Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,443 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with service disappointed with price increase”

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Posted 8 months ago

“Easy to renew and a competitive price”

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Posted 8 months ago

“Easy value for money I could have got cheaper but I am happy to stay with you thanks”

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Posted 9 months ago

“Shame that I had to ring up for an instant discount why try it on? Otherwise it would have been 5 stars.”

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Posted 9 months ago

“I stayed with Dial Direct again this year even though the price had gone up quite a bit. It was easy to renew and competitive, we will see how the quote goes for next near.”

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Posted 9 months ago

“Fair price. Documents readily available.”

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Posted 9 months ago

“Fair price for renewal so decided to stay. Good service and easy access to documents.”

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Posted 9 months ago

“Easy renewal at a competitive price, and always keep you informed about your policy/ payments.”

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Posted 9 months ago

“Quick simple - clear information”

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Posted 9 months ago

“A competative price”

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Posted 9 months ago

“The car insurance renewal price was very competitive and easy to arrange. However, the car breakdown service is with RAC who are TERRIBLE. So even if included in your cover strongly recommend you arrange your own breakdown cover. The Dial Direct team did try their best to help but it was the RAC handling centre that was the problem”

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Posted 9 months ago

“Great price and customer service”

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Posted 9 months ago

“I have been pleased with Dial Direct on efficiency and was well pleased with my renewal price which was not excessive given the general rise in quotes from other Companies.”

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Posted 9 months ago

“Easy and straightforward”

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Posted 9 months ago

“My second year with dial direct and I find they are fairly competitive, although my insurance went up a few quid, I’ve stayed with them. It seems as though all insurance policies are rising. Very easy to speak with over the phone too.”

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Posted 9 months ago

“Good customer service whenever iv had to ring, pleased with all quotes iv had.”

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Posted 9 months ago

“Easy to deal with hassle free.”

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Posted 9 months ago

“I found cheeper quotes online so wondered why your quote was high x just. Let it go onto new insurance with yourselves for easiness.”

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Posted 10 months ago

“Although premium was increased and had that £20 service charge included. It included breakdown services and still came in cheaper than competitors on multiple comparison sites. I choose not to auto renew so cannot use the renew option on the internet.”

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Posted 10 months ago

“For the first time in many years I stayed with the same insurance company, Dial Direct. They gave me an excellent quote, comparable with last year, that just carried on when last year's finished. Thanks again. 😎”

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Posted 10 months ago

Dial Direct is rated 4.3 based on 2,443 reviews