Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,987 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal process very easy to complete”

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Posted 7 months ago

“Easy renewal, very reasonable price.would recommend.”

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Posted 7 months ago

“Good price”

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Posted 7 months ago

“Despite the above inflation premium increase decided to go with DD another year. Renewing was easy.”

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Posted 7 months ago

“My renewal quote was dearer than last year and was a little more expensive than the best on comparison web-sites. Since none of the offers was from a company I'd heard of before, I decided 'better the devil you know'.”

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Posted 7 months ago

“price only just came in as many other insurance companys but as always been satisfied with the service provided”

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Posted 7 months ago

“Found dealing with you Fine and polite. However I had to push for a reduction in new quote for 2024. It would be far better for existing customers loyalty to be rewarded. Graham Turner - Halifax - Yorkshire”

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Posted 7 months ago

“Spoke on the phone to renew my policy the young lady was very helpful explaining everything very well all went smoothly very satisfied.”

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Posted 7 months ago

“Easy to deal with by phone - and got a good price!”

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Posted 7 months ago

“After my car was damaged in supermarket car park when I was not in it,my claim was dealt with quickly and efficiently by very helpful staff”

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Posted 7 months ago

“Ease of renewal & payment”

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Posted 8 months ago

“The way you sorted out my payment details , because of the problem we had with my bank card , I would like to see cheaper primuims for very loyal customers like me ,”

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Posted 8 months ago

“Very good service and the right price and very helpful”

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Posted 8 months ago

“Very helpful and easy to speak to someone .”

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Posted 8 months ago

“They listen to my complaints and resolved my issues.”

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Posted 8 months ago

“The price I was first quoted was a fairly big increase but after phoning and explaining that it was too expensive, the price was reduced. The company is good but for long term customers there is no loyalty from the company.”

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Posted 8 months ago

“Good value cover”

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Posted 8 months ago

“I happy because the customer service is good and the quote for my car insurance find cheaper than any other insurance company A to Z explain by customer service”

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Posted 8 months ago

“Competitive pricing”

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Posted 8 months ago

“Good service and fair price.”

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Posted 8 months ago

Dial Direct is rated 4.3 based on 2,987 reviews