Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car insurance ticked all my boxes again. The increase in cost was reasonable compared to others and no hidden costs.”

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Posted 2 months ago

“The customer service is very good”

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Posted 2 months ago

“Very good company. I have been with this company for four year and have not needed to change, the yearly price increases are very little and I have not been able to get a better price elsewhere.”

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Posted 2 months ago

“When making a claim it went through very good and responsive”

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Posted 2 months ago

“was able to speedily make amendments to my policy, so happy there, monthly premium dropped by £9.00 per month, so happy there too, however not at all happy ay being charged £25.00 to make amendments only 6 days after receiving quote.”

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Posted 2 months ago

“I have just renewed my policy after one year and have had no problems so far. I had one contact only with the company in my first year and was very satisfied with their service also my renewal was reduced this year so very pleased.”

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Posted 2 months ago

“Competitive pricing and efficient service.”

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Posted 3 months ago

“Nice Care their customers”

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Posted 3 months ago

“I have been with Dial Direct for several years now for my motor insurance. I was really pleased that they came in with a reduced quotation at renewal this year. Also, the telephone operator who took my policy acceptance call was very competent, polite and helpful. Very happy to be customer with them.”

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Posted 3 months ago

“Have been with dial direct for a, few years, no need to look around for a better deal, towards the end of the years contract they send me a new proposal, always been pleased with their new contract.”

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Posted 3 months ago

“I have been with dial direct 15 years and they do a fantastic job job 5 stars”

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Posted 3 months ago

“Easy to renew annually”

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Posted 3 months ago

“Ok so far no problem”

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Posted 4 months ago

“Been with Direct for couple of years and find them very good to deal with, keep me updated and keep price of car insurance good value 👍”

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Posted 4 months ago

“They give me a great deal with less hassle Highly recommend them”

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Posted 5 months ago

“Competitive pricing”

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Posted 5 months ago

“Good service and quotes. I have not had to make a claim to date but hope this would be easy should the need ever arise.”

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Posted 5 months ago

“Price very good service excellent. Back up good.”

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Posted 5 months ago

“I am happy with service so far , easy to deal with, I recommend others to use it.”

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Posted 5 months ago

“Renewal was ok this time and lady on phone was very helpful. Actually less than last year for a change.”

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Posted 5 months ago

Dial Direct is rated 4.3 based on 3,048 reviews