Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,132 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to renew my insurance and a lot cheaper than the best quote from Confused.com”

Helpful Report

Posted 40 minutes ago

“Very Good Communication”

Helpful Report

Posted 1 day ago

“I was very happy after talking to one of your phone operators who gave me a quote of £167(roughly,I can’t remember the exact amount),only to find that you actually charged me £184(again,roughly),is this normal practice ?.”

Helpful Report

Posted 1 week ago

“I was able to renew my vehicle cover without any need to search elsewhere for a better price - makes a change!”

Helpful Report

Posted 2 weeks ago

“Happy with service and a fair renewal price.”

Helpful Report

Posted 2 weeks ago

“I have given DD 4 stars. I approve of the reduction in price from last year. However, it is time to review this policy of charging an administration charge on top of the policy price. It is not an incentive to keeping customers, more of a punishment for loyalty. I see some of the reviews tell you this quite clearly. They feel. cheated. What is the point of having a protected NCD, then you lose a percentage of this through this very unfair admin charge. Having road breakdown assistance with RAC is a plus. I no longer auto renew as I like to make sure your price is still the best. Your phone operator that handled my renewal knew what he was doing, no fault with him. A Sutherlan SGM”

Helpful Report

Posted 2 weeks ago

“I pleased with receiving my paper copy my renewal.😀.”

Helpful Report

Posted 2 weeks ago

“Easy renewal, good priced insurance with very good policy app.”

Helpful Report

Posted 3 weeks ago

“Not had any problems”

Helpful Report

Posted 3 weeks ago

“Easy new renewal process. One problem! I asked for a printed format to be sent to me; nothing has arrived. I do not have a printer so would appreciate a certificate of insurance to be posted to me asap!!!!”

Helpful Report

Posted 4 weeks ago

“Competitive renewal price, which was very acceptable. Excellent telephone advisor who requested a paper copy for me, which arrived within a couple of days.”

Helpful Report

Posted 1 month ago

“Was happy with the quote and process of renewing”

Helpful Report

Posted 1 month ago

“Easy website to use. Costs are very reasonable. Haven’t needed to contact by phone.”

Helpful Report

Posted 1 month ago

“Good customer service, fair price's.”

Helpful Report

Posted 1 month ago

“I found this company very helpful with what I needed”

Helpful Report

Posted 2 months ago

“Good service”

Helpful Report

Posted 2 months ago

“I have been very satisfied with my dealings so far with Dial Direct. I have been with them for several years, though left them for a spell as I know it is wise to shop around.”

Helpful Report

Posted 2 months ago

“Good cover, good price.”

Helpful Report

Posted 2 months ago

“Good price and efficient service. Policy Document arrived promptly but had to chase for Certificate of Insurance, which then did come quickly.”

Helpful Report

Posted 2 months ago

“When need to contact quite good communications.”

Helpful Report

Posted 2 months ago

Dial Direct is rated 4.3 based on 3,132 reviews