Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had to alter my policy and you charged me twice for the privilege, you will not get my business next time the car insurance is due ill go somewhere else where I'm not being taken for a mug.”

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Posted 3 weeks ago

“Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to change the policy details. The new car is a common make and model - a Mercedes GLA 200d. Nomvuyo Hlabangane on the Chat line told me - "We have a C200, we do not have C200d. We as Dial Direct do not have it on file. You will have to shop around for insurance". So I phoned up to speak to someone (from outside UK). After waiting a long time to speak to someone, he eventually told me he had a technical error and would ring me back. After waiting for ages he never rang me back. So I tried again to speak to someone and waited ages. Eventually, once again someone from a non-UK call centre answered only to be told same as the Chat line thatthey had no insurance for my make and model. Moneysupermarket for one example offer many choices from different insurance companies that I could use. Now I have had to cancel my Dial Direct insurance policy and take out another, actually with Hastings, who where quick to respond and most helpful. This has cost me a £60 cancellation fee all because Dial Direct are not able to offer insurance on a common make and model of car - NEVER AGAIN.”

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Posted 3 weeks ago

“Your agents putting words in my mouth even when explicitly told that was not the case”

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Posted 1 month ago

“I spend on phone 5h and 7 different person and still not resolved my problem .. poor customer service...”

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Posted 2 months ago

“Bad customer service had me feeling anxious that I'd done something wrong and that I was going to have to find more money for their errors, as a pensioner it was a very worrying experience. I would never trust this company again as I do not want to risk going through the same experience again.”

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Posted 2 months ago

“I overlooked the automatic renewal dare!! And I'm paying hugely more than I should be !! Not a happy customer 😒”

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Posted 3 months ago

“Debit orders made out for 25th and you get debited on the 22nd. How's that for frustration.”

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Posted 3 months ago

“I recently received notification that an extra amount would need to be added to my recently renewed motor insurance premium because of a past claim Dial Direct had just become aware of. That claim was in August 2024 and had been claimed by me through Dial Direct under this policy. It wasn't even a my fault claim as it was for a broken window when my car was broken into. I contacted customer services (Amanda) and left them to look into this - they acknowledged they were already aware of this claim - and asked them to let me know the outcome, assuming I wouldnt ve charged this extra amount. They never contacted me but still charged me anyway. So, they knew about the past claim and ended up charging me a higher premium after I had renewed the policy preventing me from being able to properly compare this package with other insurers prior to renewing. All in all really disappointing. I'll be looking elsewhere for my next motor insurance renewal.”

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Posted 4 months ago

“A bloody awful company to deal with, as I told this company that I no longer have my car insured with them and tried to cancel the policy. They auto-renewed the policy and took money via direct debit from my account. I now have cancel the direct debit myself and contact the insurance ombudsman to sort this fraud .”

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Posted 5 months ago

“Still waiting to see who provides the legal protection cover- after 2months calling raising a complaint still none the wiser! Feeling very let down I need I immediate support!”

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Posted 5 months ago

“Why is it so expensive to change insurance from one vehicle to another”

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Posted 6 months ago

“I cannot believe you've asked for a review!!! Been with Dial Direct for the last few years, got my renewal price through, increased by over £100. Went on comparison site where guess what I could get last years price, great I thought phone them up and I save myself £100. I speak to Dial Direct and that price is only for new customers, yet again customer loyalty counts for nothing!! BTW not with Dial Direct anymore!!!!”

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Posted 7 months ago

“I phoned last January and eventually got through to someone saying I didn't want my car insurance renewed as I'd found somewhere cheaper. I was checking my bank statements to do my self assessment tax and lo and behold they debited nearly £300 from my account. Got fed up waiting on the phone for 35 minutes to speak to someone again so canceled online and was refunded a measly £60. I'm not happy at all. Are you going to refund me my full amount, Dial Direct?”

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Posted 8 months ago

“Terrible service, been told refund will take 5 workings days from 2nd June, and I rang up today, they said refund will take another 5 working days because they forgot to do so, one of the lady gave really bad attitude to me, because of their own fault. Its like please avoid this company.”

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Posted 8 months ago

“At the moment, not good at all and I would not recommend Dial Direct. I currently have a formal complaint logged and there is absolute silence, everything has gone quiet. My complaint relates to what I interpret as poor advice and then Dial Direct threatens to raise my premium by a substantial amount of money.”

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Posted 8 months ago

“I have e mailed 3-4 times regarding my complaint / enquiry and had no one has bothered to reply”

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Posted 8 months ago

“Cancelled car insurance after 4 months, was promised a portion of the amount paid as a refund. 2 weeks later the refund has not arrived. Ant to add insult I received an email claiming to be from DialDirect, telling me that I owe them £20, and if it wasn't paid immediately it was being sent to a debt collection agency. Useless”

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Posted 10 months ago

“After changing my 2.5lt Lexus for a small 1lt Fiat Panda for which I do less than 2000 miles a year, my premium all of a sudden rises by £100 a year. I only need a car to go to the hospital and supermarket, otherwise I wouldn't have a car at all. For this privilege I have to wait in a automated telephone queue for what seemed like hours, but was actually only 1.5 hours, Your personnel were helpful, however, it was just waiting that drives you insane.”

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Posted 10 months ago

“I put in a claim in February regarding someone hitting the back of my car. From start to finish, I had to chase everything. When contacting the dial direct line, your call is answered by a switchboard-type person. On numerous occasions, I was put through to the wrong department or cut off. You cannot speak to someone you need to talk to. If you do manage to get through, the questions are not answered as they do not know the answer to your queries. I found the whole claim procedure exhausting”

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Posted 11 months ago

“I wish I could rate you zero, but it's not there. The worst insurance provider ever. Was stuck at night in the middle of the road for 4hours with no service, only promises of service, putting lives of people in danger. So useless”

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Posted 11 months ago

Dial Direct is rated 4.3 based on 3,483 reviews