Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff are helpful and the process is easier than with many call centres. My only issue is the length of time i waited for a repair because you have no repair shops in my area. My car had to go 70 miles for repair and that was after 4 months. Still not back but i do have a courtesy car for which i am grateful.”

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Posted 5 days ago

“Very Good prices ,so long as everything goes through first time, Charge £20 extra if there is an issue, that happened last year , This year was fine”

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Posted 2 weeks ago

“Customer Service good 👍”

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Posted 3 weeks ago

“I was happy with my first years quote but the increase of £700 was disappointing considering my driving history and no claims bonus, but after complaint and bringing that price back down around £600 I was happy. I just hope this doesn’t occur again when I renew in December 2026”

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Posted 4 weeks ago

“Happy with the service you offer and the competitive price along with the RAC additions”

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Posted 1 month ago

“Prompt and competitive quotation.”

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Posted 1 month ago

“Reasonable price for the level of cover.”

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Posted 1 month ago

“Competitive quote when compared to others. Easy renewals.”

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Posted 1 month ago

“on this years renewal I did manage to get a human response, which resulted in a much quicker completion of the queries. It would be far quicker method of keeping customers happy and relieved to use the older system of human contact. Thanks Direct ,keep to humans and not machine driven responders. A much better system .”

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Posted 1 month ago

“Good level of cover Very competitive premium. Company alerted me to an error in my application which saved me £70 .”

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Posted 1 month ago

“Spoke to an agent who was most helpful and pleasant. Was really surprised that the cost had gone down which was great, my previous insurers increased premiums every year despite no claims so thank you”

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Posted 1 month ago

“Easy auto renewal, price cheaper than last year and very competitive so no reason to change.”

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Posted 1 month ago

“Good service thank you very good renewal”

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Posted 2 months ago

“No hassle.Good value.”

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Posted 2 months ago

“Quickly renewed, slight increase in cost,only about a fiver. Very pleased with that.”

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Posted 2 months ago

“Just good customer service at a good price”

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Posted 2 months ago

“Very good company simple to set up”

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Posted 2 months ago

“Very cheap and gave the correct product I needed many thanks, The only thing I was (desperately) unhappy with was the shambles in paying I had a terrible experience, what a nightmare I simply have never know such a shambolic performance trying to pay , when I phoned up to pay they had all the details then they informed me everything was good and that they would take payment, so I go and think I’m covered only to get a letter in the post saying otherwise, I use my license as my living I need to know I’m covered 100%, this has happened twice now the payment should be taken right away not a month later what a mess I’ve never know it before you really need to sort this out, ie i phone up give the card details take payment there an then job done it’s a simple process . I will see next time if there’s any improvement in this side things as to wether I will renew next time or not, ( when I give my card details I expect payment to be taken immediately over the phone not a month later it’s a joke. Please sort your payment section out , Many thanks, G. Smerdon.”

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Posted 2 months ago

“My original review was read and acted upon, this really impressed me!”

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Posted 3 months ago

“Competitive premiums and renewals not increased to unreasonable levels, for existing customers”

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Posted 3 months ago

Dial Direct is rated 4.3 based on 3,483 reviews