Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,045 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,045 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive renewal price, which was very acceptable. Excellent telephone advisor who requested a paper copy for me, which arrived within a couple of days.”

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Posted 16 hours ago

“Was happy with the quote and process of renewing”

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Posted 2 days ago

“Easy website to use. Costs are very reasonable. Haven’t needed to contact by phone.”

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Posted 1 week ago

“Good customer service, fair price's.”

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Posted 1 week ago

“I found this company very helpful with what I needed”

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Posted 2 weeks ago

“Good service”

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Posted 2 weeks ago

“I have been very satisfied with my dealings so far with Dial Direct. I have been with them for several years, though left them for a spell as I know it is wise to shop around.”

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Posted 2 weeks ago

“Good cover, good price.”

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Posted 2 weeks ago

“Good price and efficient service. Policy Document arrived promptly but had to chase for Certificate of Insurance, which then did come quickly.”

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Posted 3 weeks ago

“When need to contact quite good communications.”

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Posted 3 weeks ago

“No nonsense! Car insurance at an affordable price!”

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Posted 1 month ago

“The main thing is that after I received my renewal I was able to speak to an agent easily which is unusual these days. Efficient and reasonably priced policy that served my needs.”

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Posted 1 month ago

“Very happy with Dial Direct.”

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Posted 1 month ago

“good service”

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Posted 1 month ago

“Dial Direct reduce the cost of my renewal, the first company to do this in years”

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Posted 1 month ago

“Great price for my car insurance, hopefully next year will be just has GOOD”

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Posted 1 month ago

“Renewing the policy with DD was easy enough, phone people fine. The 'crunch' will come if and when it comes to paying out - as I've discovered with insurers in the past.”

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Posted 1 month ago

“Very efficeint good service thanks :)”

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Posted 1 month ago

“Easy to renew without being ripped off great policy with added benefits”

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Posted 2 months ago

“Overall the treatment I received from DD was very good. Ultimately I was treated with compassion and understanding. I had one seriously bad experience, when I made contact with the helpline. Obviously I was dealing with an out of office hours contractor. I made my point some time ago, with a bona fide DD lady. She was brilliant and recorded my concerns. Hence only 4 stars on this occasion.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,045 reviews