Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,394 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The eventual price of the insurance came down dramatically after several abortive attempts speaking to customer services. I was given three different quotes by three different people but the last person (Shada) was very helpful and payment went through at the lower price without a problem. At one point, I was so frustrated as I was given 2 different quotes by the second assistant that I asked to speak to a Supervisor and the assistant cut me off.”

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Posted 2 months ago

“Good service so far!”

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Posted 3 months ago

“Straightforward to use”

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Posted 3 months ago

“Dealt with in a courteous manner, with assistance to talk to the correct department.”

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Posted 3 months ago

“Dial Direct is a good insurance at a good price.”

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Posted 3 months ago

“Price is the main thing. As I have recommended Dial Direct to others who have used you, I believe Dial Direct should reward me and acknowledge my efforts.”

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Posted 3 months ago

“Had no problem so far”

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Posted 3 months ago

“I would like to say that up to now i have found them just what I need from a insurance company this year at least the price went down very pleased keep up the good work thank you 👍🏻”

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Posted 3 months ago

“Hi very happy with the service I have received over the years have been very helpful and stress free thank you.”

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Posted 3 months ago

“Still waiting for a paper copy of insurance document as requested.”

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Posted 3 months ago

“Easy and competitive, thank you.”

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Posted 3 months ago

“What would make me happy would be for Dial Direct to make a loyalty scheme whereas when I recommend somebody (as I have) to Dial Direct, I would be compensated.”

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Posted 3 months ago

“Happy with uk call center but not happy with South africa call center don't understand them”

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Posted 3 months ago

“Easy to get a quote and easy to set up my car insurance. Very happy with the service.”

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Posted 3 months ago

“Very easy to renew my insurance”

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Posted 4 months ago

“Competitive price for the cover provided”

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Posted 4 months ago

“Happy with the price but needed customer service which was a bit of a hard job. Could not understand what he was saying nor could he understand me. Did make me think was it worth all the hassle.”

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Posted 4 months ago

“Easy to renew and being cheeper than last year was more than happy to stay with them”

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Posted 4 months ago

“good cover price, easy to renew no problems with dialdirect and sent a copy of the policy by post. much appreciated.”

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Posted 4 months ago

“good price good service took no time at all to renew”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 3,394 reviews