Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,045 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,045 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, been told refund will take 5 workings days from 2nd June, and I rang up today, they said refund will take another 5 working days because they forgot to do so, one of the lady gave really bad attitude to me, because of their own fault. Its like please avoid this company.”

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Posted 5 days ago

“At the moment, not good at all and I would not recommend Dial Direct. I currently have a formal complaint logged and there is absolute silence, everything has gone quiet. My complaint relates to what I interpret as poor advice and then Dial Direct threatens to raise my premium by a substantial amount of money.”

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Posted 1 week ago

“I have e mailed 3-4 times regarding my complaint / enquiry and had no one has bothered to reply”

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Posted 2 weeks ago

“Cancelled car insurance after 4 months, was promised a portion of the amount paid as a refund. 2 weeks later the refund has not arrived. Ant to add insult I received an email claiming to be from DialDirect, telling me that I owe them £20, and if it wasn't paid immediately it was being sent to a debt collection agency. Useless”

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Posted 1 month ago

“After changing my 2.5lt Lexus for a small 1lt Fiat Panda for which I do less than 2000 miles a year, my premium all of a sudden rises by £100 a year. I only need a car to go to the hospital and supermarket, otherwise I wouldn't have a car at all. For this privilege I have to wait in a automated telephone queue for what seemed like hours, but was actually only 1.5 hours, Your personnel were helpful, however, it was just waiting that drives you insane.”

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Posted 2 months ago

“I put in a claim in February regarding someone hitting the back of my car. From start to finish, I had to chase everything. When contacting the dial direct line, your call is answered by a switchboard-type person. On numerous occasions, I was put through to the wrong department or cut off. You cannot speak to someone you need to talk to. If you do manage to get through, the questions are not answered as they do not know the answer to your queries. I found the whole claim procedure exhausting”

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Posted 2 months ago

“I wish I could rate you zero, but it's not there. The worst insurance provider ever. Was stuck at night in the middle of the road for 4hours with no service, only promises of service, putting lives of people in danger. So useless”

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Posted 2 months ago

“Excellent service”

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Posted 3 months ago

“I pay £35 a month Direct Debit. My payment was due out today and was paid today but a late payment fee taken out today for £20... tried to speak to somebody and just got an automated generic reply it's impossible to speak to somebody or get put in a ridiculous long cue. Basically add £240 to your yearly premium because they will take £20 off you for everytime you pay on the correct day.”

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Posted 3 months ago

“Just like all insurers they make it as difficult as possible to put you off making any claim. Never mind the fact it is genuine and justified.”

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Posted 3 months ago

“Terrible , so hard to resolve anything and horrible customer service”

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Posted 3 months ago

“I cancelled by phone and email my auto renewal on insurance,1 day later I received a text saying thank-you for renewing your policy,I rang them again and explained I'm not renewing due to getting it half the price elsewhere,recently received a letter saying my policy cancelled due to lack of payment,are you just greedy or just thick”

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Posted 5 months ago

“When insurance is not insurance, when it is dial direct”

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Posted 6 months ago

“Appalling service, have vowed to never use again no matter how cheaper they are”

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Posted 7 months ago

“⁶car I insurance price well over the top!!!!”

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Posted 8 months ago

“Monthly premium went up by 100% after not claiming for 11 years”

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Posted 8 months ago

“Appalling service I cancelled in July online pressed the option to confirm and still provided internet and take money off me and say I owe money seems like a con to make money would never recommend Dial Direct”

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Posted 8 months ago

“very easy. to. renew and. did. not. increase the. previous price highly recommend”

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Posted 8 months ago

“Awful regarding claims process and lack of communication. Assigned Carpenters solicitors for a claim who never reply to emails or phone calls. Now being told my not at fault claim will be closed with zero compensation and I have to pay £375 in excess because the person who drove into the rear of my car has denied it despite exchanging details, photos and my medical record showing injury. Get told different things from dial direct and from Carpenters. Very poor and have left complaints but never responded to.”

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Posted 8 months ago

“Instead of getting cheaper due to claim-free use, the premium is getting horrendously more expensive.”

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Posted 8 months ago

Dial Direct is rated 4.3 based on 3,045 reviews