Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward and hassel free renewal”

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Posted 2 days ago

“Very straight forward to renew with a better price than a comparison site!”

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Posted 2 days ago

“Had a great year with you”

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Posted 3 days ago

“been with you for a few years never had any problems”

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Posted 3 days ago

“Easy to understand, efficient and comprehensive”

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Posted 3 days ago

“I found the website very easy to use and very clear”

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Posted 3 days ago

“I’m happy with the service you provided for me for the past few years.”

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Posted 3 days ago

“Takes the worry and time out of looking for quotes always find a good deal to meet my needs and always kept updated highly recommended”

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Posted 3 days ago

“Good to deal with every think as it should be”

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Posted 4 days ago

“A good service via the website and good value for the level of cover”

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Posted 4 days ago

“I have renewed my insurance once more with Dial Direct, as very satisfied with the quotes.”

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Posted 6 days ago

“Fantastic response to our accident. Repair company called the same day and was repaired very quick. I have been with Direct Dial for years and now have 2 cars with them. Would definitely recommend”

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Posted 6 days ago

“Supply all you need, reasonable prices, helpful, friendly.”

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Posted 6 days ago

“I got a good price for my renewel”

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Posted 1 week ago

“Awful company. They’ve renewed my insurance policy without talking to me, ignored my requests to cancel it, tried to take money out of my back account by DD. And now threatening me with a £60 cancellation fee when I’ve been telling them for the last month to stop.”

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Posted 1 week ago

“they may be cheap, but the experience isn't good. they don't appear to use UK call centers, which can cause language issues. when I called to renew, I TOLD them that I had cancelled the direct debit after the last payment, and that they would need to set up a NEW direct debit for the new policy, they assured me they would. Then , of course, they didn't. this caused no payment to be made and them to send me threatening messages saying my insurance would be cancelled, and of course all the "charges" that would go with "missing payments" ect, even though it was THEIR fault. after another call, I simply paid the premium in full, and advised them I wouldn't be insuring with them next year , due to their inability to handle the simplest of tasks , such as setting up a direct debit, then blaming me for their incompetence. no, no and some more no. dread to think what experience people have if they have to make a claim!”

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Posted 1 week ago

“I rang because my policy had gone up.and had seen adverts that car insurances had come down.as I am in my 80s I need my car to get around.i have no bus route near me so my car is my lifeline.i have a very clean licence. No speeding no stopped by police no parking ticket. Mrs a pinder”

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Posted 1 week ago

“The lady i spoke to was very clear explaining her self.i did have a cheaper quote else where but when i spoke to the lady at dial direct the cover from the other compony was no were near the same so i am pleased that i stayed with you it is also good to no that you can speak to some one as a lot of companies now is all automated at least dial direct thy are only a phone call away and you get your policy sent through the post. Thank you.”

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Posted 1 week ago

“No problems but have not had to make a claim Renewal price was reasonable and easy”

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Posted 1 week ago

“Very please with Dial Direct Excellent service”

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Posted 1 week ago

Dial Direct is rated 4.3 based on 3,578 reviews