Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had no problem so far”

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Posted 5 months ago

“I would like to say that up to now i have found them just what I need from a insurance company this year at least the price went down very pleased keep up the good work thank you 👍🏻”

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Posted 5 months ago

“Hi very happy with the service I have received over the years have been very helpful and stress free thank you.”

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Posted 5 months ago

“Still waiting for a paper copy of insurance document as requested.”

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Posted 5 months ago

“Easy and competitive, thank you.”

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Posted 5 months ago

“What would make me happy would be for Dial Direct to make a loyalty scheme whereas when I recommend somebody (as I have) to Dial Direct, I would be compensated.”

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Posted 6 months ago

“Happy with uk call center but not happy with South africa call center don't understand them”

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Posted 6 months ago

“Easy to get a quote and easy to set up my car insurance. Very happy with the service.”

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Posted 6 months ago

“Very easy to renew my insurance”

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Posted 6 months ago

“Competitive price for the cover provided”

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Posted 6 months ago

“Happy with the price but needed customer service which was a bit of a hard job. Could not understand what he was saying nor could he understand me. Did make me think was it worth all the hassle.”

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Posted 6 months ago

“Easy to renew and being cheeper than last year was more than happy to stay with them”

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Posted 6 months ago

“good cover price, easy to renew no problems with dialdirect and sent a copy of the policy by post. much appreciated.”

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Posted 6 months ago

“good price good service took no time at all to renew”

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Posted 6 months ago

“Easy to renew my insurance and a lot cheaper than the best quote from Confused.com”

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Posted 6 months ago

“Very Good Communication”

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Posted 6 months ago

“I was very happy after talking to one of your phone operators who gave me a quote of £167(roughly,I can’t remember the exact amount),only to find that you actually charged me £184(again,roughly),is this normal practice ?.”

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Posted 7 months ago

“I was able to renew my vehicle cover without any need to search elsewhere for a better price - makes a change!”

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Posted 7 months ago

“Happy with service and a fair renewal price.”

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Posted 7 months ago

“I have given DD 4 stars. I approve of the reduction in price from last year. However, it is time to review this policy of charging an administration charge on top of the policy price. It is not an incentive to keeping customers, more of a punishment for loyalty. I see some of the reviews tell you this quite clearly. They feel. cheated. What is the point of having a protected NCD, then you lose a percentage of this through this very unfair admin charge. Having road breakdown assistance with RAC is a plus. I no longer auto renew as I like to make sure your price is still the best. Your phone operator that handled my renewal knew what he was doing, no fault with him. A Sutherlan SGM”

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Posted 7 months ago

Dial Direct is rated 4.3 based on 3,483 reviews