Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company. They’ve renewed my insurance policy without talking to me, ignored my requests to cancel it, tried to take money out of my back account by DD. And now threatening me with a £60 cancellation fee when I’ve been telling them for the last month to stop.”

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Posted 1 week ago

“they may be cheap, but the experience isn't good. they don't appear to use UK call centers, which can cause language issues. when I called to renew, I TOLD them that I had cancelled the direct debit after the last payment, and that they would need to set up a NEW direct debit for the new policy, they assured me they would. Then , of course, they didn't. this caused no payment to be made and them to send me threatening messages saying my insurance would be cancelled, and of course all the "charges" that would go with "missing payments" ect, even though it was THEIR fault. after another call, I simply paid the premium in full, and advised them I wouldn't be insuring with them next year , due to their inability to handle the simplest of tasks , such as setting up a direct debit, then blaming me for their incompetence. no, no and some more no. dread to think what experience people have if they have to make a claim!”

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Posted 1 week ago

“I rang because my policy had gone up.and had seen adverts that car insurances had come down.as I am in my 80s I need my car to get around.i have no bus route near me so my car is my lifeline.i have a very clean licence. No speeding no stopped by police no parking ticket. Mrs a pinder”

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Posted 1 week ago

“Got a windscreen chip at the start of march started to spread the same day. Contacted auto windscreen who my insurance company dial dieect insist i use. (will pay full replacement of over 1 k. If go elsewhere they will only pay 1st 150 but thats 50once ive paid the excess)so booked my self in.they refused to do weekends. They Refused to do mobile fitting. Resulting in me needing to do with time off. 1st day i could get was the tuesday following easter bank. Got a text today easter monday. Saying they had cancelled the appt. Which had been booked for 4 weeks. Avoid Avoid AVOID. IF ur insurance company use them avoid that insurance company.”

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Posted 1 week ago

“I've changed to private registration with ease however I've discovered I'm not on national insurance database as insured even though I've phoned to ask to rectify this it has not been done”

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Posted 1 week ago

“I wish I had read the previous reviews before committing to DialDirect. While the onboarding process to receive my funds was straightforward, I’m now having difficulties with very basic account changes. I changed my vehicle registration number, which is a reasonable update and did not involve any modifications to the vehicle, but their online system will not accept the change. I’m also trying to update my address after moving only a few buildings away, with the same — if not better — parking conditions, and again their online system will not allow me to make the change. I called their hotline, but the representative said she could not make the changes either and was unsure why, suggesting there may be something wrong with their system. As a result, I’m now stuck with a driving licence showing a different address from the one on my insurance, and a licence plate number that does not match the details on my profile. That is a very frustrating position to be in and they seem to be treating this as a new premium and there is from my perspective no change to my risk profile. I could also say more about the premium cost and the fact that my decades of no-claims history were not recognised because they were earned in another country, but that seems to be part of a broader issue. My main concern here is that even simple administrative changes are proving unnecessarily difficult.”

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Posted 3 weeks ago

“I used their on-line chat to ask if I could change the vehicle on the policy as I was putting it in part exchange. I was told they couldn't do that as they don't cover the new vehicle. I told them I didn't need the renewal as I wouldn't have the vehicle covered by the policy. Now they have started a new policy for a vehicle I do not own, (I disposed of it on the 11/03/2026) and want to charge me a £25 cancellation fee for underwriters. I asked for a transcript of our last conversation, low and behold they don't have it. What happened to "all calls will be monitored, blah, blah, blah. I also switched off policy auto renewal, but it seems that is there to take up space on the web page. All in all a terrible experience, I definately will not use again even if their quote is hundreds of pounds cheaper. It appears they make their costs up in other less fair ways for the customer. Take my advice AVOID!!!!”

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Posted 1 month ago

“Customer service is terrible and my renewed was totally forceful, I was charged in my card without authorization”

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Posted 1 month ago

“had to alter my policy and you charged me twice for the privilege, you will not get my business next time the car insurance is due ill go somewhere else where I'm not being taken for a mug.”

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Posted 2 months ago

“Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to change the policy details. The new car is a common make and model - a Mercedes GLA 200d. Nomvuyo Hlabangane on the Chat line told me - "We have a C200, we do not have C200d. We as Dial Direct do not have it on file. You will have to shop around for insurance". So I phoned up to speak to someone (from outside UK). After waiting a long time to speak to someone, he eventually told me he had a technical error and would ring me back. After waiting for ages he never rang me back. So I tried again to speak to someone and waited ages. Eventually, once again someone from a non-UK call centre answered only to be told same as the Chat line thatthey had no insurance for my make and model. Moneysupermarket for one example offer many choices from different insurance companies that I could use. Now I have had to cancel my Dial Direct insurance policy and take out another, actually with Hastings, who where quick to respond and most helpful. This has cost me a £60 cancellation fee all because Dial Direct are not able to offer insurance on a common make and model of car - NEVER AGAIN.”

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Posted 2 months ago

“Your agents putting words in my mouth even when explicitly told that was not the case”

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Posted 3 months ago

“I spend on phone 5h and 7 different person and still not resolved my problem .. poor customer service...”

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Posted 3 months ago

“Bad customer service had me feeling anxious that I'd done something wrong and that I was going to have to find more money for their errors, as a pensioner it was a very worrying experience. I would never trust this company again as I do not want to risk going through the same experience again.”

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Posted 4 months ago

“I overlooked the automatic renewal dare!! And I'm paying hugely more than I should be !! Not a happy customer 😒”

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Posted 4 months ago

“Debit orders made out for 25th and you get debited on the 22nd. How's that for frustration.”

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Posted 4 months ago

“I recently received notification that an extra amount would need to be added to my recently renewed motor insurance premium because of a past claim Dial Direct had just become aware of. That claim was in August 2024 and had been claimed by me through Dial Direct under this policy. It wasn't even a my fault claim as it was for a broken window when my car was broken into. I contacted customer services (Amanda) and left them to look into this - they acknowledged they were already aware of this claim - and asked them to let me know the outcome, assuming I wouldnt ve charged this extra amount. They never contacted me but still charged me anyway. So, they knew about the past claim and ended up charging me a higher premium after I had renewed the policy preventing me from being able to properly compare this package with other insurers prior to renewing. All in all really disappointing. I'll be looking elsewhere for my next motor insurance renewal.”

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Posted 5 months ago

“A bloody awful company to deal with, as I told this company that I no longer have my car insured with them and tried to cancel the policy. They auto-renewed the policy and took money via direct debit from my account. I now have cancel the direct debit myself and contact the insurance ombudsman to sort this fraud .”

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Posted 7 months ago

“Still waiting to see who provides the legal protection cover- after 2months calling raising a complaint still none the wiser! Feeling very let down I need I immediate support!”

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Posted 7 months ago

“Why is it so expensive to change insurance from one vehicle to another”

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Posted 7 months ago

“I cannot believe you've asked for a review!!! Been with Dial Direct for the last few years, got my renewal price through, increased by over £100. Went on comparison site where guess what I could get last years price, great I thought phone them up and I save myself £100. I speak to Dial Direct and that price is only for new customers, yet again customer loyalty counts for nothing!! BTW not with Dial Direct anymore!!!!”

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Posted 9 months ago

Dial Direct is rated 4.3 based on 3,578 reviews