Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,394 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quickly renewed, slight increase in cost,only about a fiver. Very pleased with that.”

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Posted 5 hours ago

“Just good customer service at a good price”

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Posted 6 days ago

“Very good company simple to set up”

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Posted 1 week ago

“Very cheap and gave the correct product I needed many thanks, The only thing I was (desperately) unhappy with was the shambles in paying I had a terrible experience, what a nightmare I simply have never know such a shambolic performance trying to pay , when I phoned up to pay they had all the details then they informed me everything was good and that they would take payment, so I go and think I’m covered only to get a letter in the post saying otherwise, I use my license as my living I need to know I’m covered 100%, this has happened twice now the payment should be taken right away not a month later what a mess I’ve never know it before you really need to sort this out, ie i phone up give the card details take payment there an then job done it’s a simple process . I will see next time if there’s any improvement in this side things as to wether I will renew next time or not, ( when I give my card details I expect payment to be taken immediately over the phone not a month later it’s a joke. Please sort your payment section out , Many thanks, G. Smerdon.”

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Posted 2 weeks ago

“My original review was read and acted upon, this really impressed me!”

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Posted 2 weeks ago

“Competitive premiums and renewals not increased to unreasonable levels, for existing customers”

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Posted 1 month ago

“Very good service and really listened when I filled in an online survey.”

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Posted 1 month ago

“Competitive pricing with little increase when renewing”

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Posted 1 month ago

“good price and very good service keep it up been with you 2 years now”

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Posted 1 month ago

“They managed to provide me with the insurance policy to suit my needs and save me money at the same time.”

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Posted 1 month ago

“My second year with dialdirect. Pleased to say I haven’t needed to use their services but good to know they’re there if the need arises.”

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Posted 1 month ago

“Staff Good value for money. Helpfull staff. Sorted any problems out quickly.”

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Posted 2 months ago

“The price, cover and service very good. However I am a bit disappointed with the person I dealt with as they said they would send my documents in paper form to my address but have never received them and that was over a month a go.”

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Posted 2 months ago

“always helpful and get a good price”

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Posted 2 months ago

“When i phoned up two days before the policy was due to start I was told the certificate of insurance would be delivered by post two weeks after insurance start date, it never ever appeared, i had a bit of difficulty trying to download the proof online and print.”

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Posted 2 months ago

“It was easy to renew my car insurance on line. I compared the prise quoted against other companies giving the same conditions and decided, even though it wa not the cheapest, that I would stay with Dial Direct. The price differences were minimal.”

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Posted 2 months ago

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Posted 2 months ago

“I was able to negotiate car insurance for lower than the previous year, and significantly lower than the latest demanded.”

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Posted 2 months ago

“Overall very good. Have been with them for a long time”

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Posted 2 months ago

“Very happy with my car insurance premium”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,394 reviews