Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My insurance was with M&S and is now with dial direct. They’ve cancelled change was seamless. The operator was very helpful.”

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Posted 5 hours ago

“Every year I usually look around to get the best price for my insurance. This is the first year in quite a long time that I stayed a second year with the same company. This is purely because I found the price increase acceptable. So, I'm happy because the price didn't go up by too much.”

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Posted 19 hours ago

“My car insurance only rose by £2, the cost has been excellent for the few years I have been with them. I have only used the breakdown service for a flat battery so cannot comment on the service after an accident but so far so good, thank you.”

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Posted 1 day ago

“Good, quick and easy to renew. Whilst the cost did rise it was still competitive. Moreover I prefer an insurer I can trust”

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Posted 1 day ago

“Always make it easy for me to get in touch Good value for the money”

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Posted 2 days ago

“Give me the best insurance Quote so very happy with Dial Direct”

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Posted 2 days ago

“Happy 2nd year had a claim dealt with 100 percent along with window claim also. Renewal was high and I never noticed in Junk email but was discounted on telephone conversation so basically 5 stars from me. Happy Customer”

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Posted 5 days ago

“Very efficient and keep me regularly updated”

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Posted 1 week ago

“Can speak to person who listens, helps with all my questions and responds in a highly professional manner,well done”

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Posted 1 week ago

“All good But would have liked to decrease excess but j was told couldn’t do it ??”

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Posted 1 week ago

“Good price and straightforward”

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Posted 2 weeks ago

“I renewed my car insurance with DislDirrct which came in cheaper than any of the price comparison sites and was cheaper than the previous years”

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Posted 2 weeks ago

“Very easy and convenient to do good price great service thanks”

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Posted 2 weeks ago

“easy to understand and reliable so far.”

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Posted 2 weeks ago

“Totally overpriced when I’ve looked online after the insurance was taken out when I did ring somebody they’re very reluctant to give me the telephone number of the Break down cover don’t understand why”

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Posted 2 weeks ago

“Ease of renewal of insurance, with a very competitive rate. My insurance includes breakdown which worked out much cheaper than buying separate comparable cover.”

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Posted 2 weeks ago

“Brilliant company to be insured with. Great price and great customer service which is very important. Fully recommend them to anyone”

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Posted 2 weeks ago

“My second year, generally pretty happy except that payments cant be made via account if one should be missed.”

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Posted 3 weeks ago

“A good company been with them for two years”

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Posted 3 weeks ago

“Mainly very disappointed with the Complaints Team at Dial Direct and with the lack of communication, care and fairness !”

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Posted 3 weeks ago

Dial Direct is rated 4.4 based on 3,631 reviews