silence, everything has gone quiet. My complaint relates to what I interpret as poor advice and then Dial Direct threatens to raise my premium by a substantial amount of money.”

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Posted 1 week ago

“Friendly staff without problems. No more needed!”

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Posted 1 week ago

“Good customer service, fair price's.”

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Posted 1 week ago

“Very helpful when we had to renew our car insurance .”

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Posted 1 week ago

“As it was a renewal, I was reminded in good time for consideration. The renewal price was a £1 increase, so I was happy. It came with the same contract elements, so loss or inclusion of elements. It was stated that the increase date and insurance would commence, again a good timeline. On the day it was taken out my account and the documents emailed to me. So overall, a quick simple cost effective process.”

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Posted 1 week ago

“I found this company very helpful with what I needed”

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Posted 2 weeks ago

Dial Direct is rated 4.3 based on 3,045 reviews