Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,133 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No nonsense! Car insurance at an affordable price!”

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Posted 2 months ago

“The main thing is that after I received my renewal I was able to speak to an agent easily which is unusual these days. Efficient and reasonably priced policy that served my needs.”

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Posted 2 months ago

“Very happy with Dial Direct.”

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Posted 2 months ago

“good service”

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Posted 2 months ago

“Dial Direct reduce the cost of my renewal, the first company to do this in years”

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Posted 3 months ago

“Great price for my car insurance, hopefully next year will be just has GOOD”

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Posted 3 months ago

“Renewing the policy with DD was easy enough, phone people fine. The 'crunch' will come if and when it comes to paying out - as I've discovered with insurers in the past.”

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Posted 3 months ago

“Very efficeint good service thanks :)”

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Posted 3 months ago

“Easy to renew without being ripped off great policy with added benefits”

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Posted 3 months ago

“Overall the treatment I received from DD was very good. Ultimately I was treated with compassion and understanding. I had one seriously bad experience, when I made contact with the helpline. Obviously I was dealing with an out of office hours contractor. I made my point some time ago, with a bona fide DD lady. She was brilliant and recorded my concerns. Hence only 4 stars on this occasion.”

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Posted 3 months ago

“The car insurance ticked all my boxes again. The increase in cost was reasonable compared to others and no hidden costs.”

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Posted 3 months ago

“The customer service is very good”

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Posted 4 months ago

“Very good company. I have been with this company for four year and have not needed to change, the yearly price increases are very little and I have not been able to get a better price elsewhere.”

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Posted 4 months ago

“When making a claim it went through very good and responsive”

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Posted 4 months ago

“was able to speedily make amendments to my policy, so happy there, monthly premium dropped by £9.00 per month, so happy there too, however not at all happy ay being charged £25.00 to make amendments only 6 days after receiving quote.”

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Posted 4 months ago

“I have just renewed my policy after one year and have had no problems so far. I had one contact only with the company in my first year and was very satisfied with their service also my renewal was reduced this year so very pleased.”

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Posted 4 months ago

“Competitive pricing and efficient service.”

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Posted 4 months ago

“Nice Care their customers”

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Posted 4 months ago

“I have been with Dial Direct for several years now for my motor insurance. I was really pleased that they came in with a reduced quotation at renewal this year. Also, the telephone operator who took my policy acceptance call was very competent, polite and helpful. Very happy to be customer with them.”

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Posted 4 months ago

“Have been with dial direct for a, few years, no need to look around for a better deal, towards the end of the years contract they send me a new proposal, always been pleased with their new contract.”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 3,133 reviews