Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,421 Reviews

82 %

of reviewers recommend Dial Direct

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4.3

Based on 2,421 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“renewal premium extortionate ! discussed a better price but still not as competitive as some others ( despite dealing with dial direct for a number of years on and off)!!”

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Posted 3 weeks ago

“Good prices even compared to online. However... they sent me a renewal quote £150 higher than last year, £150!!!!!. On calling they immediately got it down to my last years quote. Presume they hope people wont call to question it. I asked why the didn't send me that initially and remained quite confirming my suspicions. Not cutting my nose off spite my face carried on with them.”

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Posted 1 month ago

“Great service, but disappointed at price hike, from 31 quid to 56 is quite a lot.”

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Posted 2 months ago

“Great cover but it’s gone from £35 per month, to £62 per month. Kind Regards Andy”

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Posted 2 months ago

“"the premium is far too hih than others"”

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(Van Insurance) - Posted 2 months ago

“Usually very good service & price competitive only disappointed when tried to add another car to my present policy as original car in garage for major repair. Was told I needed a new policy for the loan car don’t think it was flexible for me”

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Posted 3 months ago

“was very happy in the first year but now thing it mite be time to move you have double the money i payed last year but i have never clamed”

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Posted 3 months ago

“I have been a customer for some years and have renewed my car insurance but this time I could have got it cheaper which was a surprise as there prices have been good in the passed.It is still a good service.”

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Posted 4 months ago

“Very disappointed to get an email (after cooling off period) telling me my insurance was going to be split between 2 companies. And in the event of one going bust (and me having an accident) I wouldn’t get the full payout. I will not be renewing next year regardless of cost due to this cheeky stunt”

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Posted 4 months ago

“Premium went up for me called them and still expensive simple!”

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Posted 4 months ago

“No problem renewing, but very upset with 22% increase in premium above last year's .”

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Posted 5 months ago

“Getting expensive”

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Posted 5 months ago

“Hello, Everything was carried out with no problems as always and the price was all agreed quickly. The claims is all carried out on time and for me all ok.”

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Posted 5 months ago

“Not very happy to expensive 😒 better luck next year”

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Posted 5 months ago

“Communication is dreadful , never told me how much my direct debit would be , and you leave it to the last minute ti inform me my renewal”

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Posted 6 months ago

“premium went up again . never claimed in 20 yrs but still keeps going up ... ? .”

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Posted 6 months ago

“good price at first then renewal was not they are annoying, always emailing, what do you think of us, leave feedback, recommend us, and how are we doing.”

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Posted 6 months ago

“Same service but price increase unjustified”

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Posted 6 months ago

“Renewed for what is third time with D Direct. Staff are all polite and helpful. Only feedback is on option for D Direct to just email you as attachment, your policy, so forced to go into a portal to view etc. Not everyone wants to keep creating passwords and accessing portals to get policy documents.”

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Posted 6 months ago

“It's not easy,with break down ,not be able to speak to some one ,he was helpful when I spoke to someone,I would been able to drive in my car, because it was amber warning,long wait,got it fixed next day.carol watson”

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Posted 7 months ago

Dial Direct is rated 4.3 based on 2,421 reviews