Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the service you offer and the competitive price along with the RAC additions”

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Posted 2 months ago

“Prompt and competitive quotation.”

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Posted 2 months ago

“Reasonable price for the level of cover.”

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Posted 2 months ago

“Competitive quote when compared to others. Easy renewals.”

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Posted 2 months ago

“on this years renewal I did manage to get a human response, which resulted in a much quicker completion of the queries. It would be far quicker method of keeping customers happy and relieved to use the older system of human contact. Thanks Direct ,keep to humans and not machine driven responders. A much better system .”

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Posted 3 months ago

“Good level of cover Very competitive premium. Company alerted me to an error in my application which saved me £70 .”

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Posted 3 months ago

“Spoke to an agent who was most helpful and pleasant. Was really surprised that the cost had gone down which was great, my previous insurers increased premiums every year despite no claims so thank you”

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Posted 3 months ago

“Easy auto renewal, price cheaper than last year and very competitive so no reason to change.”

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Posted 3 months ago

“Good service thank you very good renewal”

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Posted 3 months ago

“No hassle.Good value.”

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Posted 3 months ago

“Quickly renewed, slight increase in cost,only about a fiver. Very pleased with that.”

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Posted 3 months ago

“Just good customer service at a good price”

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Posted 4 months ago

“Very good company simple to set up”

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Posted 4 months ago

“Very cheap and gave the correct product I needed many thanks, The only thing I was (desperately) unhappy with was the shambles in paying I had a terrible experience, what a nightmare I simply have never know such a shambolic performance trying to pay , when I phoned up to pay they had all the details then they informed me everything was good and that they would take payment, so I go and think I’m covered only to get a letter in the post saying otherwise, I use my license as my living I need to know I’m covered 100%, this has happened twice now the payment should be taken right away not a month later what a mess I’ve never know it before you really need to sort this out, ie i phone up give the card details take payment there an then job done it’s a simple process . I will see next time if there’s any improvement in this side things as to wether I will renew next time or not, ( when I give my card details I expect payment to be taken immediately over the phone not a month later it’s a joke. Please sort your payment section out , Many thanks, G. Smerdon.”

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Posted 4 months ago

“My original review was read and acted upon, this really impressed me!”

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Posted 4 months ago

“Competitive premiums and renewals not increased to unreasonable levels, for existing customers”

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Posted 5 months ago

“Very good service and really listened when I filled in an online survey.”

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Posted 5 months ago

“Competitive pricing with little increase when renewing”

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Posted 5 months ago

“good price and very good service keep it up been with you 2 years now”

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Posted 5 months ago

“They managed to provide me with the insurance policy to suit my needs and save me money at the same time.”

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Posted 5 months ago

Dial Direct is rated 4.3 based on 3,578 reviews