Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with, customer service very efficient. Reasonable prices. No faults from my end”

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Posted 22 hours ago

“Found to give me all that was required with cover at very reasonable price. Easy direct debit monthly notification.”

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Posted 1 day ago

“Dial Direct is Insurance that is easy to set up, has all the information you need and everything quickly accessible online. I haven’t needed to make a claim ( thank goodness) but I’m convinced that that would be easy to do too. Thank you Dial Direct and for making savings for me on my car insurance”

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Posted 3 days ago

“Easy to renew with a very competitive quote”

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Posted 3 days ago

“The staff are helpful and the process is easier than with many call centres. My only issue is the length of time i waited for a repair because you have no repair shops in my area. My car had to go 70 miles for repair and that was after 4 months. Still not back but i do have a courtesy car for which i am grateful.”

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Posted 5 days ago

“Trouble free renewal, great renewal price with no ringing up to haggle, I like the extras of breakdown cover etc. too. Thank you.”

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Posted 6 days ago

“They reduced the price from the previous year, without me asking, which I believe was very fair by them.”

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Posted 1 week ago

“I found Dial Direcg by searching using the search engine and not a comparison site, I was not happy with those quotes so was looking for a more competitive price that provided me with the same services the other more expensive companies were offering, I then found Dial Direct , they are quite a bit cheaper than their competitors, so much better value for your money, every year I compare prices and every year I return to Dial Direct. I even hot my insurance a bit cheaper this year , so I am very happy with them and have been with them now for a few years. I would highly recommend them fir car insurance, check them out and compare them to your current insurers.”

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Posted 1 week ago

“Dial Direct have always and continue to give me fantastic service with very competitive pricing and polite customer . I would recommend them to anyone and everyone.”

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Posted 1 week ago

“I really appreciate the fact that Dial Direct kept my premium low this year, reflecting my history of no claims. This is not my experience with other insurers. Also their call centre staff are pleasant and helpful.”

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Posted 1 week ago

“Most things are good but I asked to have my info sent by mail I’m still waiting”

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Posted 1 week ago

“Simple straightforward , would recommend them for service and price .”

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Posted 2 weeks ago

“Very Good prices ,so long as everything goes through first time, Charge £20 extra if there is an issue, that happened last year , This year was fine”

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Posted 2 weeks ago

“Among auto insurance companies, few maintain last year's premiums, but Dial Direct did so. Furthermore, they made renewal simple and straightforward.”

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Posted 2 weeks ago

“Renewed with them this year again as the premium was better than other insurers. They have be brilliant all year round and I would highly recommend them to other customers.”

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Posted 2 weeks ago

“Phoned to get temporary insurance on my son's car. Unfortunately had to go elsewhere, as the it took far to long to get connected.”

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Posted 2 weeks ago

“Have always had great dealings with Dial Direct”

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Posted 2 weeks ago

“Renewal went really smoothly 3 years now”

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Posted 2 weeks ago

“ITWas £600 .00 the renew price when i came to pay it had gone up six pound more will be looking a round next time because it was £400 last year not very helpful”

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Posted 3 weeks ago

“Great service, terrific cover and amazing price. Says it all.”

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Posted 3 weeks ago

Dial Direct is rated 4.3 based on 3,483 reviews