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Dial Direct Reviews

4.3 Rating 2,421 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

4.3

Based on 2,421 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 5 star review on 16th June 2023

Dial Direct 5 star review on 26th December 2022

Dial Direct 5 star review on 21st August 2022

Dial Direct 5 star review on 3rd April 2022

Dial Direct 1 star review on 30th December 2021

Dial Direct 1 star review on 23rd October 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was very competative, and the company seemed very fair in their quote. I have not had a reason to test their reaction to a claim , and so cannot comment on this aspect of their care. This is the only reason that I have not given them 5 stars.”

Posted 1 week ago

“Always competitive on prices and have renewed my policy for the third consecutive year”

Posted 2 weeks ago

“Self serve Car Insurance. Alteration and adjustment transaction fees ...... I'm sat at my p.c updating my details to keep within the law of the land in the comfort of my own home Only to be charged an adjusting fee. £25 Easy to use.”

Posted 1 month ago

“I received my quote to renew my insurance. I thought this was quite expensive so queried this with a sales person who immediately was able to give a discount which I accepted. I consider this as fair service.”

Posted 1 month ago

“Excellent service, no problems with having a claim, very efficient with repairs, good value for money”

Posted 1 month ago

“staff pleasant, polite and efficient.”

Posted 1 month ago

“Very easy to arrange insurance and good price at the moment for renewal quote”

Posted 1 month ago

“They are the best insurance deal around for the benefits”

Posted 2 months ago

“Thankfully I haven't had any accidents to date, and I hope I never will, so I haven't had to call on Dial Direct in a bad way, only to pay my Insurance.”

Posted 2 months ago

“Initial quote for continuing was significantly higher than previous year despite no claims etc. After feedback, DD contacted me and gave a reduced quote which was more in line with expectations. Would have been nice to have the amended quote initially to avoid having to query cost.”

Posted 2 months ago

“Quite satisfied with the whole transaction, easy to do on line. What I wasn't happy with was the jump in price, yes I could have got cheaper. Yes I could probably negotiated a better price with them. But didn't have the time. And the probably realise this, as do many other insurance companies. Or it's the same old, you was a new customer last year,. Look after your old clients!”

Posted 2 months ago

“Always found the Company to be very helpful and having the RAC breakdown cover has been a great addition. The customer service agents are friendly and helpful”

Posted 2 months ago

“Well they renewed my policy. however My premiums doubled because of an accident that wasn't my fault mind boggling tbh”

Posted 3 months ago

“2nd year with dial direct. Couldn't find a better quote anywhere.”

Posted 3 months ago

“After receiving my renewal price I shopped around and Dial Direct were the cheapest which is why I stayed another year”

Posted 3 months ago

“I am quite happy with the service provided by Dial Direct, my car insurance with DD is a few years, easy to renew with reasonable price and I have no complain so far and I recommend other s to use Dial direct . Thank you.”

Posted 3 months ago

“Haven't had any real contact to speak of but found price to be one of the most competitive for the benefits supplied.”

Posted 3 months ago

“I've been with Dial Direct for a couple of year's now. Very easy to use site, keeps you well informed. Good price too.”

Posted 4 months ago

“I have never done renewals with same company before but dial direct seem unlike other insurers and want to keep your business, the renewals are competitive so I have can and car with them for last few years.”

Posted 4 months ago

“Very competitive and easy to deal with”

Posted 4 months ago

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Dial Direct is rated 4.3 based on 2,421 reviews