Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,984 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,984 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They give me a great deal with less hassle Highly recommend them”

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Posted 3 months ago

“Competitive pricing”

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Posted 3 months ago

“Good service and quotes. I have not had to make a claim to date but hope this would be easy should the need ever arise.”

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Posted 3 months ago

“Price very good service excellent. Back up good.”

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Posted 4 months ago

“I am happy with service so far , easy to deal with, I recommend others to use it.”

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Posted 4 months ago

“Renewal was ok this time and lady on phone was very helpful. Actually less than last year for a change.”

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Posted 4 months ago

“Was quick and easy to renew as I had left it to just two days before renewal. Had a lovely person on the phone. Very helpful. Thuu it s is my third year now. Not made a claim so can’t comment on thst”

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Posted 4 months ago

“i was quoted a reasonable price and every thing went through ok .i was pleased with the service i got thankyou”

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Posted 4 months ago

“good renewal price for our car insurance, good level of cover provided”

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Posted 4 months ago

“Nice helpful manner on the phone. Did as they said they would. Nice reliable service”

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Posted 5 months ago

“I was pleased with the cost but found it difficult to contact staff with a query. Also, I recommended this agency to my daughter. The cost of taking a policy with you was exorbitant.”

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Posted 5 months ago

“The cost of my insurance reflects the standard of the product I bought I hope dail direct can maintain the same level of insurance in the future without increasing costs to loyal customers 👌”

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Posted 5 months ago

“Overall the service has been very good really competitive with quotes compared to a lot of other companies. Only negative was I got charged an administration fee that wasn’t by fault it was my bank that stopped payment I did explain everything to them but still got charged 🤷”

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Posted 5 months ago

“Actually lowered my premium from last year to this, which is definitely how it should be. Haven't had to claim so, can't comment on their systems or communication. So far can't fault them however.”

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Posted 5 months ago

“Auto renew set up but I did have to call after my car insurance expired as I had still not received the printed documents as requested. They were sent again and received within the next 5+ days.”

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Posted 6 months ago

“Happy enough with the process. However, I did ask for the insurance to be automatically renewed and for a copy of insurance docs to be sent through the post. I have received them by email but not through the post. Also, had no confirmation that my car insurance will not renew automatically. It is as though they ignored these requests.”

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Posted 6 months ago

“Organised quickly”

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Posted 6 months ago

“They covered everything we asked for at reasonable price”

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Posted 6 months ago

“Always reachable there to assist when needed.helpful”

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Posted 6 months ago

“All good I am happy.”

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Posted 6 months ago

Dial Direct is rated 4.3 based on 2,984 reviews