Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,323 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,323 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price is the main thing. As I have recommended Dial Direct to others who have used you, I believe Dial Direct should reward me and acknowledge my efforts.”

Helpful Report

Posted 1 month ago

“Had no problem so far”

Helpful Report

Posted 1 month ago

“I would like to say that up to now i have found them just what I need from a insurance company this year at least the price went down very pleased keep up the good work thank you 👍🏻”

Helpful Report

Posted 2 months ago

“Hi very happy with the service I have received over the years have been very helpful and stress free thank you.”

Helpful Report

Posted 2 months ago

“Still waiting for a paper copy of insurance document as requested.”

Helpful Report

Posted 2 months ago

“Easy and competitive, thank you.”

Helpful Report

Posted 2 months ago

“What would make me happy would be for Dial Direct to make a loyalty scheme whereas when I recommend somebody (as I have) to Dial Direct, I would be compensated.”

Helpful Report

Posted 2 months ago

“Happy with uk call center but not happy with South africa call center don't understand them”

Helpful Report

Posted 2 months ago

“Easy to get a quote and easy to set up my car insurance. Very happy with the service.”

Helpful Report

Posted 2 months ago

“Very easy to renew my insurance”

Helpful Report

Posted 2 months ago

“Competitive price for the cover provided”

Helpful Report

Posted 2 months ago

“Happy with the price but needed customer service which was a bit of a hard job. Could not understand what he was saying nor could he understand me. Did make me think was it worth all the hassle.”

Helpful Report

Posted 2 months ago

“Easy to renew and being cheeper than last year was more than happy to stay with them”

Helpful Report

Posted 2 months ago

“good cover price, easy to renew no problems with dialdirect and sent a copy of the policy by post. much appreciated.”

Helpful Report

Posted 2 months ago

“good price good service took no time at all to renew”

Helpful Report

Posted 3 months ago

“Easy to renew my insurance and a lot cheaper than the best quote from Confused.com”

Helpful Report

Posted 3 months ago

“Very Good Communication”

Helpful Report

Posted 3 months ago

“I was very happy after talking to one of your phone operators who gave me a quote of £167(roughly,I can’t remember the exact amount),only to find that you actually charged me £184(again,roughly),is this normal practice ?.”

Helpful Report

Posted 3 months ago

“I was able to renew my vehicle cover without any need to search elsewhere for a better price - makes a change!”

Helpful Report

Posted 3 months ago

“Happy with service and a fair renewal price.”

Helpful Report

Posted 3 months ago

Dial Direct is rated 4.3 based on 3,323 reviews