Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good But would have liked to decrease excess but j was told couldn’t do it ??”

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Posted 1 week ago

“My second year, generally pretty happy except that payments cant be made via account if one should be missed.”

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Posted 3 weeks ago

“Ai have used Dial direct for a few years . I have found the price for my car insurance very reasonable. The website is easy to use. They keep you informed of any changes and give you plenty of time when you insurance is due.”

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Posted 3 weeks ago

“Very competitive on price - very good service and information on renewals - I would recommend to everyone”

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Posted 1 month ago

“Couldn't be happier. Very good service.”

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Posted 1 month ago

“I’m happy with the service you provided for me for the past few years.”

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Posted 1 month ago

“Initially they renewed my policy without advising me of the price. I contacted them and the next renewal they assured me I will be advised of cost of policy before renewal proceeds.”

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Posted 1 month ago

“I haven’t needed to claim so far, so can’t comment on that, but happy I’m covered by the RAC. So far happy.”

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Posted 1 month ago

“Polite and efficient”

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Posted 2 months ago

“I'm like most drivers in as much as you are always looking to improve or equal your previous policy price. Dial direct are currently better all round In policy offerings inclusive of breakdown cover and all the other parts of the add on extras. Comparison Sites take note your not good enough!! 4 stars because I've never needed to make a claim.”

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Posted 2 months ago

“Dial Direct sorted out problems with communications,and resolved issues to a satisfactory conclusion.”

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Posted 2 months ago

“They actually kept my premium below my previous years premium with them ... All i wanted was fully comp cover at a price thats fair ... and they came through and I got just that ! Not had any need to contact their customer service - regardless of this they are worth taking a look at !”

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Posted 2 months ago

“You came up with motor cover at a good price.”

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Posted 2 months ago

“Straightforward - reasonably priced, and, unusually, no increase, which is the usual scenario after a competitive first contract - use of another car not owned by myself is a potential rare bonus these days”

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Posted 2 months ago

“I've had a very good experience thus far with Dial direct, decent pricing and great communication.”

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Posted 2 months ago

“Was cheaper than anything else around”

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Posted 2 months ago

“They are a good company to be with ,the price is right ,they are friendly and ready to give advise if necessary. I hope to be with them again next year god willing”

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Posted 2 months ago

“Very easy to renew. Matched price given by a n other, so renewed with you.”

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Posted 2 months ago

“A reduction in this years premium was very welcome. Easy renewal and compares well with similar offers elsewhere, both in price and content. No issues, no claims made yet (and it will hopefully stay that way).”

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Posted 2 months ago

“Completely professional in explaining car insurance options”

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Posted 2 months ago

Dial Direct is rated 4.4 based on 3,631 reviews