Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was cheaper than anything else around”

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Posted 4 months ago

“They are a good company to be with ,the price is right ,they are friendly and ready to give advise if necessary. I hope to be with them again next year god willing”

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Posted 4 months ago

“Very easy to renew. Matched price given by a n other, so renewed with you.”

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Posted 4 months ago

“A reduction in this years premium was very welcome. Easy renewal and compares well with similar offers elsewhere, both in price and content. No issues, no claims made yet (and it will hopefully stay that way).”

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Posted 4 months ago

“Completely professional in explaining car insurance options”

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Posted 4 months ago

“Very good service”

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Posted 4 months ago

“The staff are helpful and the process is easier than with many call centres. My only issue is the length of time i waited for a repair because you have no repair shops in my area. My car had to go 70 miles for repair and that was after 4 months. Still not back but i do have a courtesy car for which i am grateful.”

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Posted 5 months ago

“Very Good prices ,so long as everything goes through first time, Charge £20 extra if there is an issue, that happened last year , This year was fine”

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Posted 5 months ago

“Customer Service good 👍”

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Posted 5 months ago

“I was happy with my first years quote but the increase of £700 was disappointing considering my driving history and no claims bonus, but after complaint and bringing that price back down around £600 I was happy. I just hope this doesn’t occur again when I renew in December 2026”

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Posted 5 months ago

“Happy with the service you offer and the competitive price along with the RAC additions”

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Posted 5 months ago

“Prompt and competitive quotation.”

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Posted 5 months ago

“Reasonable price for the level of cover.”

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Posted 6 months ago

“Competitive quote when compared to others. Easy renewals.”

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Posted 6 months ago

“on this years renewal I did manage to get a human response, which resulted in a much quicker completion of the queries. It would be far quicker method of keeping customers happy and relieved to use the older system of human contact. Thanks Direct ,keep to humans and not machine driven responders. A much better system .”

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Posted 6 months ago

“Good level of cover Very competitive premium. Company alerted me to an error in my application which saved me £70 .”

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Posted 6 months ago

“Spoke to an agent who was most helpful and pleasant. Was really surprised that the cost had gone down which was great, my previous insurers increased premiums every year despite no claims so thank you”

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Posted 6 months ago

“Easy auto renewal, price cheaper than last year and very competitive so no reason to change.”

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Posted 6 months ago

“Good service thank you very good renewal”

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Posted 6 months ago

“No hassle.Good value.”

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Posted 6 months ago

Dial Direct is rated 4.4 based on 3,660 reviews