Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience! Claim was not approved yet reasoning was not added on policy document! Horrible waiting time, just overall bad insurer.”

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Posted 1 year ago

“Worst insurance ever, the claim process and lies is very bad. I will recommend everyone to change your service provider. I have never claimed from dial direct over 3 years and yet they still give you a hard time. And this vlaim is for a windscreen imagine a accident claim.”

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Posted 1 year ago

“They auto renewed my policy and put it up from 50 to 85 pounds? Why the car is older the house is the same and there are no new convictions on my licence should be put under the nose of trading standards, i have looked at other policies and will be changing as they have upped it to 35 pounds over the cheapest offer on compare the marked, come and meet me at that or as it was last year and I will change the review to more favourable rating”

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Posted 1 year ago

“Was with them long. Cancelled policy and moved to a competitor. Dial direct are not nice people to deal with. All things must pass. They were fired by me on Monday.”

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Posted 1 year ago

“Insurance paying 70% more a year and will be changing to a cheaper insurance”

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Posted 1 year ago

“l bought new car tried to swap insurance cover to new car ,was told l could not do this and that l would need to start new policy ,lost 6 months car insurance and astronomical quote ,asked to speak to manager they put phone down because l was not happy waiting for upto 48 hours to speak to manager”

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Posted 1 year ago

“Just cancelled my insurance Just cancelled my insurance, asked for my no claims information, there is an accident that I have not/never been involved in; I made them aware in December and still nothing has been done, my new insurance is due to be cancelled as they will not remove. Avoid at all costs - 8 phone calls later; 3 hang-ups, 1 complaint - and that's just today and I am nowhere closer to any solution. No-one seems to know anything at all there - AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“For the time I have been with DD I had a reasonable cost of £250 for a mid range family car, I then moved to an area with less crime and had an increase of £50 and then the renewal arrived and had increased to £550 in 2 years. Needless to say along with other provider it is clear they collaborate to increase prices with no justification apart from financial greed. I suppose the insurance industry was feeling left out of the pillaging of the country’s resources/finances that the politicians, bankers and energy companies are currently doing. The company is a disgrace! Nothing more than corporate terrorist!”

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Posted 1 year ago

“This is the 3rd year I’ve been with dialdirect. In my initial year the quote was competitive and I was really happy, even sharing my experience with family, friends and colleagues, who also took over with dialdirect. Not having any accidents or convictions the renewal in my second year saw a small increase, which I believed was reasonable. Again following a further year without accidents or convictions my renewal arrived for the period Nov’23-Nov’24 (my 3rd year)..it had increase over 100%. I am almost 60 years of age, Civil Servant with no accidents or convictions, driving a car almost 15 years old. I have taken this years cover, but I will NOT be renewing in November ‘24, and shared my increase with the friends, family and colleagues who had taken cover following my early positive experience. They have assured me they will not be renewing with dialdirect. Regards Mr D P Fox”

Helpful Report

Posted 1 year ago

“Having been a long term loyal customer I was disappointed that my renewal Was nearly double last years figure with no negotiating …. … Very disheartening ……….”

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Posted 1 year ago

“I have cancelled my policy with yourselves, but you are on insisting that I owe you money,I have cancelled the direct debit.I got an email from yourselves to say that my policy was coming to and end,but you never sent me a quote for the new policy, so I went looking for a new policy,which I found,so I went with that insurance company. Then all of a sudden I got a letter from yourselves to say that I owe you money for the new policy you had stated, so I am not willing to pay any monies to you for that month,if you want to take any further then do please so,but you are not getting any money from me. Yours sincerely Kevin Bright”

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Posted 1 year ago

“I have been involved in a vehicle accident in June 2023. I logged a claim on my app after reporting it to saps. I was told I must pay excess of R5800.00 even though it was not my fault and they'll try to recover my excess fee from the guilty party. I got notified that I'm not getting my excess fee back the recovery process is unsuccessful so the guilty party walks free while I lost R5800.00 . I don't have words to describe my disappointment in my insurance company Dail direct and to top it all the excess fee is going up quite heavy with almost R1000.00 maybe they think money grow on trees . I gave them all the details of the 3rd party including accident report number 😞”

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Posted 1 year ago

“Never use again . Not happy at all total rip of”

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Posted 1 year ago

“My payment per month went from £16 to £45 so not happy will find another company…. Iv got full no claims but still you put it up .”

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Posted 1 year ago

“Had lot's of problems trying to renew my policy due to dialdirect not satisfying my bank's security questions, they did this a few times and tried to charge me extra each time. I then gave them my card which they used last year and they were able to take the payment. All was well untill about 10 days later when they duplicated my payment,so I had paid twice. When I contacted dialdirect about this they said they would refund me but they couldn't do it straight away and it would take a week or two? Do not understand this apart from the money is in their bank. Haven't had refund yet so we will have to wait and see how long it takes.”

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Posted 1 year ago

“Car insurance more than doubled in price from last year, despite no claim being made. Unfortunately I missed the date to look for a cheaper quote elsewhere. Will make sure I don't make the same mistake next year.”

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Posted 1 year ago

“I rang over two weeks ago to explain that the auto- renewal process for my car insurance appeared to have misfired, renewing the policy in October 2022 when I had already taken out insurance with another company. The telephone operator explained that they could not deal with this (!) but that the appropriate department would contact me in a few days. It would appear the message was not transmitted accurately as the only thing that happened was that I received an email actioning my request to cancel the policy with effect from 16th October 2023. I rang the number suggested on the mail , again the operative was unable to deal with issue, simply requesting me to mail a different department., who would respond at the earliest in 3 to 5 days.”

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Posted 1 year ago

“A solitary appalling service. Rang your company to renew the insurance but on a different car treble the price. Absolutely shocking!!!”

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Posted 1 year ago

“Car insurance dial direct the worse 9 years no claims had the cheek to double my new policy what's the point of 9 years no claim robbing people would never recommend”

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Posted 1 year ago

“My insurance almost doubled and I couldn’t get the info I needed in order to be able to provide other quoting insurers with information they needed re a no fault, uncontested claim I’d had. I was bounced from pillar to post. Spent hours on the phone. We had a lot going on so I ended up being stuck with the ridiculously high increase despite 7 years of no claims.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,048 reviews