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Dial Direct Reviews

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

4.3

Based on 2,443 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 5 star review on 16th June 2023

Dial Direct 5 star review on 26th December 2022

Dial Direct 5 star review on 21st August 2022

Dial Direct 5 star review on 3rd April 2022

Dial Direct 1 star review on 30th December 2021

Dial Direct 1 star review on 23rd October 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with the service received, however do feel that I could have had a courtesy call when my policy came up for renewal to discuss the reason for the increase etc. Luckily I have not claimed in the 3 years I have been with Dial Direct but I have also had no contact from customer service as a courtesy.”

Posted 6 months ago

“Competitive”

Posted 6 months ago

“Decent price for my renewal,!”

Posted 6 months ago

“Cheap, polite advisors and the service was handled very efficiently.”

Posted 6 months ago

“The whole process was efficient and eventually customer serviced”

Posted 6 months ago

“I would highly recommend Dial Direct as a car insurance provider as I've had no issues with them or the online portal for managing my insurance policy. However, I would like to make a suggestion that if a customer calls to make a claim on their car insurance, because of an accident, etc, and the vehicle is written off then the policy should automatically be cancelled, even if it means a conversation immediately with the customer. This to me seems logical as you cannot insure a car that no longer exists however, after my car was written off in an accident on 6th July, Dial Direct continues to take 3 more direct debit payments from me as "I" hadn't cancelled the policy. I've had numerous conversations with Dial Direct about the accident and at no point was I instructed that cancelling the policy would need to be done separately by me and not automatically as part of the claim. Now I'm being told that it will be cancelled with immediate effect and I'll lose the money paid in the last 3 payments.”

Posted 6 months ago

“Awesome, thanks dial direct.”

Posted 6 months ago

“Renewal price was cheaper than those on comparison web sites but alas did get cheaper quotes nearer renewal time but had already agreed to renew with DD. Luckily I have had no need to use them for any insurance claims so cannot comment on this aspect of the company. They do send postal copies, whereas some only send electronic, unfortunately my printer isn't working and not an item I can afford to replace. For that reason I would happily recommend them along with fact they were a lot cheaper than other suppliers and the increase to my premium was small, compared to some companies the media hype about the doubling of insurance premiums didn't help - although saying that when I first started checking them out there were a number of ridiculous prices quoted.”

Posted 6 months ago

“This is the second year of being a customer with Dial Direct found my renewal premium competitive,only had to ring customer services once found the agent helpful.So far so good”

Posted 6 months ago

“Renewed my car insurance and recovery service with Direct Dial. Thankfully so far I haven't put in a claim, so I can't speak for that side of the service. I do shop around annually for the best price/deal, but was happy with the renewal. So far so good.”

Posted 6 months ago

“Luckily I've not had to make an insurance claim so I can't comment on their suppory but when my renewal came around the slight increase in subscription was, I felt, acceptable. Far better than the way so called 'loyal customers' are treated by other insurers.”

Posted 6 months ago

“Efficient service”

Posted 6 months ago

“I have only had experience with this company in obtaining and renewing a policy, both acts were quite simply and straight forward with no problems.”

Posted 6 months ago

“just renewed. No experience of customer service as have not had any claims.”

Posted 6 months ago

“Premium increased but not by much. Quick prompt to my enquiries.”

Posted 6 months ago

“Had to make a claim it was made so easy to sort out so I stayed with the company for a second year.”

Posted 6 months ago

“The only complaint I have is you don't send out the policy. I don't have a printer so I can't print it out.”

Posted 6 months ago

“Best renewable quote went up in second year but not by much better than other quotes I had good quality for wat they offer you 👌”

Posted 6 months ago

“Easy to access ,obtain and accept a very reasonable quote.”

Posted 7 months ago

“Dial direct never fails they live up to their sales pitch and deliver each time. No messing around nothing hidden no last minute price add on's.”

Posted 7 months ago

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Dial Direct is rated 4.3 based on 2,443 reviews